Manager Property

CRYSTAL PELTIER

**** ****** *****, *********, ** 21804 C: 410-***-**** ***************@*****.*** Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Property Manager offering 20 years of experience in the business. Expertise in tenant relations, sales, marketing and business transactions. Dedicated Property Manager with in-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Versatile Property Manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively.

Tenant and eviction laws

Certified Resident Apartment Manager (RAM)

Knowledge of NY, VA, MD, NC, SC real estate laws

Exceptional oral and written communication skills

Customer service-focused

Maintenance knowledge

Budgeting

Financial budgeting and reporting

City and county regulations

MRI accounting software

Yardi Software

Onsite Software

Res Man Software

Word

Excel

Property Manager, 01/2011 to Current

Greenbrier Management – Salisbury, MD

Secured an average of 142 rental agreements each month. Completed final move-out walk-throughs for tenants. Introduced and monitored effective lease renewal programs. Carefully screened applicants for tenancy.

Analyzed and evaluated monthly and quarterly financial statements. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Verified that all customer complaints were handled promptly and appropriately. Maximized rental income while minimizing expenses through effective planning and control. Prepared specifications, solicited bids and approved subcontracts for building services. Trained and motivated leasing staff during bi-monthly trainings. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Followed up on delinquent tenants and coordinated collection procedures. Evaluated and recommended changes in rental pricing strategies. Developed, reviewed and submitted property operating and capital budgets. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Manage a community of 144 apartments.

Maintained original leases and renewals for the management office. Delivered emergency 24-hour on-call service.

Developed and executed plan to achieve and maintain 98% or better rate of occupancy. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Property Manager/ Regional Manager, 06/1995 to 11/2010 Great Atlantic Property Management – Norfolk, Va

Introduced and monitored effective lease renewal programs. Carefully screened applicants for tenancy. Credit, Criminal, employment, landlord. Analyzed and evaluated monthly and quarterly financial statements. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Verified that all customer complaints were handled promptly and appropriately. Maximized rental income while minimizing expenses through effective planning and control. Trained and motivated associates really on a daily basis. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Followed up on delinquent tenants and coordinated collection procedures. Evaluated and recommended changes in rental pricing strategies. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Scheduled contractors for maintenance issues.

Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.

Handled disciplinary actions, performance appraisals and terminations. Managed a community of nearly 300 apartment homes. Oversaw 1200. Maintained original leases and renewals for the on site office. Maintained current contract files as prescribed by company contract policies and procedures. Audited files and reported any issues requiring follow-up to program manager. Developed and executed plan to achieve and maintain 98% or better rate of occupancy. Completed final move-out walk-through for tenants. Company trainer for Managers, assistant managers and all leasing personnel. Company auditor.

Very strong on Policies and company Procedures.

All Properties I have managed were 97% to 98% occupied at any given time. Property delinquents were at 1% with a zero goal.

High School Diploma: 1982

North Plainfield High School - North Plainfield, New Jersey EDUCATION

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