Technical Support Manager

PERSONAL DETAILS

Surname : Shobede

Names : Nondumiso Rina Gracious

Date of birth : 1988-03-06

Home language : Zulu

Other : English

Contact number : 078-***-****

ACADEMIC BACKGROUND

SECONDARY STUDIES

High school attended : Masizakhe S.S. School

High grade passed : Grade 12

Subject : IsiZulu

English

Afrikaans

Biology

Geography

Physical Science

Mathematics

Year obtained : 2006

TERTIARY STUDIES

Name of institution : JAS Software Development in Partnership with Xstrata Coal SA

Course : End User Computing

Subject : Ms Windows, MS Word, Ms Excel, MS PowerPoint

Year obtained : 2008

Name of Institution : Xtensive ICT Academy

Name of Course : Technical Support NQF Level 4 (A+ & N+)

Year Obtained : 2009

EMPLOYMENT HISTORY

Name of company : Eskom Camden Power station

Position : I.T Trainee

Duties : Troubleshooting, Installing and upgrading software, Assist user with setting up IP address, Network design Diagnostic and troubleshooting network, Troubleshooting computer hardware such as motherboard, processor, memory and basic network

Duration : 2011-2012

Name of Company : Quantum Career Developer

Position : Facilitator

Duties : Facilitating End User Computing, Managing Windows Serve 2008, Assisting Students with filling and Attending Registration

Duration : 2013

CURRENT EMPLOYMENT

Name of Company : Ermelo Internet Café

Position : Assistant

Duties : Typing (Quotations, CV’s, Letter, creating logo of Business card Business Profile) Faxing, Scanning, Assisting customers with accessing the internet creating e-mail address.Troubleshoooting desktops and printers.

Duration : February 2015 – to date

REFERENCES

Name : Mr.Zama Nkuna

Occupation : Mentor

Contact Number : 073-***-****

Name : Mr Peter Motshweni

Occupation : System Engineer

Contact number : 073-***-****

Name : Welna Van Dyk

Occupation : Manager (Ermelo Internet Café)

Contact Number : 072-***-****

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