Executive administrative assistant

Professional Summary

Energetic Executive Sales and Executive Administrative Assistant Professional with a proven record in Sales, equally achieved in administrative functions. I possess the ability to identify opportunities using a consultative proactive approach. I have unsurpassed skills in customer service that lead to referral relationships. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. I’m accomplished in working in a fast-paced environment and being resourceful. I have the highest level of producing quality work accurately and on time.

Professional Skills

* Proficient in MS Office Suite and Outlook * Gmail and associated Applications

* PeopleSoft * Concur Reporting System

* CRM Software i.e. Salesforce, Care 360, etc . * Training Experience: SharePoint, Rightfax, OnBase, ScanPath, PageScope, PDF Pro, SAP

Experience

Konica Minolta June 2013 – May 2016

Healthcare Specialist Account Executive

Assess workflow processes from a consultant standpoint. Identify opportunity for efficiencies to offer improvements in productivity. Present prospective clients with case studies and a current state of operations versus a future state implementing suggestions offered.

Prospect new customers and partner with existing ones for organic growth.

Cold Calls and in-person prospecting for potential and established clients.

Outbound calling to potential and established clients on a daily basis to set face-to-face appointments.

Offer outstanding customer service through regular follow-up. Provide quarterly client partnership reviews to promote solutions and earn client trust and loyalty.

Establish and strengthen relationships with decision makers for current and potential clients.

Learn and demonstrate the benefits of all KMBS products, services and solutions for clients.

Design and present solutions that will help customer’s business.

SpectraCell Laboratory August 2012 – December 2012

Internal Sales Supervisor

Supervise all inside sales staff and activities.

Supervise leads generated by marketing activities including distribution to sales staff and follow-up to identify closed business and ROI.

Achieve monthly sales goals within budgetary guidelines established by the company.

Monitor customer calls to assure high quality and productivity and assure appropriate employee demeanor, technical accuracy, and conformity to company policies.

Maintain process to address customer issues and complaints and interact with customers to resolve escalated customer complaints.

Maintain daily and weekly reporting and key performance measurement metrics to keep management informed.

Demonstrate superior program and company knowledge.

Development of in-house promotional materials, specifically designed to promote phone sales.

Quest Diagnostics Incorporated March 2001 – May 2012

Internal Account Executive June 2006 – May 2012

nResponsible for the following Territories - Southeast / Southwest / I -10 East Corridor – Manage, maintain, and promote relationships with physicians and specialists accounts.

nPrimary focus and responsibility in account lead generation. In addition, up-sell and Total Attainment of Laboratory Diagnostics Services to Physician Accounts within assigned territory.

nCreate and execute marketing strategies to target net new and existing business for growth.

nCollaborative relationships with vendors and manufacturers on clinical products to increase testing utilization.

nManage assigned accounts by handling account inquiries to minimize account attrition and negative volume variance.

nEducate customers on all new products and services offered by Quest Diagnostics through Telemarketing.

nAnalyze targeted accounts and develop recommendations related to growing my business. Information collection, marketing and corporate initiatives.

nImplement Value Centric Selling System on all sales calls. Engage the client and promote the company message.

nAssist field sales staff in increasing revenue by prospecting new business opportunities and evaluating potential growth of existing clients.

nIncrease the profitability of existing accounts by: analyzing utilization/profitability; develop action plans and communication requirements; implement approved plans.

Executive Administrative Assistant March 2001- June 2006

nDirect support to the Gulf Coast Regional Managing Director. Secondary support as needed, to the Regional Finance Director, Regional Medical Director and Regional Sales Director as needed. Always maintaining confidentiality of matters sensitive in nature, using good judgment and discretion as needed.

nEstablish and maintain excellent working relationships with every level in the organization. Employee communication varied from frontline employees to C-Level leadership.

nDevelop and compile presentations for related on-site and off-site meetings.

nAssist Quality Assurance (QA) with Client letter mail outs, provide support before, during and after Third Party Audits.

nAssist Compliance Officer in facilitating Annual Compliance training for Compliance as needed and enter Annual Employee Safety training in PeopleSoft for EHS as needed.

nPlan and coordinate event planning, booking venues and menu selections, for Sales executives and high profile clients, Recognition Committee luncheons and off-site meetings maintaining budget indexes.

nManage and process expense reports / credit card expenses performed in Concur Reporting System and ensuring timely payments of expense reimbursements.

nExperienced with Specimen Processing Data Entry; Patient confidentiality and accuracy in data and test codes entry.

nCoordinate extensive travel arrangements using internal and outside agents, including airline, auto rental and hotel accommodations.

nGeneral administrative duties include copying, faxing, scanning, sorting and distributing incoming/outgoing mail and electronic and hard copy filing. Proficient in calendar scheduling and internet research. Answer/screen inbound calls.

nManage / Maintain conference room facilities; maintain audio/visual equipment and supplies, i.e. projector, flipcharts and other meeting material.

nAssist in the On-boarding process for New Employee Orientation Program (NEOP)

nSchedule and coordinate meetings, town halls and conference calls, utilizing video conferencing or WebEx as needed. Prepare meeting agendas and presentations, type correspondence emails/memos and record minutes.

nOrder / maintain office supply inventory for multiple departments and keep office machines in working order.

Suburban Cadillac December 1999 – February 2000

Business Manager

nResponsible for data collection, interviews and analysis for the preparation and submitting of credit applications for the most profitable dealership, one of the largest organizations in the Detroit Metropolitan Area.

nRenegotiation of conditioned loans to receive the approval required in order to maximize finance profits, which also included opportunities, at time of closing, to offer insurance warranties, and other service or product the organization had to offer.

Responsible for the billing and closing of both leases and retail contracts in a high volume dealership, which required constant time management. My position also included exposure and knowledge of month-end reports and financial analysis for the department, to budget and forecast any charge backs that might occur.

Education

Charles H. Milby High School May 1991

University of Phoenix

BS/BM August 2002 – December 2005

DeVry University

BS,Business Management July 2010 – March 2012

Accomplishments

nAwarded the Lone Star Award Konica Minolta FY 2014 110%

nRanked in the top 10 Lead Generation Internal Account Representatives National/Regional Level 2010 - 2011

n100/100 Club Awards for Growth and Total Attainment 2009 -2011 Q4 (Most Recent)

nSix Sigma Trained – Green Belt Certificate of Completion

nDiversity Committee Chaired

nPeer Review Panel Trained – Certified

Organizations

nAmerican Association of Inside Sales Professionals

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