Customer Service Manager

Duane W. Short SR

**** ***** **** **. ****** Hills, MD (301) .894.4421

***********@*****.***

Education

Potomac High School May 1982

Work Experience

Admiral Security Services: Unarmed Security Guard, Bethesda, MD September 2015-Present

Write detailed narrative reports and maintain daily activity reports

Maintain safe environment by monitoring equipment and patrolling buildings

Enforce rules, regulations, policies, procedures and respond to any and all situations requiring security assistance

Provide assistance to customers, co-workers, visitors as needed

LEI Home Enhancements: Certified Field Manager, Fairfax, VA May 2015-August 2015

Develop rapport with clients by troubleshooting conflicts as they arise

Establish effective relationships across agency multi-disciplinary teams

Meet with clients in person to discuss their financial goals

Consultant: The Countless Blessings LLC., Bowie, MD October 2009-Present

Collaborate with interdisciplinary teams to provide services to elderly individuals in need of placement stability

Document and conduct client interviews for case records

Train and advise independent contractors in order to provide assistance for the elderly

Mortgage Consultant: Go Financial Group, Bethesda, MD September 2009-July 2010

Advise new and existing homeowners on various loan programs based on their specific needs

Obtain and examine client financial and credit standing

Track current interest rates and loan programs in order to provide accurate information to potential borrowers

Negotiate loan program terms and conditions with borrowers

Provide services as the liaison between borrowers and other professionals to ensure loan closings

Ensure service standards and financial goals are met

Senior Accounting Executive: 1st Principle Mortgage, Beltsville, MD August 2005-September 2008

Provide expertise and leadership to fellow consultants to ensure client goals are being met

Develop rapport with clients by troubleshooting conflicts as they arise

Deliver polished client presentations

Establish effective relationships across agency multi-disciplinary teams

Solicit and provide all relevant job information to team members in a timely manner

District Manager: National Marketing Team, Location 1997-1999

Assist with professional development through training new and ongoing staff

Conduct and facilitate orientation and training sessions for new and ongoing clients

Personal Financial Analyst: Prime America, Location 1994-1997

Conduct and facilitate orientation and training sessions for new and ongoing clients

Establish effective relationships across agency multi-disciplinary teams

Advise new and existing homeowners on various loan programs based on their specific needs

Meet with clients in person to discuss their financial goals

Explain the types of financial services they provide to potential clients

Educate clients and answer questions about investment options and potential risks

Recommend investments to clients or select investments on their behalf

Other Relevant Experience

Usher: Adecco-Cirque Du Soleil, Alexandria, VA August 2014-Ocotber 2014

Evaluate and assess patrons needs in order to provide high quality customer service in a warm yet exciting environment

Document and collect tickets as patrons enter into the venue

Conduct a full cleaning of the venue at the end of each show

Usher: Adecco-Cirque Du Soleil, Rockville, MD August 2012-Ocotber 2012

Evaluate and assess patrons needs in order to provide high quality customer service in a warm yet exciting environment

Document and collect tickets as patrons enter into the venue

Conduct a full cleaning of the venue at the end of each show

Security Officer: INOVA Alexandria Hospital, Alexandria, VA November 2010-July 2011

Conduct patrols for both the exterior and interior of the hospital

Provide assistance with patients in order to ensure safety as needed

Document and record all movement within special units of the hospital and other reports as needed

Security Officer: Secure Pros, Lanham, MD August 2004-August 2005

Conduct patrols for both the exterior and interior of the hospital

Provide assistance with patients in order to ensure safety as needed

Document and record all movement within special units of the hospital and other reports as needed

References

Available upon request

Contact this candidate