CHRIS OROVET

TECHNICAL SKILLS

Windows ****, Windows 2008, Windows 2008R2, Microsoft Office 2007, 2010, 2013, 2016, Active Directory, DNS, DHCP, MS Exchange 2003SBS/2010, PING, LDAP, SQL-Server 7.0, 2005, 2008, Linux/Unix, MS CRM, SQL, MySQL, Apache, Yii, Phpmyadmin, Symantec Antivirus/Ghost, McAfee Antivirus, Vipre Antivirus, VNC, Backup Exec, Citrix, Norton Antivirus, Watchguard, Palo Alto, VMWare, TCP/IP, VLAN, Moodle, Joomla, Custom built ERP/CRM, Sage100, Airwatch MDM, Shoretel, Sonicwall VPN, RT Ticket System, Git, Pro/E – Creo Parametric, Crystal Reports, Starship shipping software, Windchill, Ksync, Lenel On-Guard, CA ITSM, Cisco WCA(wireless access), SailPoint,

PROFESSIONAL EXPERIENCE

Wellcare / APEX, Tampa, FL 10/2016 – 1/2017

IT Security Analyst (IT Security Admins group)

One of two ITSecurity Admins that were responsible for updating security access cards using the Lenel system. This was company-wide with multiple locations across the US.

Responsible for granting/revoking access to all systems for employees and customers across the US via AD, Sailpoint and other identity governance solutions.

Used our CA ITSM queues. Tickets had to be prioritized and had to adhere to strict SLA’s in regards to company Access.

Adhered to strict company guidelines in regard HIPAA (PHI/PII) regulations.

Vanguard Protex Global, Oldsmar, FL 6/2014 – 7/2016

Helpdesk Technician

Solely responsible for all helpdesk issues during my first year.

Responsible for purchase and setup of new computers for end users.

Handled updating of custom software for websites, both internal and external. To include Moodle and Joomla that were hosted via hostgator.

Maintained mobile fleet of laptops.

Maintained mobile phones via Airwatch. Both Apple and Android.

Maintained Shoretel phone system.

Primary contact for all vendor software and troubleshooting.

Maintained wireless users and AP’s.

Maintained Starship

Setup and modified Crystal Reports in Ksync

Worked in Active Directory setting up new users, creating and maintaining GPO’s, OU’s using GPMC/RSAT.

Reconfigured print server/drivers and deployed via GPO.

Setup and maintained users and groups in exchange 2010 via EMC.

Archived user’s emails on exchange 2010 via PowerShell scripts and backed up to multiple locations.

Supported Software: Windows Server 2003/SBS, 2008 R2, Ubuntu Server, SQL Server 2005, 2008, MySQL, Phpmyadmin, Git, Active Directory, DNS, DHCP, Sonicwall VPN, McAfee Antivirus(cloud), Shoretel Server, Apache, VMWare, Moodle, Joomla, Microsoft Office 2007 – 2016, Windows 7 and 8, Sage100/MAS, CRM/Portal, Exchange 2010/SBS, Pro/E - Creo Parametric, Windchill, Starship

Reltco Inc. / National Vendor Solutions, Tampa, FL 6/2013 – 4/2014

Network Systems Administrator

Built and maintained the entire infrastructure (forest and child domains) using Windows server 2008 R2 operating systems.

Migrated from Watchguard firewalls to Palo Alto firewall.

Installed and supported Exchange 2010, built and maintained the open fire messaging system utilizing (Linux/open source).

Assisted in creating the National Vendor Solutions website for notaries.

Responsible for purchasing and building servers/computers for all systems and end user support as well as satellite locations in TX and MI.

Solely responsible for all infrastructure and helpdesk issues.

Supported Software: Windows Server 2008 R2, Exchange 2010, SQL-Server 2008, Openfire IM (CentOS), ResWare, Active Directory, DNS, DHCP, Watchguard and Palo Alto firewalls, Vipre Antivirus Business, Microsoft Office 2007, 2010 and 2013, Windows updates.

National Title Network, Oldsmar, FL 12/2010 – 6/2013

Network Administrator

Maintained complete infrastructure and satellite locations for National Title Network as well as other resident title companies (America’s Reverse Title, True Concept Title, National Assurance Title and Lenders Title Solutions.)

Responsible for all helpdesk issues and training of subordinates.

Supported Software: Windows Server 2008 R2 on all servers, Active Directory, DNS, Vipre Antivirus Business, Setup testing environment in VMWare 4.0, Watchguard Firewalls, ResWare (title and escrow applications), Smartermail mail server,

ATSI, Clearwater, FL 04/2007 – 12/2010

Helpdesk Manager

Responsible for day to day operations of servers, email and transcriptionist workflow.

Responsible for supporting and maintained all internal servers.

Setup and migrated all emails to Exchange 2003.

Supported between 125 – 300 Transcriptionists and complete client base.

Utilized Windows Server 2000, 2003 and 2008.

Supported Software: custom software built entirely by owner. Responsible for updating the medical transcriptionists and troubleshooting connectivity issues, patching, and security.

Eastern Ribbon & Roll Corp., Odessa, FL 10/2006 – 4/2007

Network Administrator

Solely responsible for all helpdesk issues and rebuilding of the network infrastructure.

Rebuilt and maintained the majority of servers converting them from Windows 2000 advanced servers to Windows 2003.

Upgraded the Exchange server from 2000 to 2003 and setup Windows Mobile 5/6 Smartphones, supercid/unlocked, for email.

Utilized Nortel BCM phone systems and Blackberry Enterprise server.

Responsible for the installation of Microsoft CRM and the Cisco pix firewall.

Supported Software: Pecas(Vision-ERP)Windows 2003, Windows 2000 advanced server, Windows XP, Windows 2000 Professional, Exchange 2003, Microsoft CRM, SQL 2005, Symantec Antivirus/Ghost, VNC, Backup Exec.

Applied Media Technologies Corp, Clearwater, FL 3/2006 – 9/2006

Network Administrator

Responsible for maintaining a mixed environment of Windows NT4 and Windows 2000 compaq servers upon taking position.

Upgraded gen1 servers as well as operating systems to Windows 2003 R2 on mission critical servers as well as dc's.

Supported operating systems included Windows 2003 R2, 2003 standard, 2000 advanced server, NT4 server, Windows 98, NT4 workstation, Windows 2000 professional and Windows XP Pro.

Supported SQL7.0, SQL 2005, Citrix Presentation server 4.0, Merak(icewarp) email server, Goldmine CRM, Accpac acct software, Norton Antivirus (corp ed), Omnirush, copia faxfacts, and numerous other third party products as well as software developed in-house.

Upgraded network from 2000 active directory to 2003 and also to gigabit status.

Trans Continental Title Co, Clearwater, FL 3/2005 - 3/2006

Network Administrator

Responsible for help desk calls as well as server support.

One of 3 administrators responsible for a Windows 2003 network.

Supported Gators, Rightfax, exchange, Citrix, Norton Antivirus (corp), Numara Patch Manager and other numerous software packages.

Setup paperless pdf conversion system using Adobe Acrobat/Swiftview.

Provided support for Corporate as well as Satellite office end user issues.

Military

Scout – Military Police 1990 – 1999

HHC 1st – 153rd Infantry / 320th Military Police

EDUCATION/CERITIFICATIONS

Techskills, Tampa, FL

Microsoft Certified Professional (2003 server and XP)

St Petersburg College, Clearwater, FL 1997

Law Enforcement Certification

Arkansas Law Enforcement Training Academy 1991

Basic Law Enforcement Certificate

Advanced Defensive Tactics.

REFERENCES

Furnished upon request.

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