Manager Customer Service

ASIF REHMAT

OBJECTIVE

Participative management professional; results focused, entrepreneurial and practical. Progressive leadership experiences have created a passion for surpassing financial and service objectives, lean operating methods, renewed marketing directions, and incentive driven rewards for team achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operational success.

Available for travel and relocation

SUMMARY

A highly driven senior manager with experience in the Restaurant and catering sector. A proven track record of developing and managing large teams within multi-site operations, as well as achieving high levels of customer satisfaction and profit. Able to establish strong and collaborative relationships with key partners, senior executives, peers and customers. Ability to build effective teams, lead by example and motivate to achieve excellent consistent customer engagement and drive profit targets.

• Proven track record of troubleshooting both single and multi-site businesses, delivering exceptional results within short time scales

• Expertise in Restaurant operations delivering high levels of sales growth and customer service

• A passionate people manager who is able to motivate, develop and support individuals and teams to deliver

• Able to achieve consistent strong engagement results

• Excellent operator balanced with strategic thinking

• Project manager and change agent

• Expertise in resolving escalated customer service issues

• Achieved multiple company awards for delivery of exceptional customer service and food delivery

• Excellent interpersonal, communication, and leadership skills

• Ability to influence effectively at senior level

• Results and profits orientated

• Quality driven and customer focused

• Self-starter, with energy, passion and enthusiasm to succeed

Awards & Recognitions

Operation Excellence, Food Hygiene, Safety and Security courses conducted by Grey Mackenzie Restaurant International ltd.

Attend different courses on customer services conducted by Grey Mackenzie Restaurant International ltd.

Achieve certificate from Yum Restaurant Int’l for putting smiles on customer’s faces.

Best RGM on field award in 2010

Select for First National Champs Challenge and get a Award.

Best team player Award given by Artal Restaurant Int’l.

WORK EXPERIENCE 18th Years

Crescent Star Foods Pvt Ltd

Golden Chick & Bombay Chowpatty (Currently working)

Moz Foods

Operate full operations of Moz Foods (Brand Development, Sales, Finance, Introducing new products, Marketing and Profitability)

Axact

Food & Beverages Dept (Restaurants Operations and Event Management)

Opening restaurants in axact surroundings

Develop and Implement new systems in restaurants

Staff Training and Development

TCBY & Mrs. Field

Restaurants Operations

Open New Restaurants

TRANING & DEVELOPMENT MANAGER

(KFC) CUPOLA PAKISTAN LIMITED

(KFC Restaurants, Call center & Indulge Restaurants)

Training of All Managers and Team members and delivering company policies, sops, restaurant operations and management skills etc.

Delivering different session and Certify Managers on DC Developing Champion Certified

(Leading a Shift, Leading a Restaurant and Leading Multiple Restaurants)

KFC Senior Business Manager / Sr. Restaurant Manager

Fully met and delivered my key controllable costs within the P & L, responsible for a Payroll budget.

Responsible for ensuring the managers and their teams delivered effective and efficient operational delivery in a safe environment that was compliant and consistent for our customers every day.

Provide direction, coordination and overall management of Restaurant functions.

Achieved all KPIs on the balanced scorecard year on year and finished the top performing region in the company

Deliver Fast and Quick service with hospitality to each and every customer

Assistant Restaurant General Manager

SYNOPSIS OF ASSIGNMENT

Provide direction, coordination and overall management of Restaurant functions.

Implement and advises staff regarding system wide Restaurant policies and recommend appropriate changes.

Work closely with the Restaurant team to achieve the overall objectives and targets of the restaurant.

Develops and Ensure implementation of Restaurant budgets and perform periodic cost and productivity analyses.

Implements internal controls and coordinates the planning, implementation and management of all aspects like security, cleaning, mailing, e-mail system and maintenance of the restaurant.

Maintain high level of productivity through effective training and motivation of all employees.

Cost control strategy as per allocated budget in the following critical area

1.Labor / Utilities

2.Raw materials wastage/variable

3.Misc. Expense

Plan and execute with restaurant managers LSM (Local store marketing) and promotional activities on the target date in coordination with the marketing department.

Review and analyze Profit & Loss of the restaurant managers and take corrective action where needed.

Handle customer complaints.

Call back angry customers to solve their issues and give them reason to come back.

Regulate and exercise decision-making control over recruitment and termination of restaurant personnel.

Verified / Compile payroll information each month of restaurants.

Maintain safe work environment as per Safety and Health policy of the company.

Advice and Verified inventory of each restaurant according to their consumption and implement FIFO (First in first out).

Conduct different types of Training sessions.

Organize Events on large scale

KFC Under Gray Mackenzie Restaurant Int’l (GMRI)

Joined KFC (Kentucky Fried Chicken) as a Team Member in 1998

Promoted to All star Team Members 2000

Promoted to Shift Supervisor in 2001

Promoted to Assistant Restaurant Manager in 2003 Boat basin

Promoted as an In-charge in 2005 Shahrah-e-faisal

Promoted to Restaurant Manager in 2006 at KFC I.IChundrigar

Promoted to Senior Business Manager/Sr Restaurant Manager in 2009

at KFC Defence/Mall

TECHNICAL QUALIFICATION

Complete Management Training at KFC under CUPOLA Pvt.

Certified in Food hygiene &Safety by Grey Mackenzie Restaurant Intl.

Elementary Hotel Management course from PITHM (Pakistan Institute of Tourism Hotel and Management)

Developing Champion Certified (Leading a Shift, Leading a Restaurant and

Leading Multiple Restaurants)

PERSONAL

Father Name CH Rehmat

DOB 23-Feb-1978

Qualification Bachelors of Commerce

Place of Birth Karachi

Religion/Nationality Islam/Pakistani

Phone No +923*********

Email ********@*******.***

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