Quality Assurance Computer

Rasheed Shahzad

***-** ******** *** ***# *R Jamaica NY, 11432

Cell: 347-***-****, Email: *******.*******@**********.****.***

Education:

Baruch College/ CUNY New York, NY

Major: Computer Information System

Certification:

Advance windows 7 certification June 2014 CUNY- NY

ComTIA A+ (part 1) August 27, 2014

Skills: Microsoft Office Suite, QuickBooks, TaxPro, C++, HTML, CSS, IBM Rational Software Architecture, UML, SQL, Adobe Photoshop, Adobe After Effects, Pinnacle 17, Magix 16(video Editing), Mobile devices trouble shooting, Windows (all version), Mac

Work Experience:

NYC Department of Education (Division of Instructional and Information Technology) New York, NY

Data Analyst Sep 2015 – Present

Data extraction, manipulating, uploading, management and quality assurance using Excel, SQL, Visio and Tableau

Analyze data on portal, data server, online Data Dictionary and manipulate it according to the requirements

Manage large datasets and create reports using Excel, SQL and Access

Communicate and document technical work, including coding methodology

Translate broad guidelines into actionable data requirements and business rules

Web application testing, quality assurance and creating report

Working on ticketing system (Magic) to enter tickets then extract through SQL and transform it report

CUNY School of Professional Studies New York, NY

College Assistant/Help Desk Specialist April 2016- June 2016

Provide technical assistance to students, faculty, and staff regarding all types of computer, internet, printer/copier issues

Handled an average of 30 calls, 25 emails per day and prioritized and escalated issues as required

Resolve Students/teachers/administration computer, internet and general issue through remotely, in person, telephone, chat and email

Assist in diagnosing, troubleshooting CUNY Blackboard, E-mail accounts and college registration

Utilize online ticketing software for daily tasks include creating, closing, updating tickets and reporting major issues

Research foundation CUNY (NYC Department of Education) New York, NY

IT Specialist (LaGuardia High School) Sep 2014 – June 2015

Assist in setting up computer, projector, audio/video system for meetings, conferences and events

Performed hardware, software installations/upgrades, imaging, repairs, maintenance and replacing project parts

Assist in buying technology for school teachers, staff and administration for educational purposes

Contact vendors for supplies like ink/tonner, paper and for printer/copier repairs

Contact department of education for replacing old computer and other related equipment from school

Maintain school equipment (desktop, laptop, monitor, projector, printer/copier, smartboard) inventory list

Install, upgrade and maintain small network with in the school building using routers and switches

Opening, closing, updating of tickets on online system and taking actions on ticket

Demonstration and training regarding use of computer, smartboards and different software to staff and teachers

Baruch College New York, NY

Computer Lab Assistant June 2011 – May 2014

Diagnose and maintenance of computer hardware, software and all in one printers

Network installation and maintenance of the network in the computer lab

Helping students to work in Microsoft suit, adobe suite to complete their assignments

Opening/closing of computer lab

Reporting computer labs issues to the supervisors

S.A Associates (provides tax and accounting consultancy / services) New York, NY

Tax preparer and bookkeeper June 2013 – June 2014

Extracurricular Activities:

Secretary, Pakistani Student Association, Baruch College 2012 – 2013

Undergraduate Student Government of Baruch College July 13 – June 14

Executive Board (Communication Board member)

Photographer at Baruch College 2011 -- 2015

Member of Baruch Accounting Society Dec 2012 – 2015

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