Customer Service, Software/Database development
Resume:
Greetings,
I am interested in learning more of the opportunity in information technology & technical support with your organization. I am a Navy veteran with a great deal of superlative customer service and IT experience whether in a business or a lab setting. My objective is to acquire a permanent position enabling me to demonstrate my diligent work ethic for the success of your organization..
I am an ethical, hard working team member looking to leverage my skills for the success of your organization. I offer over 20 years experience in information systems & office administration, including hardware/software installation & support, help desk support, network administration & maintenance, software development (engineering, designing, installation, implementation & maintenance), database development & administration, web application development, web site administration, maintenance, & development (including individual web page design & development), & computer system operations (IBM mainframe & mini’s, Digital, HP, Univac, & DataGeneral).
A few of my career highlights include direct hardware & software support of Cornell University's NOC, Comptroller's office, campus community & various DOD organizations. For example, I spearheaded the development of fleet management software (converting an old ULLS-G motor-pool application to a full fledged multi-user Windows application with an Oracle back-end) for Special Forces units on Ft. Bragg, NC. Various databases I have worked with are SQL Server, DB2, MS Access, Paradox, dBase, and FoxPro. All through my IT career (ie: Navy, Cornell, DOD), I have performed various help desk & desk top support functions at Tier I & II, both as a main duty and as part of ‘other duties assigned.’
Other miscellaneous software I have experience with are MS Office, WordPerfect, Lotus 123, One Write Plus, Peach Tree Accounting, Quicken, QuickBooks, BMC’s Remedy (Service Desk management software) and HelpSTAR (help desk software).
I look forward to speaking with you concerning the opportunity. Contact me either by email or phone.
Cell: 828-***-****
Cell: 828-***-****
Email: **********@*****.***
Respectfully,
Bruce VanOrder
web page: https://www.linkedin.com/pub/bruce-vanorder/25/768/994
Bruce VanOrder :Hickory, NC 28601
828-***-**** / 828-***-**** **********@*****.***
SUMMARY OF QUALIFICATIONS
Computer Professional with broad and seasoned experience in Windows & Mainframe technologies:
- Manufacturing/Logistic support systems - User Interface/Experience Development
- Resource Management - Web Development
- Help Desk / Desktop support - Software Development/Maintenance
- Customer Service - Database Development/Maintenance
- Network Management - Data Analysis/ Report Development
EDUCATION: Data Processing Technician School (US Navy) San Diego, CA
Naval Computer Systems December 1982
SUNY @ Dryden (State University of NY) Dryden, New York
Tompkins/Cortland Community College May 1992
Computer Information Systems - CIS (3.45 GPA – Dean’s List)
Sampson Community College Smithfield, NC
HVAC Systems Technology (4.0 GPA – Dean’s List) August 2006
Johnston Community College Smithfield, NC
Electrical Engineering (4.0 GPA – Dean’s List) December 2008
Piedmont Community College Roxboro, NC
Electrical Wiring Technology (4.0 GPA – Dean’s List) May 2010
SPECIAL
SKILLS: Productivity Software: MS Office, Word Perfect Office, Lotus 123, Quatro Pro,
Peach Tree Accounting, One Write Plus, Quicken, QuickBooks.
