IT Specialist
Resume:
Chandramohan ***********@*****.***
Cell: +91-979*******
Summary – Professional Summary
PRINCE2 practitioner and ITILV3 certified professional with specific focus in project Management.
Implemented ITSM initiatives to reduce operations cost by 15%, improve ROI, reduce TCO, and eliminate system crashes.
Core area of expertise is ICT project Management pertaining to solutions that encompass firewalls, WAN acceleration, Intrusion detection system, Anti-virus Mechanism, Router and switches.
Managed projects for leading international banks like JK bank, BOFA, RBS and Mizuho bank.
Employment History
Company Name
Position
Specialization
Period
Account Name
Job Description
IBM India Ltd.
Technical Solution Manager
IT Infrastructure Solutions
23 September 2016 until date
Leading Retailer in Germany
Preparing Technical Solutions for Client
Decommission of Server
Design and deployment of Branch office
Upgrade of Server
BTEC Environment commission
Company Name
Position
Specialization
Period
Account Name
Job Description
AMK Technologies Sdn Berhad, Malaysia
Network Project Manager
IT infrastructure management
25/09/2015 to 30/03/2016
Hewlett Packard
oInfrastructure project Management across all phases – Inception, planning, execution, Monitoring and control.
oVendor Management.
oRisk Management.
oStakeholder Management
oSite Survey – Manage IPL and H&E.
oPreparation of BOM
oValidating Low level design.
Company Name
Position
Specialization
Period
Account Name
Job Description
Delta Aircraft Systems,
IT infrastructure portfolio Manager
IT infrastructure
01/11/2011 to 28/8/2015
Project Management of Network projects
Risk assessment and management
Vendor Management
Stakeholder Management
Represent change request at CAB meeting to seek approval.
Evaluate architecture and design of solutions to meet customer criteria
Cloud hosting and deployment
Company Name
Position
Specialization
Period
Account Name
Job Description
Eire Systems, Singapore deputed to Royal Bank of Scotland.
IT infrastructure Project Manager
Internet Banking
27/05/2011 to 30/11/2011
Australia Securities Execution and clearing Platform Rollout
Managed project end to end and was responsible for all phases’ initiation, planning, execution, clearing, monitoring and closure of Execution and clearing platform.
The project was executed in Sydney, Australia.
Stakeholder Management
Risk Management
Project Assessment of the application portfolio.
Profile existing hardware resources and prepare inventory of configuration items.
Pre-Migration Preparation of virtualization and Private cloud.
Checkpoint firewall installation and configuration.
Master Risk Impact Assessment and security audit of systems.
Migration of existing windows XP desktops to Windows 7.
Post migration checks and review.
Project signoff and handover to BAU.
Commissioned the RBS Sydney Private cloud on VMware ESX3.0 Servers and added multiple workloads to seamlessly integrate with SAAS.
Company Name
Position
Period
Focus Area
Account
Job Description
Mphasis – HP organization deputed to Royal Bank of Scotland.
IT infrastructure program Manager
29/7/2010 till 15/04/2011
Internet Banking
Amstelveen Data centre Exit Initiative. Onsite component in Amsterdam and offshore in Chennai.
Directly responsible for delivering Release 5,2010 & Release 1,2011. Each release comprises of 10 to 15 work requests.
The scope of work involves applications related to Payment Router, Report Router, TRIP & GHCI. My additional responsibility also involved driving the failover test, regression test & Load test for application suite.
In my day to day responsibility I manage and guide
Capabilities from ITO Unix, TAS UNIX, Wintel, Middleware scripting, PSO support, Service Quality Assurance, WBS team.
Installation and implementation of JBOSS, Weblogic, EJBs, Crystal reports, JDK 1.6, Oracle, private cloud.
Company Name
Position
Period
Account
Job Description
Fortify Infrastructure Services deputed to manage Viacom account, New York.
Associate Vice President – Service Delivery – Change, Incident and Problem Management
4/12/2009 till 6/1/2010
Viacom
Fortify is a privately held US corporation incorporated in 2008. My responsibilities are as listed below:
Create a dedicated Common Monitoring Center (CMC) to provide Operational Services and Support for the Network, Server, Database, desktop and related Infrastructure security services within Viacom.
