Project Manager

VIVEK IYER PMP, ITIL V*

Contact no. : 647-***-****

Email : ***********@*****.***

Address : ** *** ****** ***, **** 2410, Toronto, ON M4Y 2J4 LinkedIn : https://in.linkedin.com/in/vivek-iyer-82384513 PROFESSIONAL SUMMARY

IT Service delivery manager with 14+ years of progressive Operations, Project Management expertise, with key emphasis on multifaceted projects ranging from Banking, Insurance, Financial services, Risk Management, Mobile Publishing, e- Learning, e-Publishing Services, and Printing Solutions. Ably recognized in handling activities related to Onshore / Offshore model and in Matrix environment

FUNCTIONAL EXPOSURE

Project Management

Process / Account Management

Waterfall / Agile Methodology

Resource Planning / Budgeting

Training / Coaching

Change Management / Compliance

Client Relationship

People / Performance Management

Vendor Management

ITIL / ITSM Methodology

RFI, RFQ, RFP processes

Quality Management

EMPLOYMENT HIGHLIGHTS

SR. MANAGER BANK OF AMERICA CONTINUUM SOLUTIONS LTD. - INDIA APR 2010 - JUL 2016

Streamlined and detailed workflow to increase process continuous improvement through LEAN Ideas for banking and financial projects. Total cost reduction savings amounted to $160k

Interacted with Client Service Line of Business for insights into the process and business strategies

Mapped client's requirements and coordinated in developing Statement of Work / Proposal, ensured technical and functional specification are aligned, established Service Level Agreements (SLA) / Metrics

Followed end-to-end Project lifecycle along with accountability of the program, key stakeholder in managing escalations, conflict resolutions, root cause analysis, status reports, communication coordination

Detailed Customer Requirements, establishing procedures to implement and execute the project against defined scope and budget using Bank’s policies and procedures

Conducted regular Change update / Business Presentation on key project deliverables. Complete Client Engagement, working as per their expectations, also managing internal customers and IT teams

Community Service: Worked as a volunteer for the development of underprivileged children, raised and managed funds around $2 million dollars for charity group within Bank of America

Used MS Project, Visio, ARIBA, Workday, Concur, MS office Suite, ARIS, Mainframes, SharePoint Key projects delivered:

Global Risk & Operations Technology - Enterprise Quality Control Project Jan 2013 - Jul 2016

Project on Control Testing for Retail Banking to test the effectiveness of the banking procedures and to Investigate or detect any material misstatements

Managed and supervised 60+ testers reporting in two locations Global Technology & Operation - QBE insurance and BofA loan mod. Project Apr 2010 - Jan 2013

Project was on Make modification of the loan based on the response to the borrower, by reduction of interest rate or extension of the length of the term

Managed and supervised 80+ team size in 3 locations Vivek Iyer Contact no. 647-***-****

DELIVERY MANAGER HURIX SYSTEM PVT LTD. – INDIA / IRELAND JUL 2008 - APR 2010

Managed e-learning, content development and e-book projects. Supervised 4 Project Leads, along with overseeing a team of developers, designers and engineers, Vendor’s reporting indirectly

Mapped requirement gathering, project scope as per the Project Stakeholders strategy. Provide Solution delivery showing capability of the organization through walk-throughs, demos, and proof of concept, sample portfolios

Worked closely with Sales team to create value proposition for various products and services related to e-learning services, e-book services, product platforms, and technology services Key Projects Delivered:

Houghton Mifflin Harcourt Jul 2009 - Mar 2010

To develop interactive educational content for K-12, content conversion to mobile ready formats with Flash to HTML5, .NET

Facilitated this project from On-Site (Client Location) – Ireland, this initiative resulted in new business to the tune of $1.25 million year on year McGraw- Hill Education Dec 2008 - Jun 2009

To develop higher education digital platform products such as eBooks and digital courses

Facilitated projects by incorporating the Staff Augmentation Model on core tasks which was a notable benefit for the Hurix- McGraw-Hill Partnership Pearson Education Jul 2008 - Dec 2008

Development for Pre K-12, familiar with Adobe Creative Suite, HTML and Adobe digital publishing CLIENT MANAGER RR DONNELLEY INDIA OUTSOURCE PVT LTD - INDIA OCT 2005 - JUL 2008

Managed and motivated 6 Project Leads and indirectly responsible for Staff Management Duties for associates Key Projects Delivered:

Print Media - Forms and Labels Jul 2006 – Jul 2008

Execution and creation of forms and labels for packing, distribution, association membership, vehicle details along with interactive labels and cards

Chadbourne and Parke LLP, Legal Services Oct 2005 - Jun 2006

The team performs scanning, indexing and tag relevant documents as per the project plan PROCESS SPECIALIST GE CAPITAL INTERNATIONAL SERVICES - INDIA JUN 2001 - OCT 2005

Identify process gaps for customer service associates/team, develop action plan and implement solutions CERTIFICATION AND TRAININGS

PMP - Prince2 foundation and Practitioner – Certified July 2016

Scrum Master – CSM – Certified Feb 2016

ITIL v3 – Certified Sep 2015

ISTQB (International Software Testing Board) – Certified Sep 2015

Six Sigma Green Belt – Certified Jan 2006

Diploma in Operations Management – Certified Oct 2015

Business Analyst – IIBA – Trained Mar 2015

ACADEMICS

MBA -

Post-Graduate Diploma Business Management Symbiosis Institute of Management, Pune, India 2006 Graduation - Bachelors of Science- Osmania University, Hyderabad, India 2001 Major in Computer Science

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