Customer Service Representative
Resume:
CAROL F. BATTS
Chicago, IL 60622
*********@*****.***
I am looking for a challenging position which will allow me to utilize my customer service, organizational, and leadership experience.
WORK EXPERIENCE
Right Steps Child Development Centers through Express Employment Professionals, Lafayette, IN Assistant HR Director August 2016-September 2016
Assisting in the development and implementation of personnel policies and procedures.
Collaborating with management on the development of strategic planning initiatives. Acting as a resource to supervisors and staff in the areas of organizational structure, employment, compensation, employee database management, payroll, benefits administration, orientation/training/development.
Ensuring employment and human resources related actions are taken in accordance with all governing body regulations.
Approving departmental employee timesheets.
Payroll.
Data Entry.
Other duties assigned as needed from Staff.
SERVPRO of Lafayette through Express Employment Professionals, Lafayette, IN Administrative Assistant July 2016--July 2016
Answer phone calls.
Deliver messages.
Fill out work orders.
Organize office supplies.
Input work order information.
Communicate with the technicians on assignments.
Input work order schedules in appointment book and computer calendar. Assist with time cards.
Follow up with customers on service.
Express Employment Professionals through Express Employment Professionals, Lafayette, IN Front Office Coordinator May 2016-July 2016
Screen calls, arranges appointments and referrals. Prepare new hire packets.
Answer incoming telephone calls and forward calls appropriately. Receive, sort and route mail, and deliveries.
Order, receive, and maintain office supplies.
Create and maintain spreadsheets and databases.
Create and print fax cover sheets, memos, correspondence, reports, and other documents. Assist in developing packets for meetings, setting up conference calls, etc. Proofreading.
Coordinate scheduling of meeting rooms, take room reservations for meetings and events. Performs general filing and faxing of documents.
Scan documents to staffers, associates files, and appropriate parties. Process I-9.
Fill out documents and send for associate FSSA.
Answering associate questions regarding interview process and company policies. Administer drug screens.
L.E.K Consulting through The Larko Group, Chicago, IL Survey Conductor May 2016
Call businesses to request participation in surveys. Swiss Post/DigitasLBi through The Larko Group, Chicago, IL Facilities Operations April 2016
Sort mail.
Deliver packages.
Set up catering for meetings and events.
Organize, stock, and clean kitchens.
Keep conference rooms clean and presentable.
Equity Residential through The Larko Group, Chicago, IL Scanner January 2016-March 2016
Prep files for scanning.
Scan documents.
Navigant Consulting through The Larko Group, Chicago, IL Research/Data Entry September 2015-October 2015
Locate doctors online and enter them in Excel.
Call Doctors’ offices to verify their schedules and locations. Geo Specialty Chemicals, Lafayette, IN
through Express Employment Professionals
Clerical Associate June 2015-August 2015
Scanning and verifying financial documents.
Paper Source, Inc. (Paper Craft Specialty Company), Chicago, IL Customer Service Representative February 2014-January 2015 Manage customer telephone calls, chats, emails, and other customer requests. Sell product and place orders into the computer system. Provide customers with Paper Source product and service information. Identify, research, and resolve customer concerns in a professional and timely manner. Follow through on resolution of any customer needs not immediately resolved. Recognize, document and communicate to supervisor trends and themes that emerge from the customer calls and emails. Track packages through carriers.
Waste Not Paper (Wholesale Division of Paper Source, Inc.), Chicago, IL Customer Service Representative June 2010-February 2014 Manage customer telephone calls, emails, and other customer requests. Sell product and place orders into the computer system. Provide customers with Waste Not Paper product and service information. Identify, research, and resolve customer concerns in a professional and timely manner. Follow through on resolution of any customer needs not immediately resolved. Recognize, document and communicate to supervisor trends and themes that emerge from the customer calls and emails. Track packages through carriers.
Drs. James Mattern and Mary Kriebel, West Lafayette, IN Office Manager September 2009-May 2010
Supervise and train part-time receptionists.
Processes insurance claims.
Prepare statements for patients, attorneys and insurance companies. Follow up on personal injury claims.
Collect and record payments.
Maintain patient records.
Perform essential office duties such as: filing, faxing, and copying duties. Order office and chiropractic supplies and products for resale. Perform patient scheduling and receptionist duties. Drs. James Mattern and Mary Kriebel, West Lafayette, IN Receptionist/ Chiropractic Assistant September 2003-September 2009 Process claims to insurance companies.
Assist Office Manager
Follow up on personal injury claims.
Collect and record payments.
Maintain patient records.
Perform filing, faxing, and copying duties.
Order office and chiropractic supplies and products for resale. Perform patient scheduling and receptionist duties. Process x-rays and assist with chiropractic treatment. St. Elizabeth Hospital, Lafayette, IN
Unit Secretary June 2001-November 2001
Process emergency room patient intake.
Maintain patient records.
Answer multi-line phones, filing and faxing duties. Sears, Lafayette, IN
Sales Associate July 1998-June 2001
Organized displays for Apparel and Games
Sold Childrens' Apparel, Baby Furniture, and Video Games Inventory Assist customers Enrolled customers into KidVantage Club Light cleaning Cashier
CERTIFICATIONS
CPR/AED/First Aid Training February 2017
American Heart Association
EDUCATION
Jefferson High School, Lafayette, IN
Received High School Diploma
Harrison College, Formerly Indiana Business College, Indianapolis, IN Completed a Quarter in Massage Therapy
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