Sales Customer Service

Argustus Dixon C: 323-***-****

*** **** ***** ***** *: 323-***-****

Los Angeles, CA 90044

Summary of Qualifications

Highly personable Customer Service/Sales Team Leader Professional with over fifteen years of experience in Inside/Outside Sales, Team Mentoring and Team Coach. I have a talent for identifying customers’ needs by establishing a relationship, actively listening and probing. After careful assessment, I can formulate and recommend the appropriate solution to maximize customer satisfaction.

Expertise in resolving escalated customer service issues as well as team motivating. I have secured numerous company achievement awards for delivering exceptional sales and customers service levels above and beyond the call of duty.

Proficient with Microsoft Office System including (Microsoft Word, Excel, Power Points, Access, and Outlook. I am a very dependable, outgoing, self-motivated individual who thrives off of challenging and rewarding things in life. I build great rapport with people both individually and on team levels.

I have a keen ability to motivate others and bring the best out of them even when they cannot see it in themselves.

Professional Experience

2014-Present - Time Warner Cable

Inbound Sales Agent

As an Inbound Sales Agent, my duties include fielding incoming calls from existing and potential new customer. My primary objective is to sell all Lines of Business to new customers and missing Lines of Business to existing customers by utilizing the E3 process. The E3 process is a strategic way to engaging and create a two-way communication to position Time Warner Cable Lines of Business in an efficient manner that opens up customer’s minds of need and value in our products. Since my tenure at Time Warner Cable, I've played a pivotal role in assisting the company in reaching all of its monthly and quarterly sales goals by being in the top 5 percentile in both Sales and Customer Satisfaction metrics amongst my peers.

2007 - 2013- Discus Dental a Philips Company

Inside Sale Territory Manager-Team Lead

As a Territory Manager/Team Lead, my daily functions includes, mentoring and coaching my team, ensuring that monthly and quarterly sales goals set forth by upper management and marketing are met and exceeded. When needed, use corrective action measures to assure that my team adheres to and are in line with company policy, as to not to disrupt the daily flow of the sales operation. I serviced escalated inbound calls in the North America region from current and prospect clients with personal concerns and complaints to resolve the matter with the customer ending the call feeling like they are appreciated. I also attended National Trade Shows and Dental Conventions on an ongoing yearly basis.

I worked closely with the marketing team to create sales contests and spiffs that drove sales and pushed the envelope.

Along with the Regional Sales Manager, I played a key role in the introduction of the “New Business Commission” theme. Since its creation, it has fostered a well-rounded and profitable relationship between both Inside and Outside Sales Representatives alike.

2000- 2007 Wells Fargo Bank El Monte, CA

Inbound Sale Specialist/Sales Champ Mentor Member of the Sales Champ Mentor Leadership Team

Assisted training in new hire classes Fielded overflow calls from inbound sales queue as well as handled escalated calls

Quality Assured calls to make confident that state and federal guidelines were adhered to as well as to identify potential coaching opportunities that were missed by bankers during sales calls.

Met with upper management weekly to report any new ideas on how to increase sales revenue as well as maintain low call center service levels and then presented that information to the rest of the sales team.

Was instrumental in introducing the mandated Sales Road Map into the “Every Call” sales flow, as a result of its success there was a 6-13% YOY increase over a three-year period.

Coordinated strategic weekly/monthly inter-office contests and spiffs to keep sales team fully engaged every day on “Every Call.” Such contest and spiffs promoted and drove the particular sales behavior desired by upper management and marketing, in a twelve-quarter span we met and exceeded our sales goals at a rate of 92%. I also managed a pipeline over $1M U.S dollars

1996-2000 Cingular Wireless Anaheim Hills, Ca

Outside Business Sales Professional

Sought out new wireless subscribers in the Pacific Coast Region Visited existing customers establishments to follow up on services they already had and

attempted to cross-sell new products and services offered by Cingular Wireless

Responsible for meeting and exceeding quarterly goals

Maintained and managed accounts through Cingular’s main frame and assisted in the billing process. Retained customers by being dependable accurate and delivering when promised

Education

Ashford University, San Diego, CA

Studying for MBA

Grambling State University, Grambling, LA

Bachelor Degree - Sociology

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