Project Manager Management

RONALD G. MICCIULLA

610-***-**** **********@*****.***

Seeking Project Manager and Business Analyst opportunities where I can apply my broad leadership, change management and operations management skills while delivering critical IT projects

SKILL HIGHLIGHTS

Multi – faceted and effective project management skills which include planning, communication, interpersonal, leadership, and organization.

Effective business analyst skills which include fact-finding, active listening, and technical fluency.

Core financial sector experience includes consumer/commercial mortgage, investment and financial planning, accounting, asset preservation.

Strong ability to successfully partner with non-technical people at all levels of management.

Experience in vendor selection, IT asset procurement, support contracts, on-site engagements.

PROFESSIONAL EXPERIENCE

Duration: March 2016 to December 2016

Company: Annie Mac Home Mortgage – Mt Laurel, NJ

Position: Sr. Project Manager PMO – (FTE)

Recruited to a newly established EPMO organization to manage technology, operational and production projects.

Led successful implementation of a financial cloud based solution for the Accounting group.

Lead PM Partnering with IT and Marketing on a facelift of the Annie Mac Corporate Website.

Assisting as secondary PM on turn up of a new Non-Delegated Correspondent Portal.

Lead PM in early stage project initiative of a new Self-Serve TPO Portal integration.

Actively engaged in vendor selection activities for new doc management software.

Duration: April 2013 to March 2016

Company: Cenlar, FSB – Ewing, NJ

Position: Sr. Project Manager PMO – (FTE)

Joined a dynamic PMO organization as a Senior Project Manager in the PMO office managing multiple small-mid scale projects.

Worked on several projects, responsible for project facilitation, resource allocation, plan build out, weekly status reporting, risk and issues tracking.

Additional responsibilities include planning and facilitation of all company staff moves and capacity planning due to strong company growth.

Duration: July 2010 to February 2013

Company: Asset Management Specialist, Inc. (AMS) – Bristol, PA

Position: Project Manager Technology – (FTE)

AMS provides property preservation and maintenance services. I reported directly into the Director of IS providing Project Management and Business Analyst support. With rapid organizational growth taking place, the role presented diverse project/assignment opportunities.

Achievements:

Owned the existing IT asset procurement process implementing improved order efficiencies, maintained control of asset inventory to within annual budgetary expectations.

Assisted Director of IS in Corporate Office relocation: (Data Center setup & Operational Department moves)

Managed several AMS satellite office turn ups, 15 new site setups nationwide. Coordinated Telco; Internet; Network and site hardware setup.

Primary support contact for Telecom/ISP support issues on all AMS satellite offices.

Sourced new supplier for site dispatch services, streamlining the turn up process from start to completion.

Provided Project Management support of the company’s Microsoft Navision accounting system, working with off-shore team of technical resources.

Managed integration of new ACH process for Accounts Payable, working with outside supplier on requirements and production implementation.

Automated the company’s IRS 1099 filing process.

Provided on-hands Help Desk Support on two high profile Citrix and Exchange migration projects.

Achieved successful completion on two company software implementations.

oCredit Hound, (Credit Management software)

oSalesforce/Service Cloud (CRM for AMS Broker Services)

Took ownership of the existing Verizon Wireless account managing wireless device setup and deployment, growing the account in size.

Assisted Director with IT Budget preparation, and performed interim Director Responsibilities.

Duration: May 2009 to March 2010

Company: GMAC Residential Capital – Fort Washington, PA

Position: Project Manager - (FTE)

Lead on functional and process improvement projects in the Business Architecture Group for Consumer Mortgage Operations. The position was highly focused on daily interaction with mortgage operation teams.

Achievements:

Led weekly Change Management Process committee meetings, implemented a collaborative SharePoint meeting space for communication, review proposed changes and address process impacts with key decision makers.

Designed and implemented a process audit review of two operations centers, identified process gaps and recommended resolution. 35% decrease in bank regulatory errors.

Designed and implemented a call tracking survey, analyzing processor call volume for a recommended customer care model. Results drove decision to advance forward

Lead Project Manager for a BPO initiative targeting various business functions for outsourcing.

