•Soumya Sriram•

• PHONE: 301-***-****• Email: acy3fg@r.postjobfree.com •status: us citizen

WORK EXPERIENCE SUMMARY

A self-motivated, organized professional having excellent administration, analytical, diagnostic and communication skills. A quick learner as well as a good team player, having 6 years of strong experience in Customer Service, data analysis and Business Analyst for IT project (Communications, Health Care, Finance (Accounts Payable & Receivable))

Proven experience to handle customer calls and emails, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Worked extensively on Business and Data Analysis tasks, was involved in requirements gathering, analysis and documentation, data elicitation and gathering, data analysis, data transformation and loading

Knowledge of presentation software, word processing software and spreadsheet (MS Office)

Excellent documentation skills, used to document user calls and issues for future reference

Excellent management and critical thinking skills

Proven team player, having ability of working with high performance teams

A proactive thinker known for process and system improvements to increase system reliability / productivity in a user friendly manner

EDUCATION AND TRAINING

Bachelor of Science in Social Science (University of Maryland, University College)

Dale Carnegie Course: Effective Communications and Human Relations/Skills for Success

Extensive computer training

SKILLS & COMPETENCIES

Computer proficiencies: Word, Excel, PowerPoint, MS Visio, Outlook, Typing speed 50wpm, JIRA, SharePoint, HP Quality Center

Leadership abilities

Respectful and collaborative professional colleague

Effective communicator

Quick learner and successfully finishes tasks with minimal supervision

Adaptable to a fast-paced work environment

WORK EXPERIENCE

East Gate Montessori School: Chantilly, VA Jan2016 – Sept2016

Role: Assistant Teacher

Manage classroom and students during Primary Teacher-led lessons, classwork, activities, and during visiting teacher sessions

Implement approved techniques to alter student behavior for positive outcome (completed classwork and/or improved behavior)

Teach students techniques to remember lessons in counting, phonetic sounds/words, basic mathematics

Kidspace Daycare: Aldie, VA Nov2015 – Jan2016

Role: Caregiver

Managed a safe area for children (aged 6 months to 2 years) to thrive through play and learning

Analyzed behavior and learning patterns for attendees and coordinated lesson plans and projects for them.

Led lessons where alphabets, numbers, shapes, colors were taught

AARP through Ciber: Washington, DC Mar2015 – April2015

Role: Business Analyst

Worked as part of a Core Project Management Office on multiple projects

Interfaced with business users to elicit stakeholder requirements

Created documents such as Project Charters, Solution Requirements Documents and Requirement Matrixes

Tracked and added data to live portfolios and spreadsheets using SharePoint

A+ Government Solutions: Rockville, MD May2014 – Nov2014

Role: Business Analyst

Interfacing with business users to prepare and update Business Functional and Non Functional Requirements Specifications(FRS & NFRS), Use Cases and Wire Frames

Working on creating change requests and implementing the change requests in Agile environment

Liaised with functional and business users during analyzing, documenting business requirements and reviewing it with the business users

Assist Development team, Quality Assurance and Project Manager in planning, designing, programming, testing and implementing client projects

Working with the User Interface team in generating UI wireframes using dream viewer

Working on providing solutions for designing the claim error reports and policy and other coverage related document storage within the system

Helping the business team with UAT

Ensuring that all artifacts complied with corporate SDLC Policies and guidelines.

Communicating with the project stakeholders on the project updates

Working on different tools like MS Office, JIRA, MS Visio, Project Management Tool Kit

Agilis International: Rockville, MD Aug2011 – Nov2011

Role: Travel Service Representative

Handled calls from the internal members, answering their queries related to their business travel plans, bookings and insurances

Helped the team members in setting up their business travel plans and booking their travel through calls and/or emails

Helped in analyzing the expense reports and documenting the discrepancies so that they can be resolved

Reported monthly financial expenses and tracked balances and created reports for the finance team

Westat: Rockville, MD Jan2009 – Nov2010

Role: Customer Service Representative/ Data Analyst

Responded promptly to general queries from schools and private education institutions via telephone and email

Gathered the required data from the clients and then analyzed and wrote documentation so that the data can be send to the Department of Education

Analyzed Department of Health plans so as to provide solutions to the client queries via telephone

Analyzed rural living data for the Centers for Disease Control (CDC) application, so as to create user guides which can be used by customer service representatives

Documented client calls so as to organize calls based on types which can help in developing automated response system

Handled 50+ calls per day during peak workloads

The Mud Hut: Olney, MD Jan2006 – Jun2010

Role: Customer Service Representative (part-time)

Responded to queries from suppliers, credit card companies, and customers

Processed and inspected inventory and documented a detailed inventory account

Conducted sales auditing to verify opening and closing balances for management

Facilitated trainings and workshops for new employees in business practices

US Dept. of Education: Washington, DC Jun2001 – Dec2004

Role: Customer Service Intern

Contacted Post-Secondary Education Institutions primarily by phone for student loan data.

Interfaced with other groups for further auditing of loan data within the department.

Performed some initial auditing for the Systems Security Officer (SSO) via phone and/or email.

Documented loan processing and collection practices for other internal groups within the Department such as FSA.

Data Entry: ran queries in Post-Secondary Education Participation System (PEPS)

Created training manuals with Systems Security Officer and Project Manager

VOLUNTEER EXPERIENCE

Chinmaya Mission Summer Camp: Chantilly, VA Jul2015 – Aug2015

Role: Teacher/Coordinator

Lead on planning for art classes and gathering of material for Teachers, Campers, Youth Volunteers

Teacher for Guided Activity sessions for grades 2 and 3

Overseeing of Volunteer duties throughout camp

Contact this candidate