Supply/Logistics/Customer Service

SUMMARY

HIGHLIGHTS

EXPERIENCE

ANGELINA KILAR

C: 803-***-**** *****.*****@*****.***

Motivated Logistics Professional successful in supply chain management, inventory control, customer service and problem solving skills. Logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Global logistics

Inventory tracking/control

Supply and logistics planning

Data management

Strong verbal communication

Customer service-oriented

02/2015 to 02/2017 Logistics Liaison

US Air Force - Shaw AFB, SC

Reviewed new customer orders and requests and manually entered data into a centralized database.

Reconciled daily inventory in ILS-S for 450 SKUs.

Coordinated rush orders and order changes.

Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Prepared invoices for all customers in the logistics department at the end of every month.

11/2013 to 02/2015 Flight Service Center Supervisor US Air Force - Shaw AFB, SC

Effective decision-maker in high-pressure environments. Managed receipt, storage and issue and shipment of inoperable aircraft parts

Supervised the work of 7 logistics analysts

Conducted research for component/asset movement

Improved DoD intransit visibility; updated 186 delinquent shipments Recouped Air Force funds; shipped 2K condemned assets to DEPOT- Disposition services valued at $4M

02/2012 to 11/2013 Customer Support Liaison Supervisor US Air Force - Shaw A F B, SC

Cross-trained and provided back-up for other customer service representatives when needed.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Successfully managed the activities of 5 team members in multiple locations.

Created training manuals targeted at resolving even the most difficult customer issues.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Developed rapport with the customer base by handling difficult issues with professionalism.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

12/2009 to 02/2012 Knowledge Operations Manager

US Air Force - Shaw AFB, SC

Planned travel arrangements for 5 executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process.

Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail.

Maintained and reserved the executive conference room calendar. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

10/2006 to 11/2009 Aircraft Parts Store Supervisor US Air Force - Shaw AFB, SC

Reviewed new customer orders and requests and manually entered data into a centralized database.

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

Forwarded client-related quality and service issues to the appropriate manager for resolution. Resolved problems for customers, warehouses and carriers.

Drafted 7 reports each day to present accomplishments and progress to management.

Prepared invoices for all customers in the logistics department at the end of each month.

Oversaw scheduling for the day-to-day activities of 12 logistics employees. Coordinated rush orders and order changes.

Acted as a liaison between logistics, carriers and customers. Oversaw the organizing and product storage in warehouse areas. Coordinated returns between origin and interim transportation departments. 06/2001 to 10/2006 IT Systems Analyst

US Air Force - Shaw AFB, SC

Troubleshot and resolved internet connectivity and general software and hardware issues.

Identified product problems and strengths and collected data on the customer experience.

Worked closely with QA to develop use cases, review test cases and track feature bugs.

Led the design and development of software upgrades and the deployment of new services and products.

Added user accounts, troubleshot issues with users and monitored usage on the printing management system.

Collaborated with the global team to resolve IT support cases. Updated, modified and expanded existing software programs. Trained 100 equipment operators, data entry and user personnel. Defined application problems by consulting with clients to evaluate procedures and processes.

Tested programs to validate results.

Coordinated, and implemented network security measures to protect data, including configuring, monitoring, and maintaining virus protection software.

Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

Processed an average of 50 inbound and outbound technical support calls.

Assisted customers with technical issues via email, live chat and telephone. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Trained new employees and explained protocols clearly and efficiently. Informed customers about issue resolution progress. Referred difficult issues to upper management while maintaining positive rapport with customer.

Supported customers having data connectivity issues. 20 years of experience in Internet services.

Responded to customer service emails in a timely and effective manner. Reported important problems to management.

Worked with customer service supervisor to resolve customer concerns. Handled a large volume of phone calls, chat and emails. Maintained a calm, professional demeanor when faced with high demand, high volume workloads.

Devised workarounds for problems.

Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs.

02/1997 to 06/2001 Systems Analyst

US Air Force - Shaw AFB, SC

Troubleshot and resolved internet connectivity and general software and hardware issues.

Identified product problems and strengths and collected data on the customer experience.

Worked closely with QA to develop use cases, review test cases and track feature bugs.

Led the design and development of software upgrades and the deployment of new services and products.

Added user accounts, troubleshot issues with users and monitored usage on the printing management system.

Collaborated with the global team to resolve IT support cases. Updated, modified and expanded existing software programs. Trained 500 equipment operators, data entry and user personnel. Defined application problems by consulting with clients to evaluate procedures and processes.

Tested programs to validate results.Coordinated, and implemented network security measures to protect data, including configuring, monitoring, and maintaining virus protection software. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

EDUCATION

Processed an average of 50 inbound and outbound technical support calls daily.

Assisted customers with technical issues via email, live chat and telephone. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Trained new employees and explained protocols clearly and efficiently. Informed customers about issue resolution progress. Referred difficult issues to upper management while maintaining positive rapport with customer.

Supported customers having data connectivity issues. 20 years of experience in Internet services.

Responded to customer service emails in a timely and effective manner. Reported important problems to management.

Worked with customer service supervisor to resolve customer concerns. Handled a large volume of phone calls, chat and emails. Maintained a calm, professional demeanor when faced with high demand, high volume workloads.

Devised workarounds for problems.

Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs.

1992 High School Diploma

Kearny High School - San Diego, CA, USA

Paralegal

Kelsey Jenney College - San Diego, CA, USA

Associate of Arts: LOGISTICS

Community College of the Air Force - Shaw AFB, SC, US Continuing education in LOGISTICS

Contact this candidate