Medical Customer Service

Objective

Seeking to obtain employment with a health organization where my commitment to patient welfare, preventative healthcare, and patient management will be utilized to improve and enhance the patient experience, while pursuing the opportunity to strengthen my skills, reinforce educational concepts, and execute responsibilities proficiently in a team environment that will ensure success within the Organization.

Experience

Medical Scribe Bronx, New York- January 2017- Present

Patient interaction, take complete medical history, scribe for PA’s and MD’s, Perform clinical procedures such as electrocardiogram and triage, Coding and billing using ICD 10, work with e-clinical works and e- prescribing.

Obstetrics and Gynecology Medical Assistant Cabo Rojo, PR - February 2015 to March 2016

●Consulting, help perform basic Ob/GYN procedures such as Pap smear, pelvic and breast exams, obstetrics maneuvers woman’s health, among others.

Software Developer Hormigüeros, PR – June 2015 to September 2016

oComputer Integration Of Quality Assurance-CIQA

Medical Assessment for a company whose goal is to Develop Medical software such as research and benchmarks of already existing medical software, designing a user friendly, intuitive patient portal interface, consulting management and peers on HIPAA and other medical laws, provide full analysis of workflow models for hospitals and clinics, as well as providing council on integration with Operating Systems; in addition, experience with Lucidchart application, as well as basic training on SQL and others.

Medical Internship May 2011 - August 2012

• Surgery Internship - Hospital Fuerzas Armadas –Santo Domingo

conduct procedures such as suturing traumatic or surgical wounds, surgical treatments skills and Serve as an assistant to operating room, performing surgery and postoperative recovery, emergency trauma.

• Psychiatry Internship- Dr. Luis E. Aybar Hospital - Santo Domingo

Recognize major changes in the mental health, personalities comprehension, compose a diagnosis based on the patients ratings, presentation; identify prevention strategies and prescribed treatments.

• Obstetrics and Gynecology Internship - Hospital de la Mujer - Santo Domingo

Practice in emergency delivery room, ward, and consultation; Manual skills needed to perform basic procedures: Pap smear, pelvic, and breast exams; Performing obstetric maneuvers, focus fetal cardiac auscultation, cervical cytology and histology exams, among others.

● Pediatric Internship - Dr. Robert Reid Cabral Hospital - Santo Domingo

Perform and accurately interpret the procedures used in pediatrics: assessment of nutritional status (anthropometry); body surface determination and calculation of solutions and drugs; how to perform a fundus exam, venipuncture and intravenous pipeline routes; cardiopulmonary resuscitation; lumbar puncture; immunizations; resuscitation of newborn, Apgar score and gestational age, among others.

●Internal Medicine Internship - Instituto Nacional de la Diabetes - Santo Domingo

Properly perform and interpret most clinical procedures: electrocardiogram, obtain blood pressure, fundus examination, otoscopy, venipuncture, and intravenous pipeline routes, cardiopulmonary resuscitation, use of replacement of fluids and electrolytes, among others

Pre- Internship Medical Rotations – Dominican Republic April 2011 - August 2010

• January 2011 - April 2011

• Gynecology and Obstetrics, Pediatrics

• September 2010 - December 2010 (rotational)

• Gastroenterology, Anesthesiology, Ophthalmology, Neurology, Endocrinology, Hematology, Dermatology.

• May 2010 - August 2010 (rotational)

●ENT, Cardiology, Nephrology, Orthopedics, Pulmonology, General Surgery, Diagnostic Imaging

Tutor - Summer Camp - Department of Education June 2005- July 2006

Education

●Doctor of Medicine September 2008 - June 2012

o Universidad Iberoamericana (UNIBE) - Santo Domingo, Dominican Republic

●Pre-Medicine September 2006 - May 2008

oUniversidad Iberoamericana (UNIBE) - Santo Domingo, Dominican Republic

●Senior Year – August 2006 - May 2006

oSchool Inés María Mendoza - Cabo Rojo, Puerto Rico

Skills

Bilingual ( Spanish / English), SQL, IT development, Medical doctor, Graphs and work flows, Medical terminology, Biology, Pharmacology, Laboratory, Clinical Data Entry, EMR, Pediatrics, Gynecology, Internal Medicine, Clinical Data Management, Mac/ Pc Management (MS Power Point, Office, Word, Excel, graphs), customer service management, tutor, clinical research, Healthcare, leadership, rapid adaptation, and professionalism.

Recommendations:

●Provided upon request

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