Customer Service Technical Support

Trenton T. Vo

**** ******** ** ******, ** *****

Cell: 512-***-**** *******.**@*****.***

SUMMARY OF QUALIFICATIONS:

•Have used Java, Visual Basic 6, XML/HTML, Windows, AIX, Linux, UNIX, Wireshark, Ubuntu, and MS Office Suite in an academic environment.

•MTA: Networking Fundamentals - Certified 2016.

PERSONAL:

•Strong foundation in software engineering and programming principles across multiple platforms.

•Experienced in object-oriented programming; developing, testing and debugging code, and administering systems and networks.

•Quickly learn and master new technologies; successful working in both team and self-directed settings.

•Fluent in Vietnamese.

EDUCATION:

Bachelor of Business Administration in Information Systems

THE UNIVERSITY OF TEXAS AT SAN ANTONIO (UTSA) Spring 2016

•Academic Honors: Summer 2014 Honor Roll

•Major Courses Completed:

•Java Programming

•Intermediate Object Oriented Programming (OOP)

•Statistics with Computer Applications

•Database Management

•Information Security

•Advanced Topics in Information Systems

•Systems Analyst & Design

•Application Development

•Information Systems for Management

•Operating Systems

•Management Strategy

•Telecommunications

EXPERIENCE:

Dell Inc.

Client Technical Support Agent Senior Associate June 2016

•Personally handle Dell's ProSupport/ProSupportPlus premium support queue. Troubleshooting software and hardware issues.

•Developed excellent customer service through courses designed by highly-trained Dell Customer Relations Professionals.

38th STREET PHARMACY June 2012-Dec 2012

Cashier/Greeter/Shadowed the Head Pharmacist

•Developed excellent customer service from my experience at this job.

•Learned to create rapport with repeat customers and new customers.

•Helped negotiate and sign-off on medical supplies that arrived when the boss had to leave the site.

•One of nine staff members trusted to handle Schedule II substances and high-priced cancer drugs.

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