Customer Service Test Cases

Gubbala Megha

Senior QA Engineer

Mobile: 480-***-****

*******.*****@*****.***

Objective:

To work in an organization that provides me an opportunity to work in a challenging, team oriented environment where I can apply my knowledge, creativity, innovation & logic and at the same time learn and enhance my skills.

PROFESSIONAL SUMMARY

8 years of experience as Software Tester.

Completed Masters in Computer Management (MCM) from Pune University with first class in 2009.

Strong Experience in Property management and ecommerce Domain and Healthcare.

Result-driven Quality Assurance professional with solid knowledge in manual and automated software testing and extensive experience in software development methodologies including both Agile (Scrum) and Waterfall models.

Proficiency in Defining and Executing Test cases, Defect tracking, reporting, analyzing bugs and developing Test Plan.

Expert level in Black Box Testing, Database and Backend testing.

Expert level in Web based testing including GUI Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, Stress Testing, Functional Testing and Unit Testing.

Expert level in Selenium IDE and Selenium Web driver, Junit, TestNG Java Programming.

Very good knowledge of web service and and soapUI.

Experience in Bug Tracking and Reporting using Test Director/ HP Quality Center.

Experience in core PHP 5.0 development.

Strong skill in backend testing using MS SQL Server.

Expertise in analyzing User Requirements, Functional and Technical Specifications

Good exposure to all stages of a Software Testing Life Cycle.

Created automated Test scripts using automated tools and ran the test scripts on various Builds and instances.

Good Experience on Selenium web driver and creating Scripts by using Java.

Tested the ETL SSIS mappings and other ETL Processes (Data Warehouse Testing)

Good at multi-tasking and working well under tight deadlines with high efficiency.

Mentoring, Training Junior QA engineers within the team. Provide KT to new joinees.

Awarded “Employee of the month” March 2011.

Preparing for ISTQB certification (International Software Testing Qualifications Board)

PROFESSIONAL EXPERIENCE

Client: Entrata. October 2011 till date

Project Title: Resident Utility Billing

Role: Sr. Automation Engineer.

Description: Property Solutions International, Inc. provides industry-changing property

management software to the multifamily housing industry. Resident utility billing is one of the key products developed by Property Solutions. Resident utility billing provides exact billing service like water, gas and electric specifically Unit-wise. The function of utility billing is to provide the residents with prompt and courteous customer service while maintaining an accurate and efficient water/gas/electric billing system. The utility billing department provides water and sewer customer service to the residents, and prepares bills monthly. Residents who wish to start/stop, or transfer the service should contact the Billing Department during the normal business hours. Utility Billing program is a complete billing and management program which includes Service Orders, Meter maintenance history and Scheduling in addition to the Billing process. Complex rate structures are supported. Every facet of the billing process may be adjusted to meet client specific needs.

Responsibilities:

Review requirements, specifications and technical design documents to provide timely and meaningful feedback.

Testing end to end resident’s ledger and payment portal for updated charges.

As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.

Involved in testing various business rules User/Customer Functionality, Change Process, Configuration Data Requirements, Legacy Data Requirements, and Access Permissions Requirements.

Prepared Test Plan, test Cases, Test scripts and Test Metrics for the application as well as for the database verification based on the functional requirements, portal redesigned and test specs.

Involved in implementation of Test Automation Framework build using Selenium WebDriver, TestNG under Java platform utilizing industry leading harness design patterns and approaches.

Developed test code in Java language using Eclipse, IDE and TestNG framework.

Developed Test Frameworks in Selenium for UI Regression Test Automation and when necessary, and potentially execute Unit Test Automation (Java /TestNG).

Performed white box testing using TestNG for class, method, & WebServices testing

Used web-debugging tools like XPath, Firebug and Firepath to locate elements.

Create detailed, comprehensive and well-structured test plans and test cases

Estimate, prioritize, plan and coordinate testing activities

Design, develop and execute automation scripts using Selenium web driver.

Involved in automation environment setup using eclipse, java, Selenium WebDriver jars and TESTNG and using SVN as VCS for a Java based Web application, using Jenkins to create and run deployment jobs

Executed automated test suites on multiple platforms using Selenium Grid

Create test cases using element locator and selenium webDriver.

Enhanced Test cases using java programing features and TestNG annotations.

Involved in regression testing using selenium.

Wrote Datadriven, Cross Browser automation test cases using TestNG framework.

For testing 3rd party data and resident’s ledger we tested web services using SoupUI.

