Project Management

NOWTOMDEO DEODAT, PMP (Candidate)

Markham, Ontario ********@*****.***

647-***-**** – Cell Phone

PROFILE

An energetic, self-motivated and team driven Professional with strong Business Analysis and Project Management knowledge with a proven ability to deliver solutions. Liaised between 9 Call Centers(3,500 Employees),12 (850 Employees) Travel Sales Offices, Operations and systems areas for problem resolution and proactive process improvements including end-to end product implementations/enhancements resulting in improved time to delivery and system.

Financial Analysis, Budgeting & Forecasting Flexible Decision Making

Requirements Gathering Process Improvements

Performance Measurements & Project Implementation Proficient Communicator

TECHNICAL SKILLS

Saturn, Sabre Red, Foundation, Able, AESP, Active Directory Services (ADS), Encore, Windows XP, Windows 2000 & 7 Professional, Proxy Master\Host, Lotus Notes, Avaya IP Soft phone, Lucent Center view, Rova, SCCM, CAMS, Dameware, PGP encryption Admin, Remedy, Service Now, ITSC, Bridger Insight, Lotus Notes, VPN Client, Microsoft Office Suite, Internet Explorer and Microsoft Project. Microsoft Excel, Word, Access, Outlook.

Novell (NetWare 5.0) and NT 4.0 Workstations, Server and TCP/IP

Mercury Quality Center (GTI) and American Express Method/1 Methodology

Simply Accounting, Navision Financials, Accpac Plus, SAP, GEAC Financials (M & D), SIFT and Efw Reporting tool

Mainframe O/S and Applications - MVS, JCL, JES, CICS, TSO, CA7 and ISPF

Mid- Range O/S - AS400, VMS/VAX, Maestro & TNG

PROFESSIONAL EXPERIENCE

Hewlett Packard Inc. Markham, Ontario May’2008 - Dec’2016

Junior Project Manager/Coordinator – ITO Service Delivery

Managed customer’s suite of Applications in Travel Business unit at American Express, participated in multiple implementations through entire project’s life cycle. Worked closely with stakeholders ensuring Applications are working as designed, recommend corrective/preventive action if needed or determine root cause analysis to resolve issue.

Managed and monitored change control process, testing, documentation, training and project delivery within schedule and budget for Travel Point of Sale (POS) tools/apps used by approximately 4,500 travel agents across North America, ensuring agents were using current market updates when making travel reservations.

Managed the technical enhancements release documentation by communicating with stakeholders, ensuring changes were monitored and controlled and would not impact other Applications on the Network.

Managed and Supported implementation process. Exceeded client’s expectations and gained full client trust, implemented an automated process (ASP) for the Saturn Application, this enabled customer taking 40% less time to complete without errors.

Coordinated, Planned and communicated with technical teams on training documentation for new hire classes, including the creation of all networks, email and proprietary application accounts, ensuring tasks are completed on time and within Budget, followed Document Management/Controls and filing protocols.

Coordinated with software vendors and Development teams aiding in testing and troubleshooting of development issues with the applications before production release, this eliminates issues in production environment.

Managed Service Desk Operations to include coaching, personal development, training and maintained consistent communication with stakeholders to ensure SLA’s were not affected. Consistently met or exceeded targets by 25%

Managed and provided guidance, assistance, coordination and follow-up on client issues, resolve complex problems or malfunctions on all systems application, both hardware and software using Incident Management Processes and Tools.

Communicated with stakeholders on progress reporting, meeting agendas/minutes including action item tracking and status reporting.

American Express, Toronto, Canada Aug’2005 - May’2008

Business Analyst

Participated in requirements gathering initiative to ensure that user ID’s are effectively maintained through the manage ID’s creation and deletion process. This involves using various Tools and Technique to determine if a user ID should be deleted, moved to inactive status or remain Active in the System.

Performed SOX compliance scheduling and requirements gathering with respect to user ID’s, made recommendation to management the remediation processes and worked with process owners to have controls in place.

Participated in UAT testing, error issue logs for deficiency in E1, E2 & E3 environment, process to ensure if IDs were required in system

Performed Ad hoc analysis and reporting for weekly status meetings with Stakeholders, ensuring project were on schedule and within Budget.

Worked with complex data in Excel, generated project scheduling and reporting for project reporting and tracking.

EDS Canada Inc. An HP Company - Toronto, Ontario Feb’2001- June’2005

Financial Analyst

Managed the financials of approx. $10.5M Revenue for the consulting Portfolio Line of Business Operations, using financial and reporting Applications. Coordinated with Senior Management regularly, ensuring Projects deliverables were completed on schedule and within Budget.

Provided financial reporting and trend analysis to Senior Executives as it relates to operational activities. This initiative resulted in a 70% improvement in forecasting Revenue & Expenditure to support business decisions.

Investigated accounts receivable, corrected billing errors, researched customer issues and collected overdue accounts resulting in 60% reduction of past due amounts owing.

Adjusted financial forecasting tool (SIFT) on a monthly basis, ensuring revenue and expenditure accounts were posted to the correct lines of business GL Accounts. This would ensure financials were accurate for Project accounting reporting.

EDUCATION/PROFESSIONAL DEVELOPMENT

Option Train Inc - Toronto, Ontario - Certificate in Project Management- Oct’ 2016

HP University (Skill Soft) – PMI Certification Courses - 2015-2016 Controlling and Closing a Project, Monitoring and Controlling Project Scope, Defining and Sequencing Project Activities, Estimating Activity Resources and Durations, Developing and Controlling the Project schedule, Planning & Controlling Project Costs, Plan Quality Management, Plan & Manage Project Human Resources, Plan and Manage Project Communications, Project Requirements & Defining scope, Direct, Monitor and Control Project Work, Integrated Initiation & Planning, Project Management Process Groups, Managing Projects within Organizations - ITIL V3 Foundation Courses.

Oaklands University - Bachelor of Arts in Accounting (BA); 3.53 GPA - May’ 1996

Life Management Institute – Diploma in Health & Life Insurance (LOMA) - Aug’ 1988

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