Customer Service Manager
Resume:
OBJECTIVE
I am looking for a career that will give me the opportunity to put my learned equipment and process skills to great use for the company. My goal is to work for a company where I will be able to expand my management experience and move up within it.
WORK EXPERIENCE
General Manager
November 2013-Present
Pepperonis Pizza 2975 Kingsley Dr, Pearland, TX 77584
Food and Beverage Production
Oversee, coordinate and execute the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
Office Manager
August 2013- November 2013
D&D Moving & Storage 3700 Texas Ave S, College Station, TX
Business Services - Other
Greeting guests and directing traffic to appropriate personnel.
Answering high call volume on multi-line telephones in a friendly, professional, and proficient manner. Appropriately handling or referring questions and requests. Filing, data entry, and other administrative tasks.
General maintenance of front office.
Sales and hiring manager
May 2012 - August 2013
Sphere Management 7310 Blanco Rd, San Antonio, TX
Advertising and PR Services
Responsible for setting up appointments for installed services inside of numerous Home Depot stores.
Maintained a positive and professional attitude at all times as a representation of Home Depot home services and keep up quotas. Interviewed and selected candidates to enter in the sales position and keep their training up to date. Tracked each candidates performance and corrected them accordingly.
Customer Service Manager
October 2009 - May 2012
Walmart 2701 S Interstate 35, Round Rock, TX
Retail
Customer Service Manager over the front end/ register area of the store.
Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees.
EDUCATION
Associate of Applied Science Process Technology,
August 2013
Lee College 200 Lee Dr. Baytown, Tx
Graduated
High School Coursework, World Cultures, General Studies,
August 2005 - May 2007
International School of Beijing Beijing, PRC China
High School or equivalent,
July 2006
Texas Education Agency Austin, Texas
CERTIFICATION
Associate of Applied Science Process Technology.
May 2015
SKILLS
Customer Service
Expert
Management
Intermediate
Cash Management
Expert
Retail
Intermediate
Sales
Intermediate
LANGUAGES
English-Fluent
Chinese-Beginner
REFERENCES
Nadim Smair
Owner, Pepperonis
Suzi Salti
Owner, Pepperonis
Ryan Blackburn
Customer Service Manager, Walmart
Monica Kohler
Owner, No Doubts About It
Contact this candidate