Ronald Francis

*** – *** Mount Pleasant Road Toronto Ontario M4S 2L9

416-***-****/ Cell 416-***-**** acy2qd@r.postjobfree.com

Supply Chain Professional

Reliable and results oriented professional offering an extensive background in production, processing, administration and customer and personal care – both internal and external, interacting favorably with individuals at all levels

Summary of Qualifications

10 years of experience in supply chain field

Proven analytical and problem solving ability

Strong organizational and time management skills while maintaining priorities

Mindset geared towards systems, processes and improvements

Strong attention to detail

Strong interpersonal and communication skills

A collaborative team player with a keen desire to learn and contribute to team success

Technical Proficiency

15 Years Experience in SAP, MS Office: Word, Excel, and PowerPoint

Remedy, Legacy and Fiber Equipment

Professional Experience

Supply Chain Support Team 2007-2016

Bell Canada, Toronto

Conferred with supply chain planners to forecast demand or create supply plans that ensured availability of materials or products consistently meeting critical time lines

Developed procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance

Monitored forecasts and quotas to identify changes or to determine their effect on supply chain activities and conferred with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost

Defined performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality

Analyzed inventories to determine how to increase inventory turns, reduce waste, or optimize customer service

Maintained databases of logistics information and prepared reports on logistics performance measures

Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation

Provided ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes

Ronald Francis

416-***-****/ Cell 416-***-**** acy2qd@r.postjobfree.com

Professional Experience continued

Transport Services Team 2002-2007

Bell Canada, Toronto

Planned and installed Central Office Transport Equipment, maintaining critical requirement dates while interfacing with various internal and external department and customers to ensure timely and accurate implementations

Negotiated time frames during rush projects to enable meeting proper time line and coordinate fast track jobs not forecasted as regular growth in order to meet deadlines

DIRECT MARKETING SERVICES Team 1998-2002

Bell Canada, Toronto

Managed High Value Customers, problem solved complex Customer service issues,

re-negotiated and won back Customers in a conscientious manner, Won recognition

and awards for solving Irate Customer service issues, and maintained a firm customer base

Negotiated time frames during rush projects to enable meeting Customers needs and services coordinated and fast tracked problems to assure Customer satisfaction

Professional Development

Education

CAD program Certificate 1994

School of Architecture University of Toronto

Diploma in Landscape Architecture 1990

Ministry of Housing and Construction, Sri Lanka

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