Customer Service Machine Operator
Resume:
LAURIE MCKINNEY
*** **** **** ***** **** *****
acy3we@r.postjobfree.com.
Summary: Experience working in fast paced environments,demanding strong organizational and interpersonal skills. Trustworthy and ethical, Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects able to multi-task effectively, I posses the ability to communicate and work well with others, to analyze issues and work towards solutions I believe my experience along with my determination and passion will be an asset to your organization.
EDUCATION:
Victor Valley College Victorville, CA
Clerical, Microsoft Word Graduated – May, 2004
Wesleyan College Bellflower, CA
Word Processor Graduated – May, 1983
Jordan high Long Beach, CA
High School Diploma Graduated – June, 1981
AWARD:
Certificate of completion On the job instructor training (OJI) March, 2009 Certificate of Recognition October, 2010
Continuous improvement award January, 2011
Performance Award August, 2011
SKILLS:
● Microsoft Office, Microsoft access office
● Powerpoint/Outlook
● Typing/Filing, Internet/Email, Telephones
● Office machine operations
● Customer Service Rep
EXPERIENCE
Internal Revenue Service (IRS) GS-0332-05-07 Computer Operator
● Activate, monitor, and control job distribution and resource allocation for processing requirements.
● Link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.
● Monitor system's status and performance, observe and respond to system's messages, and define, isolate, and resolve equipment and operating failures and malfunctions.
● Run and monitor test programs to identify problems such as memory overload.
● Assist in developing new or revised operating procedures.
● Correct priorities and workflow by reconfiguring equipment. Mail Processing Machine Operator GS305-04 To set up, monitor and adjust a number of various types of equipment or machines. Mail Processing.
Clerk/Extracting G S-303-03
I identified forms and placed them in the correct area. Worked with forms such as CFN, Acknowledgements, Multiples, Correspondence, Mail Stop, along with all other tax forms.
Clerk/Batching GS-303-04
Reviewed individual Tax Returns such as 940-***-**** 7004 1065) to be sorted accurately with the IRM, desk guide and job aids. To carefully identify problem areas that would cause disruption in the workflow if not corrected. I organize and complete assignments such as Old date, PCD,and Cycle work within set time frames. I also input crucial transmittal information to the Batch Creation System in BBTS, print transmittals to be placed on trucks of work which identify the work sort, volume and date received for the downstream customer.
(IRS) Detail-Imaging
I Doc prep forms, counting of forms, scanned forms, reviewed forms on computer. Performed Quality Control, Validation, and Restricting of forms.
(IRS) Detail-SOI
Receives, records, sorts, batches, associates, controls, stages, collects, mails, extracts, I performs a variety of administrative tasks using an automated system which involves, assigning, maintaining, monitoring, and updating.
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