Customer Service Representative

Suzy M. Smith

*** ***** ****** #**, **** Beach, CA 90802

562-***-**** (M) ********@*****.*** LinkedIn

Customer Service representative

Receptionist/Secretary

Professional Summary:

**-**** *****d of strong and diverse background in customer service, including six years of effective experience in medical front office administration.

Talent for optimizing business administrative functions encompassing human resources, budgeting, short- and long-range planning, accounting, vendor negotiations, purchasing, inventory management, cost containment, quality control, staff development, departmental streamlining, banking, document preparation, file management, data entry, customer relations, sales, special event coordination, shipping/receiving, safety and security and delivering measurable improvements to bottom-line performance.

Proven ability to build and develop productive teams and streamline processes related to profitability and quality.

Thrive in fast-paced, multifaceted arena with challenges and continual growth.

Areas of Expertise:

Excellent Customer Service Skills

Highly Industrious, Goal Oriented

Outstanding Organizational Skills

Cost Avoidance & Reduction

Team Leadership & Training

Office Administration Expertise

Safety & Security Programs

Superior Work Ethic

Dedication & Integrity

Typing Speed: 55-60 WPM

Experience & Accomplishments

Customer Service Representative 07/2016 – 01/2017

Solvay/Randstad, Santa Fe Springs, CA

Customer Service Representative supporting the daily operations of a leading industrial material supplier. Efficiently open sales orders, provide customers with order acknowledgements and monitor all facets of the order process. Continuously communicate any updates or changes to customers in a timely manner.

Selected Accomplishments:

Delivered exceptional customer service throughout all phases of customer orders and interactions, including communicating any delivery or pricing adjustments and providing formal quotes.

Collaborated cross-functionally with internal customer Sales Account Managers to acquire pricing or technical data for customers while also liaising with Purchasing and Planning departments.

Coordinated and delivered weekly status reports to customer via email/telecons

Customer Service Representative 07/2014 – 10/2015

Meggitt Sensing Systems, Irvine, CA

Customer Account Representative responsible for monitoring given customer accounts for the calibration and repair of aerospace and test & measurement equipment.

Selected Accomplishments:

Delivered flat-rate calibration and repair quotes, RMA (Return Material Authorization) information and service status to customers.

Coordinated with Export Compliance & ITAR departments to legally receive & ship.

Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Customer Service Representative 02/1989 – 03/2014

Precision Aero Technology, Long Beach, CA

Controlled all aspects of heavy customer service operations including, but not limited to, continuous communication with customers relative to aircraft component repair order status via emailed status reports, weekly-scheduled telecoms and daily phone calls.

Selected Accomplishments:

Delivered timely updates and reports to management for budget analysis.

Quoted potential and established customers estimated service costs and assisted the sales department with of potential buyers for aircraft parts.

Quoted actual repair work performed and prepared the specific FAA documentation upon a units completion.

Processed, coordinated and monitored open work orders as they flowed through the shop during the repair process.

Resolved customers' service or billing complaints by adjusting invoices accordingly.

Educational Background

R.A. Millikan High School – Long Beach, CA 1975 – 1977 (graduated)

Long Beach City College – Long Beach, CA 1977 – 1978 (not completed)

Computer Skills

Have been trained and worked professionally with the following business databases:

SAP, JD Edwards, SalesForce

Pentagon Office

AdAM Office

Microsoft Suite, Word, Excel, Outlook, Core WordPerfect, Windows.

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