Customer Service Administrative Assistant

Winona Whitecross

Houston, TX *****

************@*****.*** - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Agent/operator

Echo Communications, Inc - Houston, TX - October 2016 to Present Responsibilities Answer extremely busy multi phones lines for a well established answering service Answered for hospitals (Methodist medical center, Memorial hospitals, ect.) attorneys offices, service companies (a/c and heating, plumbing, ect.) Answered for Inchcape shipping service and other companies dealing with vessels coming in and out of the ports We send the messages to who they need to go to within the company Page doctors in hospitals to contact the necessary people for the care of their patients Accomplishments Started working with new employees to help train and teach them the tascom answering system Able to keep a steady routine in response aching the company goal of 150-200 calls during check out with the companies between 5p-7p and maintaining this Trained new operaters Started relaying supervisor accounts Skills Used Able to multitask Organization Multi line phones Customer service Some filing People skills Computer skills Delivery Driver/Customer Service

Postmates Inc - Houston, TX - April 2016 to Present Receive orders on my phone that I then accept. After accepting the order, I proceed to pick up location. Maintain communication with customer regarding the order. Deliver in a timely manner. Maintain customer service Receptionist

The Kennel Klub - Houston, TX - March 2015 to March 2016 Responsibilities

Schedule boarding and grooming appointments

Check in clients pets for boarding/grooming/doggie daycare Check out clients

Maintain laundry

Maintain communication between the different departments Skills Used

administrative

Computer

Communication

Agent/Operator

Echo Communications - Houston, TX - July 2014 to March 2015 Responsibilities

Answer extremely busy multi phones lines for a well established answering service Answered for hospitals (Methodist medical center, Memorial hospitals, ect.) attorneys offices, service companies (a/c and heating, plumbing, ect.)

Answered for Inchcape shipping service and other companies dealing with vessels coming in and out of the ports

We send the messages to who they need to go to within the company Page doctors in hospitals to contact the necessary people for the care of their patients Accomplishments

Started working with new employees to help train and teach them the tascom answering system Able to keep a steady routine in response aching the company goal of 150-200 calls during check out with the companies between 5p-7p and maintaining this

Trained new operaters

Started relaying supervisor accounts

Skills Used

Able to multitask

Organization

Multi line phones

Customer service

Some filing

People skills

Computer skills

Administrative Assistant

Select Staffing - Houston, TX - March 2014 to June 2014 Responsibilities

Check attendance

Screen applicants

Answer busy phones lines and take messages

Help applicants with the application process

Conduct orientations

Test applicants on safety video

Pre employment paperwork

Accomplishments

Workers compensation coordinator certification

Training to be a recruiter

Skills Used

Organizational

Computer (MS office)

Multi line phones

Administrative

Filing

Lein Specialist

Resource Corporation of America - Bryan, TX - June 2013 to August 2013 Responsibilities

Run daily census report and go through the census to find patients who have been involved in an accident that the charges will be paid by an auto or home insurance or attorney. Call patients to obtain appropriate information to file lein. File leins with county court house.

Follow up on insurance claims and status of law suit. Skills Used

Telephone/communication skills. Computer skills. Quick knowledge of new computer systems. Patient Service Specialist

Scott and White - College Station, TX - July 2012 to May 2013 Responsibilities

Check in patients and take co-payments.

Enter and update insurance.

Register new patients.

Schedule appointments.

Communicate with the doctor, nurse and patient when patient does not have appointment. Skills Used

communication skills

Computer skills

Quick learning of new software and programs

Dietary Aide

Burleson St. Joseph Manor - Caldwell, TX - June 2010 to July 2012 Help to prepare meals in a nursing facility with 100 plus residents Pre prep side dishes and desserts for lunch or dinner Serve residents on a prep line

Have knowledge of residents specific diets

Clean the dining area once residents are done eating Wash and put away dishes

Administrative Office Assistant

Burleson County Mental Health Mental Retardation Services - Caldwell, TX - January 2012 to May 2012 Responsibilities

Enter patient crisis screening into patient electronic health record. Organize patient records for easy access.

Go through patient files and archive old records.

Schedule patient appointments.

Write lab orders

Accomplishments

Passed my Internship class

Skills Used

Good communication skills

Patience and understanding of patient conditions

Computer skills

Quick knowledge of procedures and computer systems EDUCATION

Certificate in Medical Office

Blinn College - Bryan, TX

2011 to 2012

SKILLS

Microsoft office (10+ years), Medical Terminology (4 years), Customer Service (5 years), Data Entry (4 years), Documentation (4 years), Filing (4 years), Fax (5 years), Inventory (2 years), Recruiting (1 year), Receptionist (4 years), Typing (10+ years), Windows (10+ years), Word (10+ years)

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