Customer Service Insurance
Resume:
Constance Unser
Fonda, NY 12068
***********@*****.***
OBJECTIVE: Career minded individual seeking a permanent position where my organizational skills and business knowledge along with my superior customer service skills can contribute to your company.
EDUCATION:
Attended Brandford Hall graduated with a grade point average of 4.0
Colonie Central High School Graduate
Graduate of Dale Carnegie
Schenectady County Community College, Accounting Courses
PROFESSIONAL EXPERIENCE:
Dr. Keith Nussbaum, DC, Billing Specialist, Albany, NY 04/10 – 09/16
Provide a high quality of customer service to the patients
Deal with numerous insurance companies regarding billing issues
Knowledge in all insurance companies
Reconcile EOB’s from insurance companies
Daily bank reconciliation
Take incoming phone calls from patients
Handle all A/R and billing
Processing of all workers compensation billing and procedure for obtaining variances
Fusco Personnel, Receptionist, Taconic DDSO, Valatie, NY 07/09 – 03/10
Provided a high quality of customer service to the clients
Answer incoming phone calls on a multi-line phone system
Daily and bi-weekly reports
Set-up teleconference for employees
Albany Medical Center, ASA VII Clerk, Albany, NY 06/08 – 03/09
Provided a high quality of customer service to the patients
Collect copays from patients when leaving emergency room
Collect insurance information for no fault and workers compensation
Capital Region Orthopedic Group, Multi-skilled Health Care Professional, Albany, NY 03/04 – 04/08
Provide a high quality of customer service to patients
Knowledge in Medicare, Medicaid, and miscellaneous insurance billing
Billed for patients office visits
Help with the financial and bank reconciliation
Balanced money and credit card machine at the end of the shift
Constance Unser
Capital District Off Track Betting, Teller/Senior Vault Attendant, Albany, NY 04/02 – 03/04
Provide a high quality of customer service to patrons of OTB
Balance monies for the tellers and vault monies
Assist customers with daily needs
Albany County Mental Health, Receptionist, Albany, NY 05/00 – 09/02
Provide a high quality of customer service to the consumers we served
Answer multi-phone system and directed call to the appropriate staff
Assist employees with mentally ill patients
Supervised a staff of 10 employees
Snelling Personnel Services, Receptionist, PSI, Ins. Albany, NY 02/00 – 04/00
Answer phones and direct flow of communication
Date entry and light typing
Whitakers of Albany, Receptionist, Albany, NY 05/98 – 02/00
Answer multi-line phone system and directed the flow of those calls
Purchase orders, inventory control and scheduled installations
NYS Department of Environmental Conservation, Clerk, Albany, NY 08/88 – 05/98
Word processing
Answer phone and direct calls to appropriate personnel
Handled financial accounting and reconciliation of monies from license sales
References available on request
Dr. Keith Nussbaum
Mrs. JoAnn Foley
Erin DeSimone-Thomas
Dr. Kerstin Medwin
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