Customer Service Manager

Bessie Webb

ASSISTANT MANAGER

Houston, TX *****

***********@*****.*** - 832-***-****

To obtain a position as a Customer Service Representative, Mail Room Clerk or Assistant Manager. Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor

Hubcap Grill - Houston, TX - October 2016 to Present My job title is opening up the store by 3:00a.m. making sure that workers are all here counting registers and making sure that the safe money is accurate and depositing money after each shift. ASSISTANT MANAGER

Whataburger - May 2013 to February 2016

Reported directly to Manager and supervised all Team Members on assigned shift. Assisted the Manager when hiring

personnel, orienting and or evaluating Team Members, trained newly hired member about all the aspects of the operations and implemented store policies and guidelines. Responsible for keeping the restaurant premises clean

using the companys standard sanitation program. Ensure that the highest standard for maintaining product quality and excellent customer service is being implemented. Housekeeper

Comfort Suites - Houston, TX - June 2011 to June 2012 Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Customer Service Support Agent

DHL Express (USA) Inc - Houston, TX - April 2004 to January 2009 Processed local and international documents. Prepared documents for filing and mailing. Resolved customer issues concerning document tracking. Utilized computer system to track and locate documents in question. Scanned bar

codes for the next day mailing process.

Mail Room Clerk

Accutran Servicing Inc - Houston, TX - April 2003 to January 2004 Seal or open envelopes, by hand or by using machines. Affix postage to packages or letters by hand, or stamp materials, using postage meters. Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

Assembly Worker

Dell Computer - Austin, TX - July 1990 to August 1994 Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.

Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment. EDUCATION

DIPLOMA

Lyndon B Johnson High School - Austin, TX

1981 to 1985

ADDITIONAL INFORMATION

8 years experience in the field of: Customer Service, and Housekeeping. Computer Skills

Typing Speed: 35 Words Per Minute

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Word Processing Software (Word, WordPerfect, etc) Language Skills

English - Excellent ( Read Write Speak )

Driver's License

Class C - Standard Driver's License

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