Customer Service Manager

Katelyn Heather Seyffart

** ****** **., ******, ** 08837 732-***-**** ****.********@*****.***

QUALIFICATIONS

Analytical thinking, close reading, and knowledge of the English language

Thrives in busy environments, using sharp organizational skills to ease interpersonal communication

Good listener with high emotional intelligence

PROFESSIONAL EXPERIENCE

Private English tutor May 2012-present

Prepares individualized lesson plans for students seeking to improve their grades and test scores

Critiques and co-edits assignments to help students develop good writing habits

Fosters improvements in vocabulary, critical reading, and essay writing skills

Colts Neck High School, Colts Neck, N.J.

Special education paraprofessional September 2014-November 2016

Assisted teachers of various subjects in maintaining functioning, conflict free classrooms

Clarified material for LLD and Resource level students who required 1:1 assistance

Refocused students’ attention while promoting independence and individual organization

Writing Center, Middlesex County College, Edison, N.J.

Tutor September 2013-August 2014

Managed the daily operation of the Writing Center

Reinforced professors’ teachings to accommodate students’ different learning styles

Facilitated students’ growth to promote self-sufficiency and confidence in their writing and abilities

Eye Level Learning Center, Edison, N.J.

Reading and writing tutor September 2012-December 2014

Restructured writing curriculum for entire learning center to promote excellence in students’ work

Adhered to Eye Level curriculum while catering to needs of children ranging in age from 4 to 14

Encouraged active learning techniques to promote independent thinking skills

Columbia University Press, New York, N.Y.

Editorial intern September 2011-December 2011

Managed the review of scholarly monographs for selection in publication

Coordinated the entire editing process with authors, editors, and translators

Led projects via email to ensure timeliness of publication

VOLUNTEER WORK

St. Stephen Thrift Shop, Edison, N.J.

Co-manager September 2013-present

Promotes positive patron feedback with exemplary customer service

Operates cash register and checkout to maintain steady flow of patrons

Merchandizes and reorganizes new donations to encourage increased sales

EDUCATION

Rutgers University, New Brunswick, N.J., 2012 graduate

Bachelor of Arts, English

GPA: 3.62

Middlesex County College, Edison, N.J., 2010 associate

Associate of Arts, English

GPA: 3.75

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