Information Technology Microsoft Office

Mark A. Baskin

***********@*****.***

linkedin.com/in/markabaskin

Sunrise, FL 33351 954-***-****

Information Technology Professional

Summary

Organized and detail-oriented Information Technology Professional with over 8 years’ experience supporting software/hardware systems and performing equipment upgrades. Through my past work I have gained a great deal of experience in solving problems while retaining the goodwill of the customer. My personal values influence my high work ethics, loving people and wanting to assist them in any way possible to address their concerns.

Technical Skills

Strong technical and interpersonal communication skills

Extensive knowledge of Active Directory, and Windows 2012R2 servers

Experienced in Windows XP/7/8.1/10 workstations

Above-average computer application and database tracking skills

Strong capability in supporting PC/Laptop hardware and software

Works well independently or in teams

Fast learner with a wide range of practical and computer skills

Certifications

CompTIA A+, Network+, Security+

Microsoft MCP

Professional Experience

Inventory Specialist/Supervisor

RGIS Inventory Systems, LLC – Fort Lauderdale, FL 2014 to 2016

Performed inventory audits at 6 to 10 retail stores weekly

Utilized hand-held computer to conduct audits

Retail store set-up and re-sets according to planogram designs

Effectively coordinated and led team of auditors in conducting inventories across multiple retail stores

Ran variance reports, made necessary corrections, ran final reports

Analyzed sales records and compared them to physical store inventory

Computer Support Technician

Thumbtack Inc. – Fort Lauderdale, FL 2009 to 2014

Set up new Windows PCs and related software/hardware

Repaired/Replaced/Upgraded Windows PC hardware

Removed computer viruses and cleaned hard drives

Provided training to clients on Windows software, Internet, and email applications

Configured and troubleshoot internet connections

Mark A. Baskin page 2

Owner/Operator

M & M Gardening - Fort Lauderdale, FL 2003 to 2009

Interact with customers as to garden design and maintenance

Write estimates and co-ordinate with customers during installation of new gardens

Write contracts for maintenance and perform

Supervised 3 employees

Information Technology Manager

Capitol Records - Nashville, TN 1999 to 2001

Provide network installation and technical support for major record label at local branch

Provide hosting and support for nationwide SQL 7.0 databases

Configure and administer Novell NetWare 4.2,Windows NT 4.0 and 2000 networks

Install and manage MS Active Directory and Intranet servers

Purchase and install all PC workstations and servers

Train staff in use of network and corporate software, Windows 95/98/2000 and XP

Microsoft Office and Internet applications

Perform installation and troubleshooting of all hardware and software

Corporate Systems Administrator

American Healthways, Inc. - Nashville, TN 1992 to 1998

Replaced IBM System/36 and converted to IBM AS/400

Managed 125 user Novell Network, Windows NT 4.0, Exchange Server

Oracle Database Servers and IBM AS/400 as client systems

Implemented installation and integration of Novell network and AS/400 through TCP/IP

Have extensive experience in troubleshooting networking/operating systems problems

Applications include Microsoft Office 97, WordPerfect and others

Also implemented and managed NEC 2400 PBX and AVT voicemail Systems

Other Information

Volunteer – Grace Community Development and Technology Jun 2016 to present

Student – The Academy of South Florida Jun 2016 to Feb 2017

Military

U. S. Air Force – Blytheville, AR

Education

Community College of the Air Force – Montgomery, AL

Nashville State Community College – Nashville, TN

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