Provide L1 and L2 support through the Common Monitoring Center while leveraging Viacom and/or other vendor resources for L3 support.
Significantly reduce the costs of providing business processes through the leverage of high quality talent coupled with low cost and a world class level of service.
Accomplish through a Build-Run-Improve-Transition-Exit model that will embrace Viacom’s current processes and take benefit of Fortify’s BRITETM experience and best practices.
Ensure complete transparency with the establishment of a joint Steering and an Operational Committee that will guide and govern all critical aspects of this Program.
Leverage the tooling framework of Fortify to migrate activities from current vendor’s t the private cloud.
Measure service levels and provide SLA reports quarterly.
Analyze Viacom’s existing processes and infrastructure in the four IT functional areas within scope and recommend/implement improvements such as automation, performance improvement, etc..
Company Name
Position
Period
Account
Job Description
Business Information Services, deputed to AXA Global Services at New York
Change Manager
Jun 2008 till Nov 2009
Service Assurance Management
To judge process performance, clearly defined objectives with measurable targets, often referred to as Key Performance Indicators (KPIs) shall be set. The following metrics are examples for the effectiveness and efficiency of the Incident Management process:
Total numbers of Incidents
Total number or % of Incidents identified as problems.
Percentage of Incidents closed by the Helpdesk without reference to other levels of support
Number and percentage of Incidents resolved remotely, without the need for a visit.
Percentage of SLAs met.
Approved Emergency, break fix and housekeeping change requests.
Performed Risk analysis, mitigation and service outage analysis of change requests.
Maintained and updated the Major event calendar that reflects significant events.
Preparation of Release management reports based on Forward schedule of changes.
Identified key challenges, constraints and risks from a project perspective.
Gathered and presented weekly Management metrics and KPI’s to the management.
Company Name
Position
Period
Account Name
Job Description
Satyam Computer Services
Assistant Manager
Jan 2005 till May 2008
During this three year period I was deputed at 2 client locations 1) AXA Global Services,Bangalore and 2) Bank of America - Merrill Lynch at New York.
Part of the pre-sales team and preparing response to proposals.
By maintaining historical information from Incident control and Problem/error control, it is possible to derive measures that are indicative of the quality of service and the performance of the process. The metrics that shall be captured are:
The number of Problems and errors split by:
ostatus
oservice
oimpact
ocategory
The total elapsed time on closed Problems
The elapsed time to date on outstanding Problems
The mean and maximum elapsed time to rectify Problems or confirm a Known Error, from the time of raising the Problem record, by impact code and by support group (including vendors)
Any temporary resolution actions
The expected resolution time for outstanding Problems
The total elapsed time for closed Problems.
Company Name
Position
Period
Account Name
Job Description
Earnest Insurance Corporation. Ltd, Dubai
Project Manager
May 2004 to JAN 2005
Held accountable for contingency, recovery, continuity and resumption plans being defined, communicated, practiced, documented, and tested. The function is to manage the Continuity Management process to ensure continued operations of critical business functions and to minimize the potential loss.
Responsibilities
Liaison with senior management.
Functionality of business Continuity Plan.
Successful recovery and Continuity Process.
Communicate and maintain awareness.
Integrate process across organizations.
Skills
Senior Level Management skills
In-depth knowledge of the Continuity Management process.
Knowledge of key Business Unit Continuity requirements.
Strong decision making and sound judgment capabilities.
Project-management skills.
Effective meeting management, facilitation, team management and organizational skills.
Effective presentation skills.
Technically capable of working with the corporate Continuity Management system.
High-level understanding of corporate Business Unit requirements and environments.
High-level understanding of the integrated Enterprise Infrastructure to be able to make judgments based on submitted impact assessments.
Company Name
Position
Period
Account Name
Job Description
Infosys Technologies Limited, Bangalore
Technical Architect
May 2003 to April 2004
Finnacle core Banking and Internet Banking
During my tenure i executed 3 critical projects for 3 clients 1) Jammu and Kashmir Bank E-channels implementation 2)Microsoft corporation 3)Mizuho Bank.
