Customer Service Manager

KEITH ALLEN BROWN

*** ***** **** ****, ***** LA, 70364 **************@*****.*** 504-***-****

SKILLS & ABILITIES

Managerial

Customer Service

Account Retention

Billing Issues

EXPERIENCE

NEXUS OP

6/10/2014 – 1/29/2017

Customer Service Agent – Account Retention, deescalate upset customers, Research product to better serve customers’ needs.

Customer Service Escalations Agent- Deescalate irate customer, research customers account to help customer understand what charges are for. Start refund process if necessary, ensure customer information is correct and update as needed. Website technical support.

Little Caesars, Charleston, WV

08/2015-08/2016

Assistant Manager

Cash Control

Opening Store

Closing Store

Overseeing day to day operations

EDUCATION

HERNDON HIGH SCHOOL, HERNDON, VIRGINIA

GED

2.7 GPA

LEADERSHIP

Assistant Manager – Little Caesars

Shift Supervisor – Sbarros LLC

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