Duration: March 2009 to May 2009

Company: KENEXA Corporation – Wayne, PA

Position: Business Analyst – (Independent Contractor)

Kenexa is an employment and retention solutions provider. This was a short-term assignment as a Business Analyst to support multiple Kenexa clients.

Achievements:

Conducted high-level process analysis of the existing customer contact process documenting gaps and making recommendations for improvement.

Duration: September 2008 to December 2008

Company: Lincoln Financial – Philadelphia, PA

Position: Business Analyst – (Independent Contractor)

This was a contract assignment as a Business Analyst for Lincoln Financials Practice Management Group which supported all financial planner applications. Additional activities while on assignment included vendor selection.

Achievements:

Conducted detailed analysis of new collaboration software to streamline Lincoln’s aging financial advisor vault system. New software would reduce Lincoln’s technology cost by 100k annually.

Performed vendor selection activities, working on contract and agreements.

Took ownership as SME of the current system documenting requirements for new system API's.

Demonstrated new system to Financial Planner users for approval.

Provided PM and BA support on CRM Saleslogix application enhancements.

Duration: August 2007 to August 2008

Company: Merrill Lynch – Hopewell, NJ

Position: Project Manager/Business Analyst – (Independent Contractor)

This was a contract assignment as a Business Analyst and Project Manager on multiple projects for Merrill Lynch Trust PMO office

Achievements:

Drove the project process independently, performing multiple roles as required.

Successfully managed key automation project. Automated a manual rebate process of Sub-Trust Account and Manager Fees on trust managed products. This decreased labor time and eliminated redundancies leading to a projected annual revenue savings of 250K.

Supported Investment Oversight unit as lead BA analyst, gaining proficient understanding of the trust managed account process and Thompson Financial Workstations.

Consistently performed SME interviews during requirements definition phase, building solid rapport with key business personnel.

Performed in-depth analysis of business need, creating business requirement specifications.

Prepared approved use cases and process flows to capture functional process, ported into test cases.

Worked with technology resource on system specifications in line with business specs.

Completed UAT testing support on new system/change implementations.

Provided BA support on existing CRM SalesForce application enhancements.

Duration: July 2003 to July 2007

Company: Mortgagehub/ISGN – Conshohocken, PA

Position: Project Manager Implementations – (FTE)

Mortgagehub, Inc. was a full service ASP provider of mortgage technology and services acquired by ISGN in 2007. Completed successful implementation of 4 custom J2EE implementations, multi-million dollar in scale.

Achievements:

Completed successful implementation of 4 custom J2EE implementations, multi-million dollar in scale

Earned proficiency in all company areas: technology, sales, product development, procurement.

Managed team of onshore and offshore resources in support of project deliverables.

Prepared project objectives, plans, tracking project budget in line with project scope.

Partnered with client project managers on each engagement managing to plan.

Assisted technical team as functional knowledge expert during customized design preparation.

Tested product software, defect tracking and resolution during client implementations.

Duration: July 1997 to July 2003

Company: GMAC Commercial Mortgage – Horsham, PA

Position: Project Manager/Systems Analyst/Senior Programmer – (FTE)

A career change brought me to this organization where I contracted as a developer, moving into a lead developer role and further advanced to IT Project Manager on a number of mid to large scale web based automation projects. All applications built on Multi-Tier architecture using Microsoft Technologies, VB, and ASP, .NET and SQL Server Enterprise Manager for database.

Achievements:

Advanced to Project Manager on a number of mid to large-scale web based automation projects

Managed development of web-based system for users to enter financial data for $200 million in performing assets.

Lead developer on document tracking system designed to track commercial mortgage documents for loan securitization.

Automated IT project tracking process, which allowed tracking project costs and real time status on all IT projects.

All applications built on Multi -Tier architecture, and developed in Microsoft technologies, VB, and ASP. Net, SQL Server

TECHNOLGY SUMMARY

PM Methodologies – Waterfall, Agile, Change Management, Risk Management

Applications – MS Project, Visio, MS Office, SharePoint

OP Systems – WIN 10, 7, XP

Frameworks – JEE, .NET

EDUCATION

Bachelor of Science, Management Information Systems, Philadelphia University – Philadelphia, PA

ADDITIONAL INDUSTRY EXPERIENCE

Retail Banking Wealth Management Financial Planning Finance/Accounting Property Preservation

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