Customer Service Manager

Diane Bell Clearwater, FL 727-***-**** d **********@*****.***

https://www.linkedin.com/in/diane-bell-66294085

Goal-oriented management professional with 27 years of experience increasing company profitability and driving business operations in the foodservice and restaurant industries. Adeptly executes financial oversight to increase profits, including cost management, cost reduction, budget analysis, and accurate forecasting. Leverages dynamic leadership strengths in developing a team and culture focused on customer delight. Possesses a particular talent for community networking, resulting in catapulted catering sales. Skillfully controls purchases and inventory of $4.5M in restaurant flow. C ore Strengths: C ontract Negotiation Budget Development Financial Forecasting Catering Hospitality Strategic Planning Customer Service Leadership Inventory Control HR Staff Training Team Building Food & Beverage Food Service Audits Event Planning Excel Marketing Microsoft Hiring Coaching Labor Control EXPERIENCE

Newk's Eatery Clearwater, FL 2016-Present

Area Director

● Lead the area with integrity and facilitates a focus on the Company's mission and values.

● Executed financial functions, to include accounts payable, accounts receivable, and payroll.

● Ensure operational programs and deployments are executed according to established guidelines.

● Develop and consistently delivers profitable P&L's for every assigned restaurant.

● Constantly increasing sales and transactions by developing short term marketing plans.

● Conduct quarterly compliance audits to include but not limited to: safety, security, cash shortages, staggered open and close procedures, and loss compliance.

● Build and maintains an effective team of General and Assistant General Managers through training, and development; provides meaningful and timely performance and behavioral feedback on an ongoing basis.

● Reinforces the compliance of all company policies and procedures (people, safety, assets, cash, etc.) Tijuana Flats Stuart, FL Clearwater FL, St. Petersburg FL, Seminole FL, 2011-2016 General Manager

Administered restaurant operations, ensuring that all functions complied with and supported the business plan, and that standards met or exceeded company requirements for quality, service, and cleanliness.

Established a customer service culture with a productive and motivated team by o verseeing job performance and selectively hiring and training individuals w ith a willingness to provide exceptional customer satisfaction.

Boost financial gains from -43.2% to +13.71% based on management efforts and marketing strategies.

Increased weekly revenue 19.4% over one year.

Shot catering sales by $55K over one year.

Ensured organizational efficiency by facilitating daily and weekly departmental meetings.

Executed financial functions, to include accounts payable, accounts receivable, and payroll . Marchello's Italian Restaurant Lutz, FL 2007-2012 General Manager

Provided P&L oversight, increasing gains through effective marketing, budget development, and operational functions.

Employed, trained, scheduled, and mentored staff performance with a focus on providing superb customer service.

Increased weekly revenue 22% through financial planning and process improvement.

Enhanced work productivity 3% weekly by directing staff in daily work assignments. Gators New Port Richey, FL 1999-2006

Bar Manager

Established and monitored inventory stock based on output volume of alcoholic drinks, mixers, garnishes, napkins, and glassware.

Maintained records of sales and liquor levels, 19% Liquor Control

Provided an over-the-top guest focus.

LICENSE

Florida License: Food Safety Administer / Test Proctor with (NRFSP) #26216 2013

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