Gloria Weeks

***** *. ******* ***

Chicago, IL **628

acy42m@r.postjobfree.com

(Cell) 312-***-****

I have more than fifteen years of customer service and Data entry involved employment, which have allowed me to strengthen my interpersonal skills as well as stay current with technology. I am seeking a temporary or part time position in a customer service or call center environment that will allow me to continue to actively utilize these skills.

Areas of Expertise:G reat interpersonal skills, ability to multitask, Type 50 wpm, Proficient in all Microsoft programs

Professional Experience:

Communications Representative-Rehabitation Institute of Chicago (October 2003- Januaury 2016)

Job duties included operating multiple line switchboard, greeting and assisting patients and visitors, and coordinating the intercommunications system. Acted as information resource department and directed visitors and patients both on and off site to their desired locations. Troubleshooted unusual requests from callers and directered them to their desired departments while identifying the occasional need for translation services for callers. Performed overhead, voice and digital paging. Also did record keeping and file maintenance.

Customer Service/Data Entry Operator- Amoco Oil Compsny ( June 1995-June 2003) Job duties included operating a switch board to trasfer calls throughout the organization while maintaining daily log reports. I was also responsible for maintaining internal communications files such as directories, brochures, company publications, monthly and weekly inteneraries, and information regarding employee personnel.

Customer Service Representative- Pyle National Company(June 1980- May 1995) Worked as the main source for the customers inquiring about orders and issues. Took all incoming calls to the and made outgoing calls by operating a multi line switchboard. Received and stored incoming and outgoing phone logs and all daily written reports.

Education & Certification:

Msta Business College (June 1978-June 1980) Associates Certification of Completion

-Busincess Communications

-Data Entry

-Typist: 50 WPM

-Fundamentals of Office Duties in customer service References: A vailable upon request.