Administrative Assistant Customer Service
Resume:
Jennifer MacDonald
*********************@*****.***
https://www.linkedin.com/in/Jen-MacDonald-49353051
Professional Qualifications:
Microsoft: Excel, Outlook, PowerPoint, SharePoint, and Word
Results-driven with extensive experience collaborating within project teams across business units
Able to complete tasks on time and within budget
Cross-functional team leader efficient in planning and monitoring deliverables and metrics
Strong analytical, problem solving and communication skills
Consistently recognized for exceptional customer service and quality
Professional Employment:
The CM Group, Hingham MA August 2015- Present
A boutique agency that provides superior medical meeting and marketing solutions for health care clients.
Executive Assistant
Client relations
Coordinate meetings and provide collateral to clients in varying departments
Manage new hire process
Support executive management support
Arrange and manage travel
Supervise multi-department calendars
Corinthian Events, Boston MA May 2015- December 2015
A total event planning company focusing on special events and destination management.
Event Coordinator
Greet guests as they arrive at events
Construct creative materials for meetings and functions
Provide onsite support staff to answer attendees questions and concerns
Assist flawlessly with the operation of 2300 training courses for doctors, nurses, and administration
State Street Corporation, Boston MA May 2001- March 2014
American worldwide financial service holding company. The second oldest financial institution in the U.S.
Program Coordinator, Global Human Resources
Contributed (lead) to the initial Management Development Program (MDP) and implementation for senior vice president, vice president, and middle managers
Designed a SharePoint workspace for the participants to easily access MDP material.
Managed detailed project plan and associated documents to ensure consistent global execution.
Worked extensively with production and development teams in delivering end-to-end class room and virtual management training
Continued to seek opportunities for process effectiveness and efficiency improvements while assessing the changing needs of the business with the management team
Executive Administrative Assistant, Global Human Resources
Provided administrative support for the executive vice president.
Supported daily and project driven work flow management of deliverables, information, and people
Administered executive correspondence to direct reports for critical updates on communications
Coordinated recruiting and talent acquisitions
Prepared offer letters and hiring documents to internal management team members and recruiters
Organized and coordinated summer intern program including curriculum design, training, placement and mentoring
Established and maintained highly confidential human resource information and files
Administrative Assistant, Finance Change Management
Delivered general administrative support to the management team and other staff
Mentored and trained new employees
Scheduled managers’ meetings
Confirmed travel arrangements as required
Provided space allocation and tracking for each manager
Acted as point of contact for human resource policies and questions
Guided managers through the hiring process of both employees and consultants while supplying necessary paperwork and forms
Assisted managers in coordinating, developing and executing special projects, activities and celebrations
Auditor, Client Services
Performed audits to ensure accurate financial statements
Collaborated with other departments to organize and prioritize tasks to meet deadlines
Monitored activities and resolved any fail transactions
Performed routine assessments and verified justifications for account adjustments or unusual activities
Trained and audited junior staff members
Portfolio Accountant, Client Services
Maintained accounts for clients to ensure accurate monthly financial statements
Sustained precise client records by processing activities and reconciliations for monthly reports
EDUCATION:
Bridgewater State University – Bachelor of Management Science, May 2001
Concentration: Human Resources
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