Customer Service Manager

Professional Summary

Accustomed to accounting, business rules and office management.

•Effective verbal, written and communication skills.

•Collaborated with professionals to work as a team.

Employment

CASHIER MANAGER, AL SATYA SAI, ISHA SPIRITS ( JULY 2014-AUG2016)

•Managed financial operation, trained employees, prepare roster, Inventory pricing and customer service.

ACCOUNT PAYABLE, AL H.C. BLAKE ( SEP2015-DEC2015)

Cash and credit handling, QuickBooks entry, bank reconciliation and payroll.

STORE MANAGER, AL MAA BHAWANI INC ( FEB 2013-JAN 2014)

•Conducted business decision for contracts, cost accounting, reporting, auditing and customer service.

•Increased yearly sales by 15%, overhead reduced and profits generated.

GRADUATE ASSISTANT, AL UNIVERSITY OF NORTH ALABAMA (JAN2009 – DEC2010)

•Troubleshoot lab issues, resolve tickets, taught sequel database classes to undergraduate.

FINANCE/ADMN ASSISTANT (NPL) GURKHA HOSPITAL (JAN2006 – FEB 2008)

•Performed bookkeeping, auditing, inventory, a/c receivable, a/c payables, financial reporting and payroll.

Education

•MBA (CIS)2010. University of North Alabama, Florence, AL.(3.27)GPA

•BBS (AC)2006. Nepal Commerce Campus, Kathmandu, Nepal.(3.0)GPA

Training

•Software Quality Tester, Java beginner, HR training, QuickBooks.

Technical skills

•Database programming: ORACLE SQL, PL/SQL, Microsoft Access

•Programming languages: Visual basic, Java

•Software Tools: Microsoft office, Quality Centre, QTP, QuickBooks.

Personal Achievements

•Awarded first prize in University Chess Competition.

•Volunteered in Huntsville Madison Public library to review course material of the computer classes offered at the Center.

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