Truong (Tommy) Hoang

813-***-**** (Cell)

acy3u2@r.postjobfree.com

OBJECTIVE

Seeking an opportunity with a growing company that provides challenges and advancement

PROFILE

Highly motivated, organized, efficient and reliable

Ability to handle multiple tasks and work in a high pressure environment

Ability to learn fast and eager to learn new skills

Excellent customer service skills as recognized by several achievement awards

Bilingual – English & Vietnamese

EDUCATION

Bachelor of Science in Information Technology & Management (MIS)

The University of Tampa, Tampa, Florida

TECHNICAL SKILLS

Certifications: Microsoft Certified Professional (MCP - NT Server 4.0),

Citrix Certified Administrator (CCA) for Citrix XenApp (Presentation Server 4) & Citrix XenApp 5 for Windows Server 2003

Operating Systems: MS-DOS, Windows 9x, 4.0, 2000, XP, Vista, 2003, Windows 7

Applications: MS Exchange, MS Outlook, MS Office 2000, 2003 & 2007, Lotus Notes, Blackberry, EMC Documentum 6.x, EMC eRoom 7x, Citrix, Active Directory

Training: End User and Application Management Training

End User Support: Proficient in HP Laptop, Desktop, server hardware, software support, and handheld devices

Certified Six Sigma specialist, participated on several cooperate wide projects.

WORK EXPERIENCE

BAYCARE HEALTH SYSTEM, TAMPA, FLORIDA

End User Support Analyst, Nov 2014 – Present

Provide PC support for users in Windows 7 environment for Saint Joseph’s Hospital, Saint Joseph’s Women’s and Children’s Hospitals.

Responsible for imaging, installation, setup, and upgrade of new and existing systems. Troubleshoot and resolve users’ problems, software & hardware configuration, and network connectivity.

Support data protection using WinMagic SecureDoc and Microsoft BitLocker for whole disk encryption.

Create and maintain processes for the end user support group

IGNITE MEDIA SOLUTIONS, OLDSMAR, FLORIDA

Revenue Enhancement Manager, Mar 2012 – Mar 2014

Set up and manage cross sell apps for IVR (Interactive Voice Response) and Live Agent

Assign cross sell apps to core products

Run reports on products’ performance

RAYTHEON CO., SAINT PETERSBURG, FLORIDA

Computer systems Technologist II, Nov 2006 – Apr 2011

Provide 24/7 IT support for a complex, enterprise environment consisting of Windows based systems

Responsible for assisting local and remote Customers with access to and use of the enterprise environment

Manage and support Windows Active Directory Domain including user account maintenance, server administration, application installation and upgrades, patches, and printer support

Manage and support Terminal Server/Citrix based environment including published applications, printer compatibility, and web interface

Manage and support EMC eRoom server collaborative environment including eRoom creation and configuration, trouble shooting and maintenance

Manage and support EMC Documentum Content and Records Management architecture hosted on Windows and UNIX systems. Responsibilities included account maintenance, access controls, basic customizations, trouble shooting and maintenance of servers and applications.

RAYTHEON CO., SAINT PETERSBURG, FLORIDA

PC Tech Support Technologist, Nov 1999 – Nov 2006

Provide PC support for users in multiple Windows environments across three locations for a population of 2000+Provide support for closed and classified areas

Responsible for imaging, installation, setup, and upgrade of new and existing systems. Troubleshoot and resolve users’ problems, software & hardware configuration, and network connectivity.

Support for data protection including PGP whole disk encryption, access control, Secure ID, two-factor authentication.

Create and maintain processes for the end user support group

Provide executive, remote, and high profile customer support

REFLECTONE, INC., TAMPA, FLORIDA

Desktop Support, Aug 1999 – Nov 1999

Provide PC network support for all users in Windows NT and Windows 98 environments

Responsible for install, setup and upgrade new and existing systems. Troubleshoot and resolve users’ problems, software & hardware configuration, and network connectivity.

SYKES ENTERPRISES, INC., TAMPA, FLORIDA

Help Desk Specialist, Feb 1999 – Dec 1999

Telephone support (General Electric employees) in Windows 95 environment

Software: MS Outlook97/98, MS Exchange4/5, MS Office95/97, Internet Explorer, Netscape

Navigator, Norton Anti-virus, McAfee Anti-virus, CompuServe and other company propriety software.

Hardware: desktops/laptops, Printers, PCMCIA modems and Ethernet cards

Network Connectivity: TCP/IP, network printers and mainframe gold system

MILITARY EXPERIENCE

FLORIDA ARMY NATIONAL GUARD

260th MILITARY INTELLIGENCE BATTALION (LINGUIST), MIAMI, FLORIDA

Second Lieutenant, Aug 1995 - Jun 1998

Function as an Interrogation Officer and a Team Leader

FLORIDA ARMY NATIONAL GUARD

53rd SUPPORT BATTALION, SAINT PETERSBURG, FLORIDA

Finance Specialist, Mar 1993 - Aug 1995

SECURITY CLEARANCE

SECRET CLEARANCE

Clearance valid through 2016

References available upon request

Contact this candidate