Project Manager Management

SPENCER WIKEL

acy3zg@r.postjobfree.com I 281-***-**** I linkedin.com/in/spence-wikel

Professional Project And Portfolio Manager

Senior Manager of Infrastructure PMO • End-to-End Project Manager for 9 Years in Contact Centers • Passionate Continuous Improvement Philosophy • Analytical approach to complex challenges

Vendor Relations & Negotiation Customer Focused Strategies

Multi-Site Solutions Implementations Complex Cross-Functional Initiatives

Vendor Relations & Negotiations Strategic Goals Alignment

Employee Training, Development & Leadership Hands-on Involvement

professional experience

United Airlines (Houston, TX) FEB 2014-FEB 2017

Infrastructure Program/Portfolio Manager NOV 2105-FEB 2017

Enterprise Architect Manager FEB 2014-NOV 2015

Drove Infrastructure Estimation, Procurement, Implementation and Testing for 6 sub-portfolios to enhance the applications in the Digital Presence and Financial Management portfolios. Strong concentration on customer requirements, teamwork, risk management, and issue management.

Engaged a technically-focused management style to foster productivity and innovation for 12 highly-technical Enterprise Architects. Fostered knowledge transfer sessions for individual technology arenas to promote futuristic thinking and adoption of new technologies. Notable achievements:

Reduced Infrastructure Costing Estimation Timeframe by 30% by standardizing templates with linkage to current year SharePoint tables.

Constructed Dynamic Life-Cycle Management Chart to visualize the 5-year plan for all Hardware/Software used by the corporation to obtain Cost Reduction for out-of-support devices and licenses.

Critiqued all Architectural Guidance and Standards Documentation to enrich the content and improve readability and structure.

Hewlett Packard/Electronic Data Systems (Houston, TX) MAY 1985-JAN 2014

Enterprise Architect (United Airlines - Contact Centers) 2013–2014

Project Manager (Continental Airlines - Contact Centers) 2003–2013

Implementation Project Manager (America West Airlines) 2002–2003

Implementation Project Manager (Dow Chemical) 2001–2002

Individual Contributor (Continental Airlines - Aperture) 2000–2001

EZR Beta Rollout Project Manager (Continental Airlines) 1999–2000

Relocation Project Manager (EDS) 1999–1999

Financial Project Manager (Continental Airlines Relocation) 1998–1999

PowerBuilder Programmer (Continental Airlines) 1995-1997

PowerBuilder Programmer (Primo Risk Management) 1995-1995

PowerBuilder Programmer (Xprt Gas Marketing) 1993-1995

PowerBuilder Programmer (American Oil & Gas/North Canadian Marketing) 1991-1993

Database Administration (Exxon) 1988–1990

IMS Systems Database Administration (Lucky Goldstar) 1988–1988

Database Administration (Chevrolet/Pontiac/GM of Canada) 1985–1988

Excelled at numerous functions in a variety of industries for various clients. Enhanced my skill set at every opportunity to take on more challenging work. Strong concentration on repeatability and process improvement throughout career. Notable achievements:

Attended the first EDS Technical Consulting Program as a non-developer. The TCP Program was a merit-based company-wide program for top technical achievers.

Automated (via JCL) database backup and reorganization jobs - concepts are still in use today.

Re-wrote Xprt application (with 2 other developers) over a weekend to convert/display energy volumes and calculations from BTUs to joules.

Diligently controlled the financial accounting for the multi-million dollar infrastructure implementation of the two new Continental Buildings in downtown Houston. Final discrepancy at the end of the project was $0.02.

education

1983-1985 • Computer Learning Center, Los Angeles, CA

1979-1981 • Worcester State University, Worcester, MA

certifications

October 2010 Project Management Professional (PMP) #1366818 (current)

technology skills

Proficient in Microsoft Project, Excel, Word, PowerPoint, Visio, SharePoint.

Studied for Cisco CCNA exam

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