Objective

To utilize my valuable skills, experience and talents in a mechanical technical support role (part inspection) with a manufacturer or reseller of mechanical components; with a company that maintains the same commitment to excellent customer support that I do.

If you value building and maintaining exceptional customer relationships in your business, especially when the occasion quality incident occurs, then you will truly appreciate the service I will provide to your organization.

Experience

4/2012 – 12/2016 – Crenshaw Technical Resources, Clearwater, FL

Crenshaw Prompt Response Unit (CPR)

Field Technician (Precision Inspection Services)

I performed various and diverse types of product inspections, sortation and occasionally re-work of product on-site at customer locations.

Inspections included: dimensional measurements, specialized functional tests and visual inspections.

I responded to quality spills in locations through the USA and Mexico.

Additional business travel included multiple EU nations (UK, Republic of Ireland, France and Germany), to support and promote CPR services with our customers.

As the CPR unit name indicates, my response to a quality spill had to be prompt, in most cases within 24 hours if in the USA, 48 hours in Mexico.

A highly professional presentation, including lab coat, a well-equipped and calibrated portable work center were essential to match our level of commitment.

My customers valued my 100% acceptable inspection record, meaning that no part I deemed acceptable was ever later found defective.

I worked alone mostly, but occasionally coordinated work with temporary employees for very larger jobs.

During the times where CPR services were not required I performed inspection functions within our associated factories in Florida and Connecticut. This included use of visual inspection systems, like the OGP SmartScope system.

Products included: plastic parts and assemblies (mostly drive elements, like gears and pulleys), rollers, linear slides, electric motors, wiring harnesses, soldered connections, bearing assemblies and power supplies.

Rapport with my customers was exceptional, and I am pleased to have been very positively reviewed on many occasions by the customers I served.

2011-2012 - Just Brakes, Clearwater, FL

Service Manager

Greet customers, determine their needs, present solutions, overcome customer objections, suggest additional beneficial services and close the sale.

In the case of disgruntled or dissatisfied customers, I am very capable of reversing these situations and providing a satisfactory outcome.

Inventory, labor and supply costs are managed all day, every day.

2005-2010 - Cardone Industries, Philadelphia, PA

Technical Service Advisor

Technical support provided to resellers and consumers of our products.

On a daily basis I met the technical support needs of our resellers, including NAPA (serving regional management and local stores), AutoZone, O’Reilly’s, Pep Boys and Advance Auto Parts in addition to smaller independent parts dealers.

Meeting the needs of individual consumers/end users of our products was also common in my work.

In my role I have been instrumental in identifying costly problem areas and trends that would then lead to containment and solutions to these harmful conditions.

Contributed to the creation of various technical service bulletins.

1985–2005 - Sloane Automotive Group, Philadelphia, PA

Top Rate Parts Counterman

Served wholesalers, retail customers and automotive technicians with technical support and sales of GM products.

Inventory control and product management were key functions in my position.

Directed activities of 4 team members.

1980–1984 - Faulkner Automotive Group, Philadelphia, PA

Assistant Wholesale Manager

Providing technical support to resellers of our products

Directed activities of 6 team members, mostly delivery drivers

I started as a Wholesale Parts Representative, serving the needs of our customers by accepting orders and providing technical support.

References Available upon request