Customer Service Management

LiwenCao

** ***** ***.,***** **** Toronto OntarioM2H 1K8

Home: 647-***-****- Cell: 647-***-****- ****.********@*****.***

Career Objective

Motivated and hard-working business management graduate with proven organizational and inter-personal skills

seeking to apply my abilities and build expertise in a leading organization in the financial industry.

Summary of Skills

Proven strong learning and analytical skills in various course and project work

Experience in using financial software such as Factset, Bloomberg,etc.

Working experience in Customer Service, Marketing,Sales, & Promotions Assistant

Ability to perform web/internet information search, organization and processing, word processing, spread sheet creation

Knowledge in portfolio management, equity and fixed income, derivative markets and technical and fundamental financial analysis

Good understanding of basics in finance,insurance & securities investment, accounting, marketing, HR,and project management

PC literate with advanced knowledge of computer software e.g. Word, Excel, Power Point, Access, Photoshop

A good team player with strong inter-personal communication skills, patience and positive attitude

Fluent in English and Mandarin Chinese

Valid ‘G” driver’s license

Accomplishments

Accomplished Canadian Securities Course(CSC)

Achieved good standing in major courses A- in derivatives, A+ in intermediate finance, A- in principal of finance

and B in Investment and risk management, and A+ in quantitative methods in Economics.

Work Experience

Respon International Group Scarborough, Toronto, Canada April.1st 2016 to July.8th,2016

Marketing Specialist

- Marketed Tugo and Travelance Travel Insurance using different microsoft tools.Communication with clients.Organized

and conducted marketing events.

Overseas Study Organization Nanjing,Jiangsu, China June 2013 to August 2013

Data Researcher

- Gathered North American University and College graduate study program information, processed and organized the

information using Microsoft Excel.

Education and Training

University of Toronto Toronto,Ontario, Canada Sept 2011 to Jan 2016

BBA Bachelor of Business Administration major in: Management and Finance

Grand Canadian Academy Nanjing,Jiangsu, China Sept 2008 to June 2011

High School Diploma: Dogwood

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