Project Management

CLAUD DURING, PMP, MIS

Houston/Katy TX ***** • 281-***-**** • E-Mail: claud.during@gmail

Linkedin.com/in/claud-during

IT PROJECT MANAGER

Excel in liaising between business and technical areas to achieve on-time, on budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables

PROFESSIONAL PROFILE

Results-driven project-management professional with MIS-level education, project-management certification, and proven track record in increasing productivity, quality, and customer satisfaction.

Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.

Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.

Possess and maintain an active Security Clearance.

AREAS OF EXPERTISE

Project methodologies:

oProject initiation o Project planning o Project execution o Project control

oProject closing

Project tracking/reporting

Project communications

Achievable development plans and schedules

Business assessment

Scope/requirements definition

Analysis of business problems/needs

PROFESSIONAL EXPERIENCE

Full lifecycle development

Quality-assurance strategy/process

Internal and external client/customer service and support

Business process reengineering

Process change/improvement

Needs analysis

Tactical/strategic planning

Quality risk

Critical thinking

Performance management

Change management

Technology integration

Conflict management

Problem solving

Decision making

Negotiation, persuasion and Communication

Cross-functional team building and leadership

Coaching/mentoring

BAESYSTEMS, Austin TX 2006-2016

IT Service Manager/Systems Administrator II

Introduced solutions that accelerated the bidding process on manufacturing projects by 25%, shortened the sales cycle by 30%, increased cash collections by 15% and saved $ 0.8M annually

Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared drove impressive improvements across the business as a result of IT implementations. Equipped BAESYSTEMS with detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

Selected to spearhead cross-functional, multi-level team focused on improving company-wide internal communication, resulting in executive leadership implementing team’s recommendations.

Deploy project-management skills to bring projects in under budget, on time, and with superior quality.

Attained customer recognition for superior project-management talents.

Played key role as project leader in successfully closing significant account sale over No. 1 competitor.

Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

NCR-First Line Solutions, Austin TX 2002 - 2006

Support/Business Analyst,

Primarily oversaw project completions for various key accounts that increased the expenditures these customers made – ranging from $120K to $500K; improved key accounts’ perceptions of company.

Implemented project-management methodologies to manage projects through to completion.

Consistently enhanced billable time and issue acquisition/handling/resolution; compared to other analysts, handled 28 % more issues; resolved 40% more issues; and billed 15% more time.

Utilized full-lifecycle development methodologies to manage software integration project that achieved results in reduced allocated time and under budget.

Converted customer from non-paying and highly dissatisfied to fee-paying, vocal company promoter by resolving issues through leading high-profile project; commended by customer for outstanding achievement.

Achieved high degree of customer satisfaction by connecting with customers; helped customers attain achievable development plans, schedules, and project outcomes, ensuring success with difficult IT projects.

Recognized as key project contributor whose participation enabled 15% faster delivery to market of strategic software product.

Reliant Energy, Houston TX 2002

Project/Application Integration Support

Deployed new and improved Microsoft Windows company images

Provided hardware/software installation Support

Served as a reliable backup for all POS devices on the network

Provided printer support for all site devices.

Provided disaster recovery solution for Symantec’s VERITAS Back-UP Exec 10

Used McAfee Virus Solution to provide Anti-Virus Protection on Windows XP workstations

Maintained an 85% Incident closure rate.

Provide 90% Accuracy with Asset Management in Remedy.

Maintained Inventory of Equipment Onsite

Provided reliable Windows Exchange Support.

Maintained Image Management

Provided Network and Desktop Support to 500+ users

Active Directory Maintenance and Troubleshooting

EDUCATION/CERTIFICATIONS

Master of Information Systems (MIS), University of Phoenix

Project Management Professional (PMP) – Project Management Institute

Certified Scrum Master (CSM)

CompTIA Cloud+

CompTIA Mobility+

Dell Certified Systems Expert (DCSE)

ITIL

PROFESSIONAL AFFILIATIONS

Member, Project Management Institute

Member, Project Management Institute – Houston

Toastmaster International

CompTIA

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