Identify, record, document thoroughly and track bug using HP QC (Quality Center)

Perform thorough regression testing when bugs are resolved

Develop and apply testing processes for new and existing products to meet client needs

Mentor other QA staff members of the software Quality Assurance organization (both offshore / onshore).

Company: P-System. Aug 2009 – Oct 2011

Project Title: MDI Healthcare Services (TPA) PVt. Ltd.

Role: Jr. QA Engineer.

Member Portal & Claim Processing

Description: Development and testing of Member portal and Claims processing for MDI Health Services include displaying critical data to MDI users, Individual Policy Holders, Corporate and Hospitals.

Using the portal the users were able to review Policy Details, ID-Card Generation, Claims Summary, payment of Member responsibility. The system was able to process claims and classify claims in Under Process Claims, Processed Claims, Paid Claims, Repudiated Claims etc.

Demand for reimbursement of hospitalization expenses by a policy holder or hospital on the behalf of policy holder. Complete automation of claim processing is done. In claims department documents are received, acknowledged, processed and after final decision dispatched back to the branch.

Responsibilities:

Review requirements, specifications and technical design documents to provide timely and meaningful feedback

As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews

Create detailed test plans and test cases

Estimate, prioritize, plan and coordinate testing activities.

Research and analyze test problems and recommend solutions

Perform thorough regression testing when bugs are resolved

Develop and apply testing processes for new and existing products to meet client needs

Tested claim processing manually.

Client: Maastricht University- Netherland.

Project Title: Facebook Application.

Role: Sr QA Engineer.

Description: This project is a Facebook Application for Maastricht University- Netherlands where the student or staff members can login and get all the updated information of the University. The website provides interface where the user(s) can post their queries and experts can respond to the queries in email. The website is integrated with Google map facility to find friends all over the world. Back end functionality is administered by admin to give rights, post topics on the application.

Responsibilities:

Responsible for gathering Business Requirements, Functional Requirements and Design Documents.

Performed Functional, Negative, Positive, Integration, Regression, End to End and User Acceptance Testing.

Extensively involved in writing and designing templates for the Test Plans and Test cases

Identified the Test Cases and documented them in Quality Center.

Worked with the Developers and the Test Lead to verify the Test Cases.

Designed and Analyzed Test case design document basing on the Functional Requirement Specifications to implement through testing process.

Analyzed and Developed Test Plan, Test Cases, Test Scripts, Expected Test Results and Test Procedure from functional requirement for different modules in SAP

Involved in creating the Traceability matrix based on Functional requirement in each module.

Base-line and Regression tests were scheduled and performed on every Release and build.

Supported End-to-end testing for downstream systems.

Creation of Test Data for Member data’s according to the scenarios.

Loaded the Test Data into the HPQC to prepare for the execution of Test Cases

Involved in Task Creation, Task Estimation, Task Distribution, Task Prioritization and Communication among Onsite and Offshore Team Members.

Regularly followed up with the development team to discuss the defects identified during Testing.

Involved with Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.

Interact with end users and investigate issues related to the QA.

Payment Gateway: PayPal and Authorized .Net.

Project Title: (http://www.ihavebeats.com/)

Role: Jr.QA Engineer.

Description: iHaveBeats is Music Site where the users can upload and download music track. The user can purchase music tracks using the shopping cart in the website.

Responsibilities:

Review requirements, specifications and technical design documents to provide timely and meaningful feedback

Create detailed test plans and test cases

Estimate, prioritize, plan and coordinate testing activities.

Research and analyze test problems and recommend solutions

Perform thorough regression testing when bugs are resolved

Develop and apply testing processes for new and existing products to meet client needs

Payment Gateway: PayPal and Authorized .Net.

Project Title: Azulene Dayspa.

Role: Jr.QA Engineer.

Description: Azulene Dayspa is online shopping website where the users can sell the Spa product and buyers can purchase products using the shopping cart in the website.

Responsibilities:

Review requirements, specifications and technical design documents to provide timely and meaningful feedback

Create detailed test plans and test cases

Estimate, prioritize, plan and coordinate testing activities.

Research and analyze test problems and recommend solutions

Perform thorough regression testing when bugs are resolved

Develop and apply testing processes for new and existing products to meet client needs

TECHNICAL SKILLS

Framework: TestNG, Junit, POM,DDT.

Testing Concept: STLC, SDLC, Testing Types, Test Management.

Database: MSSQL Server, MySQL.

Language(s): PHP 5.0, Java

EDUCATION

MCM (Masters in Computer Management)Pune University 2007-2009

B.Sc (Bachelors in Science)Shivaji University 2004-2007

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