Support Office
Resume:
Rodney P. Melchor
Humble, Texas 77346
832-***-**** (Home)
713-***-**** (Cell)
*************@*******.***
OBJECTIVE
Seeking a position as a Desktop Support Specialist where excellent hardware and software skills can be fully utilized to maximize the end user satisfaction.
Summary of Skills:
Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
Comfortable in working independently as well as a team member.
Excellent multitasking, problem solving and resource management skills.
Passionate to acquire new skills and adapt them to deliver results.
Excellent time-management and communication skills.
Confident and patient worker with the ability to develop and maintain professional rapport with colleagues and clients through effective communication.
Technical Skills:
Provide help desk support to staff, which includes diagnosing and troubleshooting the workstation for any hardware, software or technical problems. Dell Workstations and laptops.
Use LogMeIn to remotely login to resolve desktop issues.
Install new hardware and software, setting up new printer and configure new workstations.
Active directory account administration. Resetting user passwords, adding and deleting users on the domain. Creating group mailbox accounts, distribution lists, and modifying their user membership.
Installing and troubleshooting Microsoft operating systems, Windows 7 and Windows 10.
Installing and troubleshooting MS Office 2013. Office 365 Portal.
Understanding of networking fundamentals including LAN, WAN, TCP/IP.
Knowledge with VoIP NEC phones.
EXPERIENCE
DGM Services, Houston, Texas
12/2015 – 1/12/2017: IT Administrator
Perform Tier 1 support for IT related issues for corporate and field based employees.
Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated/re-assigned as appropriate.
Provide desktop PC support and repair.
Create and administer user accounts (email, network, desktop and application)
Maintain up to date backups.
Provision hardware as required.
Troubleshoot network and telephony issues.
Update and maintain inventory of network, desktop and peripheral equipment.
Communicate problem resolution and additional information to IT manager and support teams.
Work independently and as a team member within established policies and procedures.
Communicate problems in a non-technical manner to customers with varying levels of expertise.
Monitor and resolve assigned issues received through the call-tracking system.
Participate in the planning and deployment of new and upgraded hardware and software products.
Participates in projects as required.
Configure and install security cameras.
Review company mobile phone statements for usage, track and trends.
KBR, Houston, Texas
9/2008 – 12/2015: IT Administrator
Provided systems administration support which included server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
Responsible for maintaining software licenses.
Provided administrative direction support for daily operational activities of the IT department.
Worked closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Oversaw file management on centralized resource (i.e.server) or on individual workstations.
Provided training and mentoring to new staff members.
Kept inventory of hardware and maintenance records.
Worked with technicians from various engineering disciplines to troubleshoot complex system-level issues.
Responsible for creating new user ID’s for a large government contract group.
Provided a single point of contact for the Sub Contract Review Team for the end-users to receive support and maintenance within the company’s desktop computing environment.
Provided IT support to the Document Control group for government contracts.
Infinity Marine Offshore, Houston, Texas
3/2006 - 9/2008: Network Administrator
Planned, coordinated, designed and provided support of IT related activities for the company.
Worked closely with decision makers to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Installed, diagnosed, repaired, maintained, and upgraded all PC hardware and equipment to ensure optimal workstation performance.
Performed desktop computer preventive maintenance and all corrective maintenance procedures.
User name/password management.
Responsible for maintaining software licenses.
Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner.
Implemented and maintained new telephone communication system.
Maintained audio and visual equipment.
Ensured the stability and operation of the in-house computer network and server.
Created and supported email accounts for the company.
Traveled to remote sites to refresh systems and hardware pick up for repair.
EDUCATION
ITT Technical Institute, Houston, Texas
1987-1989: Associate of Applied Science Degree in Electronic Engineering Technology
Milby High School, Houston, Texas
1984-1987: Graduate
SKILLS
Microsoft Office Products. Active Directory. Office 365. Knowledge of repairing printers. General office machinery.
REFERENCES
Available upon request.
Contact this candidate