Manager Quality Assurance
Resume:
SHERMAN AUGUSTINE
**** ******** **** **** – Sugar Hill, GA 30518
*******.*********@*****.***
Objective:
An energetic team player with the ability to work independently, or within a unit. In search of a challenging, yet rewarding, position where well developed skills, education, and experience would be beneficial to the right organization.
Experience:
Kichler Lighting – Braselton, GA
Warehouse Associate 2014-2016
Responsible for the packaging, processing, and shipping of merchandise from a distribution center to external customers
Performance of Quality Assurance in order to ensure proper shipment of product per client specifications
Fulfillment of orders utilizing an electronic pallet jack, cherry picker, and forklift
Blockbuster Corporation – Ellenwood, GA
Store Manager 2008 - 2011
Responsible for supervising the daily operations of a retail entertainment outlet
Oversaw staffing including employee scheduling, training and development, hiring, disciplinary action and performance evaluation
Monitored and drove key metrics such as labor, revenue, inventory, etc.
Sourcecorp Informational Services – Forest Park, GA
Scanning Supervisor 2005 - 2008
Supervised a team of 4 scan operators in the daily maintenance and operation of several IBML data capture machines
Maintained a production minimum of 80,000 documents captured per shift with an emphasis on accuracy (quality assurance)
Responsible for the scheduling, training & development of the scan team
Night Shift supervisor 2004 - 2005
Supervised a staff of 30 plus mail clerks in the sorting, data entry, data capture (scanning), and storage of health insurance claims
Maintained organizational workflow and ensured documents were processed in accordance with client specifications
Maintained employees time schedules (vacation, personal, holiday) as well as work schedules
Wachovia Bank - Atlanta, GA
Wholesale Lockbox Work Flow Coordinator 2001 - 2004
Supervised a staff of 25 plus employees with the processing and posting of checks to commercial accounts
Account Reconcilement
Responsible for the training & development of subordinates
Performed monthly and annual employee reviews
Maintained employee time and work schedules
International Sports Management - Atlanta, GA
Office Manager 1998 - 2001
Oversaw daily business operations including, but not limited to: hiring, termination, staffing, driving sales goals, pricing, inventory, securing accommodations, etc.
Extensive communication with existing and potential clients
Litigation Document services – Atlanta, GA
Production Manager 1996 -1998
Monitored the operation and maintenance of various photocopy machines and printers
Performed quality control, billing, inventory and employee time records
Supervised a staff of approximately 10 photocopy machine operations
Solicited prospective clients via telephone and correspondence
New York City Law Department - New York, NY
Paralegal 1990 - 1996
Assisted various attorney with their respective caseloads including, but not limited to: legal research (citing and digesting legal precedents), discovery & inspection, preparation of courtroom presentations and exhibits
Education:
Georgia Perimeter College - Decatur, Ga. (Hospital Admin.) 2010 - PRES.
St. John’s University - Jamaica Estates, NY (Business Management) 1983 - 1984
Hampton University - Hampton, Va. (Business Management) 1981 - 1983
Computer Skills:
Microsoft Word, Excel, Power Point, Outlook
Certifications:
CPR certified 2011 - PRES.
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