Programming Languages: C, C#, SQL, Delphi, Visual Basic, PowerBuilder, Java, COBOL, JCL
Operating Systems: Macintosh OS, Windows, AIX, UNIX, DOS/VSE, MVS/XA
Databases: Oracle, SQL Server, DB2, MS Access, dBase, Paradox, FoxPro
Web Development: HTML, JavaScript, Perl, ASP.Net
Help Desk/User Support: BMC Remedy IT Service Management Suite, HelpSTAR
Miscellaneous: TOAD (Tools for Oracle Application Developers), Visio,
SharePoint, CICS, SSIS, SSRS, Cognos
Certificates: Electrical Engineering, Electrical Servicing Technology,
Electrical Wiring, HVAC, Human Resources Development
ACHIEVEMENTS: Dean's List - 2009, 2010 Piedmont Community College, Roxboro, NC
Dean's List - 2008 Johnston Community College, Smithfield, NC
Dean's List - 2006 Sampson Community College, Clinton, NC
Dean's List - 1992 SUNY @ Dryden, Tompkins/Cortland Community College, Dryden, NY
Compusist Award for Software Development/Support Innovation - 1992
Honorable Discharge- Navy: 1987
NAVY EXPEDITIONARY MEDAL: 1984
WEB PAGE: https://www.linkedin.com/pub/bruce-vanorder/25/768/994
Bruce VanOrder Hickory, NC 28601
828-***-**** / 828-***-**** **********@*****.***
EXPERIENCE: OASys Computing Solutions (private consulting) Hickory, NC
Consultant/Software Engineer : 06/2010 - Present
Develop clients’ solutions enabling efficient resource utilization (using Delphi, Visual Basic, MS Access, SQL) in Windows and web environments. Develop, redesign & implement client web sites. Provide desk top support as well as Oracle and SQL Server DBA support activities.
Titan Corporation (contract position) Fayetteville, NC
Software Engineer : 11/1999 – 11/2004
Using Delphi, SQL, MS Access, HTML, JavaScript, SSIS, C#, developed & supported software solutions for various DOD organizations (including Special Forces), enabling efficient resource utilization (contact management, fleet maintenance, work force management). Performed Oracle and SQL Server DBA duties. Maintained and administered web site and organizational database in conjunction with the implementation of software systems. Duties performed in both Windows and UNIX environments.
Cornell Technologies (contract position) Raleigh, NC
Software Remediation Analyst : 10/1998 – 08/1999
Contracted to the United States Postal Service (USPS), Projects Leader, performed analyzation & remediation of source code written in COBOL, JCL, SQL Server T-SQL, Oracle PL/SQL, SQL, C, JAVA, Access & Visual Basic in preparation for Y2K. Developed software to scan & report on program code. As team project leader, managed a team of software specialists performing remediation projects. Work performed for Windows, AIX, and mainframe environments.
IBM Corporation (contract position) Charlotte, NC
Software Engineer : 09/1996 – 10/1998
Team member in the development and maintenance of IBM's "Factory Ops" manufacturing logistical software (written in C, SQL, web languages). Maintained web site in providing support solutions for software systems. Provided Y2K resolution for code written in Visual Basic, COBOL, JCL, JAVA, & SQL for client base. Work performed in Windows, AIX, and mainframe environments.
Cornell University Ithaca, NY
Network/Software Analyst : 08/1993 – 09/1996
Maintained and administered network, computer, and software resources. Assisted in the resolution of difficulties encountered by university end-user community’s utilization of hardware/software resources, including network connectivity & desktop support issues in Windows, Macintosh, and DOS. Developed network client install routines in C. Co-developed and implemented helpdesk management software in Delphi.
US Army National Guard Syracuse, NY
Software Analyst : 09/1995 – 09/1996 (Concurrently held with position at Cornell University.)
Developed and maintained software solutions (force training & supply tracking in Delphi & dBase) supporting troop training and personnel management. Provided desktop support to battalion headquarters.
US Navy : 09/1982 – 10/1987 USS America (CV-66) - Norfolk, VA
Data Processing Technician US Central Command, Tampa, FL
As a team member, maintained & operated computer systems in support of combat operations and logistical activities. As team leader, developed operational procedures ensuring timely delivery of vital decision data to staff & chain of command.
REFERENCES: Rick Adami James Fincannon
3105 Imperial Dr. 1546 7th Ave. Dr. SW
Fayetteville, NC 28301 Hickory, NC 28602
NPC, Int. - Retired Shurtape - Retired
910-***-**** (828) 244- 9206
Jim Ciciora Dave Lucas
54 Sedgefield Dr. 3388 Colegrove Rd.
Fayetteville, NC 28314 Trumansburg, NY 14886-9144
Titan Corporation Supervisor – Cornell University
Email: **********@*******.*** Email: ****@*******.***
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