Business Analyst

PROFESSIONAL SUMMARY:

Mudassira is an experienced Business Analyst professional with overall 5+ years of experience in Pharmaceutical and Healthcare Industries to gain experience through work so as to pursue opportunities for personal growth by utilizing the skills obtained through years of education.

Exceptional analysis skill with an ability to transform the needs of business users and stakeholder into functional/ Technical requirements.

Adept at preparing business requirement documents (BRDs), defining project plans writing system requirements specifications, and delivering project status report.

Well versed with BIM Rational software integrated tools for requirements management and analysis use case development, business modeling and data modeling.

Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.

Expert at analyzing designing, and reengineering systems applications and business process,

Excellent written and oral communications skills with a results oriented attitude.

Proactive team player with demonstrated problem solving and analytical reasoning abilities.

Experience in management of requirement throughout the Software Development Life Cycle,(SDLC)

Skilled at performing Gap analysis, Risk Analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.

Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams and analyze project information.

Possess reasonable understanding of different relational database, writing simple SQL queries, creating tables, and generating reports.

Familiar with testing tools to design and develop test plans and test scripts and good at quickly learning technologies and systems that are organization .project specific.

Broad Understanding and knowledge of Financial services industry with emphasis on investments management derivative securities and banking

Experience in new process technology implementation and training and conduction system and user acceptance test.

Excellent professional integrity and a strong work ethic.

Knowledge of Healthcare, Pharmaceuticals, Ecommerce, Banking, Financial, Sales/Marketing and Government.

Educational Details:

Bachelor’s Degree:

Bachelor in Pharmacy (B. Pharmacy) (India)

U.S Equivalence: Bachelor of Science degree with a major in Pharmaceutical Sciences as per Educational Credential Evaluators (ECE),(GPA:3.31)

Statistics: Did a coursework in statistics

Medical Terminology: Did a coursework in Medical Terminology.

Professional Experience:

Burns & Wilcox, Minneapolis, MN July2016 - Present

Business Analyst

Bunrs & Wilcox is a national organization dedicated to the delivery of quality health care plans and products to its customers. This project is aimed at developing an internal Work Flow Management system to automate business processes based on preset business rules and conditions. The system is primarily aimed at handling Medicare/Medicaid insurance claims and process exceptions.

Gathered business requirements by conducting detailed interview with business user’s stakeholders, and Subject Matter Experts (SME’s).

Communication and interacted on a regular basis with the project manager and development team during different stages of the project.

UNICARE Prepared Business Requirement Document and used Rational RequisitePro to manage analyze, and convert business requirement into functional specifications.

Developed use cases from requirement and created UL diagrams such as use case diagrams, activity diagrams, and sequence diagrams.

Designed Data Flow Diagrams (DFD’s) Entity Relationship Diagrams (ERD’s)

Manage schedules and collaborated with different teams working on the project.

Prepared project progress reports and status reports and submitted to the management on ongoing bases.

Coordinate and communicate evolving requirements through complete project life cycle

Participate in the prioritization of business requirements throughout the entire project life cycle by working with the business partners and development teams

Coordinate and communicate evolving requirements through complete project life cycle

Participate in user acceptance testing

Perform ad-hoc reporting and decision support analysis as needed

Assisted with required data analysis, interpretation, and correction and document presentation various assignments.

Organized and maintained documents like Requirements Traceability Matrix (RTM) and Test Strategy..

Created and tracked deviations occurred during testing process.

Apollo Healthcare, Buffalo, NY Mar2014 - Apr2016

Business Analyst

Apollo Healthcare is part of the National Insurance Network. It provides a range of health care services including full range hospitals, family clinics, physician services, home-based care and emergency services.

The Project was to redefine and rebuild financials application to make it easier for workers to complete expense reports for reimbursements. This included gathering and documenting the user requirements, analyzing the existing system, performing gap analysis and coming up with the target system.

Studied and analyzed similar applications and brainstormed to gather effective requirements for the system.

Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

Manage Traceability matrix to trace Business Requirements, Functional Requirements, and Use Cases.

Indentified opportunities for business process improvement and initiated efforts to make improvements.

Assisted in designing test plans, text scenarios and test cases for integrations, regressation and user acceptance testing.

Assisted the development team in designing the GUI of the application.

Performed report testing with Business users and validate the data on database side.

Analysis of the Business requirements and performance requirements of the medical instruments and associated software, validating their functional performance according to FDA, ISO 9000, IEEE and Corporate Standards.

Participation on software project teams to review and analyze software documentation/project deliverables associated with the Software Development Lifecycle.

Developed the validation test plans for quality assurance of the medical instruments in accordance with regulatory standards.

Generation of test protocols for software testing and validation.

Responsible for executing and developing compatibility validation tests.

Developed test plans, test protocols for software enhancements and changes.

Provide technical support for commissioning activities (e.g. receipt verification, factory acceptance testing, functional testing, etc.).

Provide support for qualification activities (e.g. Design Qualification, Installation Qualification and Operational Qualification) as the system is developed and installed.

Performed integration, interface and system testing.

Kaiser Permanente, Cleveland, OH Sept2013 – Mar2014

Business Analyst

The project emphasizes on improving patient care using the most effective way of communication technologies.

A web based patient-centered tool, KP-Online, is available to the patients using which they can view their medical records, renew a prescription, request an appointment or a referral and obtain medication information.

Modifications to the available tool was to be made by adding additional features like the patient receiving an e-mail along with the link of the web portal, patient updating the demographic information and also adding comments to the portions of their medical records.

Internships and Trainings:

Clinical Pharmacy Training:

Nov 2007- May 2008

Completed internship for a period of six months as “Clinical Pharmacy Training” from Medwin Hospital (India) which incorporated dispensing of medications to patients, approached patients in "Intensive care unit (ICU)"personally.

Also dealt with the patients ailing from multiple disorders regarding the drugs given to them, route of administration of drugs, drug interactions of multiple drugs administered to the same patient, contraindications etc.,

Project Details:

Mar 2006-Aug 2007

As part of the course for the final semester in B. Pharmacy it was required to give a project report and the topic covered was “DIABETIC RETINOPATHY”.

Gave a paper presentation on it at seminar conducted by the “PHARMACY COUNCIL” which helped gain valuable information about this disease.

Industrial Experience:

Oct 2006-Mar 2007

Did “Industrial Training” for a period of six months from “Suven Life Sciences Limited”(India) as part of the course of “Bachelor’s Degree in Pharmacy” where I have been exposed to different methods of manufacturing related to the categories of drugs being manufactured.

Gained experience in the operation, calibration and maintenance of laboratory equipment and analytical instrumentation within environmental laboratory including HPLC (high-performance liquid chromatography), GC (gas chromatography), dissolution thin layer chromatography and GC-MS (gas chromatography-mass spectrometry) systems.

In depth knowledge of wet chemistry methods including titrations and pH, color and moisture testing.

Computer Skills:

Navigate Mac OS, DOS, MS Windows 97/8/10

Expert in MS-Office 2010/16 (Word/ Power Point/ Excel)

DATABASE RDBMS SAS, SQL Server

Able to learn new software quickly

Skills:

Interpreting instructions and carryout policies accurately.

Compassionate and hard working.

Dealing with people effectively, tactfully and efficiently.

Adapt instantly to the new surroundings.

Analyzing problems and providing solutions.

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