Presenting project plan to JKB Management.
Design of security architecture.
Product selection, proto typing architecture and testing it.
Implementation of architecture to enable internet banking.
Oversee installation of Cisco Router, check point firewall, PIX firewall, ISS Intrusion Detection System.
Real secure Intrusion detection system installation with appropriate attack signatures installed and fine tuning the same to the clients need.
Firewall policy definition and IDS policy definition.
Installation and configuration of appropriate service packs, security patches and fixes.
Performing network security testing.
Providing Status reports, stake holder meeting on a timely basis.
Risk Assessment
Keeping the stake holders informed about the transition of the project and making course correction as and when needed.
Knowledge transfer of the work performed.
Delivering the final deliverables to the client and taking sign-off.
Company Name
Position
Period
Account Name
Job Description
CG Maersk Information Technologies
IT Consultant with IBM Global services, Allentown USA
August 1998 till Feb 2003
Internal IT administration and IT security Patch Management for IBM GS.
Handling Windows NT 4.0 systems administration on Maersknet WAN .The LAN at CG Maersk consist of Compaq Proliant 1600 servers,Dell Power edge 1300, Compaq Deskpro 4000 and IBM100 machines.
Administering the Microsoft SNA 4.0 Server that is used to provide
Connectivity to the ES9000 mainframe at Copenhagen Using Eicon access terminal Emulation software on each node.
Managing the Cisco 2500 Routers and Cisco Catalyst 1600 switch in the Network.
I was actively involved in the Year 2000 exercise held in the premises facilitating the systems and servers with the necessary patches and fixes.
Involved in day to day tasks like ensuring smooth functioning of automated Backup of valuable user data on Lotus Domino5.0 server, SNA 4.0 server, Oracle8.0.4 server, Sql 7.0 Server.
Installation of Operating system and application software.
Troubleshooting any hardware and network errors on LAN and WAN.
Administration of the MS proxy server 2.0 and firewall that renders security of the network and provides internet access to all individual desktops.
Created Network diagram and documentation using Visio software.
Administering the IIS Server4.0 for Intranet projects.
Responsible for recording inventory of all Internal It Department Network Items.
Coordinating with National and International Service Provider
Monitored public vulnerability sites (CERT, NIPC) for latest security alerts and alerted the administrator community. Risk assessment
Created the Agere recommended security Patch list.
Deployment of centralized security patches management mechanism.
Analyzed information and security policies and procedures pertained to Agere systems.
Single point of contact between Agere and IBM global services.
Enterprise Security Framework implementation (GSD).
Company Name
Position
Period
Job Description
Infonet Soutions
IT Engineer
August 1995 until June 1998
Responsible for the installation, fine-tuning, maintenance, troubleshooting of hotel management systems and computer peripherals.
Responsible for LAN/WAN networks that spanned multiple geographical locations.
Managed a team of 9 IT engineers that provided technical support round the clock.
.
Technical Skills
Datacenter vendors:Cyrus,IO,Equinix,C7 datacenters
BMC Remedy, CA Unicenter.
Windows Server platforms, MS Exchange 2003/2007/2010, Active Directory
LAN/WAN Networking/VPN
Backup & Restore technologies – Enterprise Vault Manager, Tivoli Storage Manager
Storage technologies – HP EVA / EMA, Netapps.
Database Technologies – Oracle 9i & 11i, MS SQL Server
Firewall –Checkpoint, Cisco.
Intrusion Detection System – Real Secure
Anti Virus Mechanism – Symantec, Mc cafee.
SAP Enterprise package.
JBOSS, Weblogic, EJBs, Crystal reports, JDK 1.6,
Certifications
Prince 2 Practitioner certified.
IKE Project Management certified.
ITIL (Foundation) V3 certified.
C.C.S.E – Checkpoint Certified Security Engineer
B.C.P – Brain Bench Certified Professional
C.C.S.A –Checkpoint Certified Security Administrator
C.C.N.A –Cisco Certified Network Administrator
M.C.P – Microsoft certified Professional
Contact Particulars
Tel (Hand phone)
Educational Background
Education
Bachelors Degree in Electronics and communication Engineering.
Contact this candidate