Desktop Support & Windows Server Administration

NEIL D. TEJEDA

**-** **** ****** *******, NY **103 646-***-**** acy31k@r.postjobfree.com

EXPERIENCE

KRAFT & KENNEDY, INC.

Network Analyst (January 2016 -July 2016)

ConnectWise and LabTech Workflow and Administration console; Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, ConnectWise internal ticketing system and LabTech monitoring consoles and more.

Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more

Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues

Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group

Provide regional local on-site client support, as necessary.

Extensive experience supporting and administering environments with Windows Server 2008/2008R2/2012/2012R2 and Exchange 2007/2010/2013 infrastructure.

Experience with server and network administration, software deployment and MS office. Light document management experience with Imanage and Worldox.

Extensive experience with Windows 7/8/10 desktops; Group Policy and Active Directory administration

VMware 4.1, 5.0, 5.5 and 6.0 virtualization administration. Dell EqualLogic storage administration on EqualLogic PS6000E iSCSI SAN Storage.

Datto Backup Administration and monitoring, troubleshooting backups.

WAFRA INVESTMENT ADVISORY GROUP, INC. (2009 - 2015)

Computer Operations Administrator

Windows Server 2008 & Active Directory administration; User, Computer, and OU management with Group Policy Management Console

VMware ESXi, ESX 4, and vSphere administration and monitoring. VMware Certified VCP on VI3 and vSphere 4.1

DNS, DHCP and TCP/IP administration and monitoring

Exchange 2010 Server Administration using Exchange Management Console. Microsoft Outlook 2003 and 2010 client support

Symantec Backup Exec 11d backups and restores, full and incremental backups of Wafra’s network

Dell PowerEdge 2850 Server maintenance support

Light Bloomberg Terminal support

Senior Desktop and Help Desk support for Wafra’s NY home office

HP Desktop and Laptop hardware support

Phone adds and moves on Wafra’s Nortel Network phone system

VPN and Remote Access Support for Wafra’s home users, ensuring connectivity to internal network and directory services

MS Office XP and 2010 support. Assisted with Wafra’s migration from Office XP and Outlook 2003 to Office 2010 Standard

Symantec’s Endpoint Protection services administration, client monitoring and client software deployment

Blackberry Enterprise Server administration and Blackberry Hand-held configuration and deployment

Inventory and asset control of Wafra’s hardware and software

SOFT INC. - TOYOTA MOTOR NORTH AMERICA, NY (2008 - 2009)

Junior Systems Administrator (Contractor)

Windows 2000/2003 Active Directory administration

Lotus Notes R7 Client end user support & Lotus Domino Server administration

Dell PowerEdge Server installation, maintenance & administration

Desktop and Laptop hardware support for Toyota’s NY staff

IPass VPN Support/Remote Access Support

Laptop/PC setups & image creation

Mac OS X 10.5.2 client support for web site developers

BrightStar Arcserve Backups on the Dell PowerVault 220 system

Acronis True Image Enterprise Server 9.1 for server image backups

Symantec System Center Administration

Help Desk and Desktop Support

Blackberry Client Setup and deployment

ROBERT HALF TECHNOLOGY - ANIMAL MEDICAL CENTER OF NY (2007 - 2008)

Help Desk Supervisor (Contractor)

Managed 4 Desktop Support Technicians and 2 Systems Administrators; handled the assignment of calls and work schedules

Worked with AMCNY’s 3rd party vendors to ensure contract work was completed to specification

Backup administration of AMCNY’s Windows 2000/2003 Active Directory administration and Microsoft Terminal Support

Backup administration of AMCNY’s Lotus Domino Servers and Lotus Notes R6 Client end user support

MS Office XP and Windows XP Professional deployment and support for AMCNY’s end users

NET-A-PORTER.COM (2007 - 2007)

Desktop Systems Administrator (Contractor)

Windows Server 2003 maintenance and administration

Active Directory administration. Added users, groups and OU’s, delegation of permissions to resources

Cisco IP Phone setup/Administration on 7940/7960/7912 models, Network Cable routing and Punch Downs

