Customer Service Human Resources

Michelle F. Bell, PHR

Lees Summit, MO ● Cell: 314-***-**** ● E-mail: ********.*.****@*****.***

TARGET: Human Resources Management

Offering experienced manager with background in recruitment, screening, hiring, onboarding, training, performance management, payroll, scheduling, and employee relations. Certified by HRCI for Professional in Human resources, developed training for all levels of employees, contributed on organizational panels, and created employee handbook.

CAREER HIGHLIGHTS:

Enterprise Fleet Management St. Louis, MO

Vehicle Administrative Coordinator July 2016-March 2017

● Managed all administration duties remotely for a Sales Group in Pittsburgh, PA.

● Exceeded all metrics based goals, received highest score possible on review

● Conducted training with sales team as well as support staff at corporate

● Received three accolades in my first six month for teamwork

Oklahoma City Zoological Park Oklahoma City, OK

Manager April 2013- June 2016

● Standardized and streamlined the recruitment, hiring, and the training of over 200 seasonal workforce

● Launched new SOP/Training/In-service programs that improved operations and customer service

● Formalized employee relations and personnel issues to model best practices

● Developed goals and initiatives with executive team to meet zoo-wide objectives

● Executed all Visitor Services’ operations, including merchandise, rides, attractions, vending, admissions,

● Boosted net income for retail establishments by a consistent 12% annually

● Created a new employee handbook

● Instituted new all-inclusive pricing strategies that increased ride/attraction revenue by 20%.

● Tightened inventory on hand amounts by 25% while still meeting supply needs

Dallas County Area YMCA Buffalo, Missouri

Program Director Dec. 2010- April 2012

● Transformed programs from insolvent to sustainable and beneficial to branch health

● Brainstormed, outlined, and prioritized branch’s needs with the executive director

● Built thriving programs within parameters of a 21st CCLC grant and excelled during annual evaluations

● Oversaw payroll, hiring, coaching, termination, training and development of over 25 staff

● Quadrupled enrollment in two programs, surpassed every goal set by grant committee

Buffalo Reflex/CPI Buffalo, Missouri

Editorial Staff Sept. 2008- Dec. 2010

● Wrote articles for local newspaper; both human-interest and hard news

● Met deadlines on a weekly, semi-monthly and monthly basis

● Coordinated the Newspapers in Education program for three counties

SPECIAL SKILLS:

● Familiar with federal Human Resource laws and policies and procedures

● Proficient using Microsoft Office, CCC, Quark, NCR, AutoData, Kronos, and SalesForce

● Possess basic knowledge of grants: writing, implementing, and completion

ACHIEVEMENTS AND CERTIFICATIONS

●Employee Excellence Award ●Employee of the Year ●Disney Institute Grad ●PHR ●ToastMasters

EDUCATION:

Drury University Springfield, Missouri

Masters of Business Administration August 2008

Murray State University Murray, Kentucky

Bachelor of Science in Agriculture May 2007

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