Customer Service Manager

AMMAD MANSOOR KHAN, ACCA, MBA

Cell # +1-905-***-****, E-mail: ********@*******.***, LinkedIn: https://www.linkedin.com/in/ammadmk CAREER SUMMARY

I have a breadth of experience in Sales, Sourcing, Administration and Accounting. I am looking for a position which complements my experience and offers me opportunities for professional and personal growth. CORE COMPETENCIES

Budgeting and Forecasting

IFRS Application

Financial Modelling

Variance Analysis

Metrics Reporting

Revenue reporting & Analysis

Receivables Management

ERP: SAP, Oracle Financials

Quick books, Sage 50 & MS Office

Procurement planning

Vendor negotiations

Contracts management

TCO analysis and bid evaluation

RFP/RFQ/Business Case Analysis

Pricing/Charging Models

KEY ACHIEVEMENTS

• Identified areas of cost savings while part of Ufone resulting in initial estimated savings of over USD 4M for FY 2016

• Automated accrual reporting system in Ufone IT that saved 50% reporting time every month

• Nominated “Employee of the Month” as recognition for Receivable/Payable netting exercise that lead to efficient cash flow management and accurate reporting in the Statement of Financial Position

• “Roll of Honor” for excellent results during academic year 2005 at University College of Islamabad PROFESSIONAL EXPERIENCE

Attendant/Supervisor – BVD Esso Truckstop (Aug 2016 Onwards) Product maintenance and inventory • meeting and exceeding customer service standards • supervising & maintaining store cleanliness and standards of service • financial accountability for large cash inflow • analyzing sales reports and statistical figures to ensure consistency and accuracy • assist Manager with administration and preparation of reports Assistant Manager, Network Budgeting & Financial Controls – Ufone Pakistan (Jun 2016 to Aug 2016) Preparation of Network Capex and Opex budget • assisting in finalizing budget requirements shared by technical team • preparation of quarterly cash outflow forecast for Networks • analyze monthly variances • vendor negotiations • verification of invoices against equipment delivered • facilitation in vendor payments & maintenance of invoice database Analyst, IT Budgeting & Financial Planning – Ufone (Feb 2014 to Jun 2016) Preparing and monitoring budgets • preparing monthly reports • tracking budget and analyzing trends • preparing feasibilities for Opex optimization initiatives • business cases for contract renegotiation/consolidation • monitoring of annual procurement plan • reviewing procurement requests • vendor negotiations to ensure effective contract terms and TCO • timely reporting of expenditure to Accounts team • liaison with internal & external stakeholders Accountant - Tobin Associates London, UK (Aug 2011 to Aug 2013) Reporting accurate, reliable numbers to Tax Authorities and Companies House • preparing Management Accounts for clients for mortgages & loan applications • Reporting accurate VAT figures are filed and paid on a timely basis • assisting and guiding clients with tax/bookkeeping

Accounts/Admin Assistant - FlyUni Travels London, UK (Feb 2011 to Jul 2011) Ensuring transaction are completed and recorded on a daily basis • Reconciling bank transactions • Assisting in preparation of prior year accounts and filing VAT returns • Reconciling supplier records • ensuring timely payments • maintaining cash-flow

Revenue & Receivables Analyst – Telenor Pakistan (Apr 2009 to Aug 2010) Gathering, compiling and analyzing data for preparation of monthly review packages • analytical review of revenues and determining trends • coordination with various departments for reporting requirements • preparation of accounting memos of new price plans • liaison with internal and external stakeholders • chasing receivables for overdue payments Tutor & Administrator – University College of Islamabad, Pakistan (Jan 2007 to Mar 2009) Taught various levels of Accounting and Finance courses for CAT, ACCA and B.Sc. Applied Accounting • Liaison with British council for arrangement of CBEs • providing guidance and counsel to students on career pathways ACADEMIC

CPA CPA/CGA (pending verification of documents) Mar 2017 MBA University of Cumbria, UK Sep 2013

Diploma in Strategic Management & Leadership BTEC – EDEXCEL, UK Sep 2012 ACCA (Member Since March 2014) Association of Chartered Certified Accountants, UK Jun 2008 Bachelor of Commerce Allama Iqbal Open University, Pakistan Aug 2006 Certified Accounting Technician Association of Chartered Certified Accountants, UK Jun 2005

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