Customer Service Sales

Active Listening Speaking

Judgment and Decision Making Customer and Personal Service

Complex Problem Solving Negotiation

Administration and Management Food Production

Education and Training Equipment Maintenance

Oct 2015-Jan 2017

Jun 2012-Sep 2015

DENISE ESPINOZA

Professional Summary

Accomplished and energetic manager with a solid history of achievement.. Motivated leader with strong organizational and prioritization abilities.

Friendly and enthusiastic with 5 years of specialization in leadership. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Bi-lingual who builds and leads friendly, efficient service teams. Managed all staff in establishment, serving an average of 200 of customers per night. Level-headed and composed professional, who maximizes table turns and receipts.

Skills

Experience

Customer Service Manager

Wei Gui - Beverly Hills, CA

Develop new and improved Ideals

Manage private livestock operations.

Organize and supervise activities such as the processing of incoming and outgoing mail. Resolve customer complaints.

Hire and train employees, and evaluate their performance. Prepare employee work schedules.

Issue and cash money orders.

Prepare and submit detailed and summary reports of activities to designated supervisors. Review operational records and reports to project sales and determine profitability. Advise supervisors on policies and operating procedures to ensure functional effectiveness of business.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Head Supervisor

Jacqueline Montiel - Los Angeles, CA

Supervise, coordinate, or schedule the activities of construction or extractive workers. Estimate material or worker requirements to complete jobs. Order or requisition materials or supplies.

Analyze worker or production problems and recommend solutions, such as improving production methods or implementing motivational plans.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

143 West 71st Street South Los Angeles, Los Angeles, CA 90003 Ph: 323-***-****

**********@*****.***

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Establish credit policies and operating procedures. Assign employees to specific duties.

Keep records of purchases, sales, and requisitions. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Education: High School Diploma

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