Microsoft Terminal Server support in conjunction with Citrix Metafame 1.8

HP Compaq t5000 Thin Client deployment and administration

Laptop and PC deployment and support, as well as image creation

MS Office XP Support for Net-A-Porter’s NY HQ end-users

NEIL D. TEJEDA, Page 2

646-***-**** acy31k@r.postjobfree.com

ADVISEN LTD. (2006 - 2007)

Desktop Systems Manager & Administrator (Contractor)

Windows 2000 and XP client support

Managed two junior helpdesk technicians, providing them with guidance and support on firmwide technology as well as guiding them in providing the best customer support to our end user base at Advisen

Blackberry Enterprise Server 4 administration, Blackberry Device deployment and management

Laptop and PC deployment and support, as well as image creation

MS Office 2000 and Office XP Support for Advisen's end-users

VPN and remote access support, connectivity troubleshooting for road and home users

Interfaced with Advisen's Linux Administrators on issues relating to the domain

THE LANGUAGE WORKS, INC. (2005 - 2006)

Junior Systems Administrator (Contractor)

Windows 2000 Active Directory administration, user and computer add and remove. OU Management

File share creation & maintenance, delegation of permissions

Lotus Notes R5 and R6 client administration. Lotus Domino Server administration and monitoring

Dell PowerEdge 2450 Server installation and maintenance

Dell 210 Disk Array operation and monitoring in a RAID 5 configuration for Language Work's Data

Veritas Backups to a Dell PowerVault 120T tape drive

IBM Laptop and PC deployment and support

MS Office XP Support for Language Work's end-users

Macintosh OS9 and OSX installation and support, as well as Adobe Creative Suite and Quark installation and support

Helpdesk and Desktop support

MOODY'S INVESTORS SERVICE (2004 - 2005)

Technical Support Analyst

Desktop Support

Basic Active Directory administration, user and computer add and remove, password resets

Lotus Notes R5 client administration

Helpdesk inbox call monitoring

Support of Moody's custom applications

Laptop and PC repair, re-imaging, deployment and support

MS Office XP Support

Deployment of approved applications with Microsoft SMS Server, i.e., MS Office XP suite

BARNES & NOBLE COLLEGE BOOKSELLERS (2001 - 2004)

Lotus Notes Analyst / Level 3 Help Desk Technician

Lotus Notes R4 & R5 Notes client and database support

Basic Active Directory administration, user and computer add and remove, password resets

Assisted the Senior Lotus Notes Database Administrators and Developers as well as all College branch offices with any Lotus Notes client and/or database replication issues, configuration settings, Notes Ids, and email replication

Helpdesk inbox call monitoring and desktop support

Support of the Windows 2000 Active Directory migration from Novell Netware based network

UNITED NATIONS HEADQUARTERS (1998 - 2001)

PC Helpdesk Technician

Helped implement and maintain internal help desk at UNHQ NY

Supported a 7,000+ user base while acting as a relay point for the Geneva HQ Server teams

Fielded calls on McAfee and Peregrine Service Center 3, and responded to all incoming help desk email

Lotus Notes R4 & R5 client support, deployment, and troubleshooting. User registration and Notes ID recertification

Banyan Vines network client version 8 basic login troubleshooting and Pistolstar Password sync issue troubleshooting

IE4 and Netscape Navigator 4 Internet browser support and configuration

Dell Optiplex PC hardware and software troubleshooting

Windows 95, 98 and NT 4 OS installation, troubleshooting and support

NEIL D. TEJEDA, Page 3

646-***-**** acy31k@r.postjobfree.com

INFORMATION TECHNOLOGY EDUCATION & CERTIFICATIONS

Completed the MCSA Server Administration 2012 Certification course at the Technical Institute of America

NYU SCPS - Windows Server 2008 Administration - May 2011

MCP Windows Server 2008 Administrator

VMware Certified Professional Training and Certification - May 2009

VCP on Virtual Infrastructure 3 and vSphere 4

Learning Tree International - Aug.13 – 17, 2001

Lotus Notes Domino R5 Administration Certification Preparatory Course

Lotus Domino R5 Administration Certificate

Microsoft Windows NT 4 Training - Dec.1999 – Jan. 2000

MCP Windows NT 4 Server

Broward Community College – coursework towards a degree in Microcomputer Engineering – 1995

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