Manager Service
Resume:
Abu Dhabi – United Arab Emirates
**********@*******.***
Santhu680
SANTOSH KUMAR
OVERVIEW
Highly successful, Hardworking, self-motivated, always focus on archiving the goals and keen on improving familiarity with latest hotel & spa recreation concepts. Willing to win challenges and always like to be cooperative. Culturally sensitive, adapt to the working environment.
EXPERIENCE
More than 11 years’ experience.
I have been working in the Recreation department for the past 11years. Recreation has been my passion all the while and I really love what I have been doing. I have proved record of success in Recreation and determination to succeed at all times to the betterment of my career and the company I work for. I have been part of many such effective decisions in the past that lead my department to success as well as hotel in general. I have the ability to spear head the department from any level either it through marketing or promotions, Increase in guest satisfaction ratio, cost control measures or revenue generation and bottom line profit. I believe I can exhibit many of the qualities that are essential to business, while enhancing my career opportunities. I focus on cultivating a team environment that provides an exceptional customer service while ensuring all team members perform at a consistently high level.
Excellent knowledge of the principles, philosophy, and practices of recreation administration (e.g., program planning, leadership, risk management, budgeting, marketing & public relations).
Uncommon understanding of the recreation needs and interests of the community and the ability to meet such needs with innovative programs and services that promotes participation in healthy and enjoyable recreation experiences.
Remarkable ability to plan, promote and evaluate recreation services for the community.
Strong leadership skills for a wide range of recreation activities and special events.
Exceptional ability to establish and maintain effective working relationships with town officials and staff, Citizen Action Committee, special interest groups, agencies, and individuals.
Recreation Manager – Capital Centre Arjaan by Rotana
NOV 2015- PRESENT
As a Recreation Manager my passion is to lead and create ways for the team to achieve success in everything they do including themselves, I believe Individual growth is not an end itself but its company growth as well
Completely understand and enforce club’s rules and regulations
Update and develop SOP’s for all work areas and ensure all employees are fully trained to perform their duties as per the standards
Understand and be familiar with all the facilities, memberships and services provided
Implement a daily / weekly / monthly cleaning and maintenance check list for all relevant employees and ensure it is acted upon
Ensure the club is clean and tidy and the setup of the club is proper at all times
Ensure all safety and cleaning standards are maintained throughout the daily operation
Ensure that guest adhere to all club’s rules and regulations
Responsible for preparing the weekly duty roster
Health Club Supervisor – Holiday Inn Abu Dhabi Downtown
Dec 2012 – Oct 2015
Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Practice good customer relations and attend to customer complaints and queries satisfactorily Ensure the Outlet is set-up for service and supervise for a smooth operation
Direct and supervise the service team to ensure that all duties are performed as per standards
Ensure that all colleagues have received adequate training to perform their duties
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques by exceeding guest expectations and to increase revenue.
Recreation Supervisor – Hilton Baynunah Abu Dhabi
2011 - 2012
Recreation Supervisor – Hilton Corniche Abu Dhabi
2005 -2011
KNOWLEDGE
Follow and implement federal, state and local laws, codes and regulations, including safety regulations and procedures; modern principles and practices of recreation programming, including age appropriate and physically challenged appropriate activities; effective supervisory and management principles and practices; budgeting, accounting and purchasing methods and principles; business mathematics; effective methods of record keeping and inventory control; computerized maintenance management systems; training and employee development programs.
Setting-up spa front and back of house systems, processes, procedures and policies
- Budget planning and control, P&L management, financial interpretation and reporting
- Spa menu development, treatment implementation and product selection
- Short and long term marketing strategies for client acquisition and retention
- Execution of structural expansion, refurbishment and brand identity enhancement projects
SKILLS
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Specialties:
- Conceptualization, implementation and perpetuation of A - Z spa and health club operations
Strong verbal communication
Budgeting and Finance
Developing positive client relation
Building and leading productive teams
Maintaining highest quality standards
Promotion and marketing strategies
Expertise in spa revenue, Membership revenue and developing marketing Strategy
C P R &First Aid certified
Certified Swimming instructor and lifeguard
Fitness program specialist
Sport administrator
Pool technical chemical expert
Certified Massage therapist
Nutrition-expertise
Yoga and Aerobic Trainer
Team leadership and staff development
An excellent customer care skills and project planning
ABILITY
Plan, organize, direct, schedule, supervise, and review activities of assigned staff; analyze problems, evaluate alternatives, and make sound decisions and recommendations; follow problems through to resolution; present clear and concise oral and written reports; learn, retain, interpret and apply pertinent provisions of the City’s Rules and Regulations, City policies and other laws related to human resources administration; learn, retain, interpret and apply plans and policies, adapting effectively to change; plan, prioritize and direct parks and recreation programs; coordinate program activities and projects with other programs, projects and contractors; exercise good judgment and make appropriate decisions; learn and use a variety of computer software applications related to the work; work effectively with
PROFICIENCY IN LANGUAGE
Speaking: English, Hindi, Malayalam, Tamil, Kannada, Telugu & Basic Arabic &Italy
Writing: English, Hindi, Malayalam and Kannada
EDUCATION
Diploma in Ayurveda Therapy
Diploma in Computer Education
Bachelor of degree in Arts and Science
PERSONAL DETAILS
Date of Birth- 22nd April 1973
Sex- Male
Nationality- Indian
Marital Status- Married
PASSPORT DETAILS
Passport Number : P1060194
Issue date : 27th Nov 2016
Expiry date : 26th Nov 2026
Place of Issue : Abu Dhabi
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