I Manager
Resume:
Keith R. Allen
https://www.linkedin.com/in/keith-r-allen
*** *. **** **. ***** NH 03079
***************@*****.***
Results-oriented IT professional with 10+ year’s expertise in the management and leadership of Storage, Backup, and OS platform personnel. Successful in all aspects of project management and resource planning. Strengths include an ability to evaluate business needs, make decisive decisions, build and manage effective teams, and provide expert level technical consulting.
SKILLS SUMMARY
Performed interviews, hiring and on boarding functions
Experience in Management and Leadership Positions.
KPI Analysis
I.T. Capital, Financial, and Capacity Planning
Storage Design, Implementation, Delivery, and Management
Backup/Recovery Management
Disaster Recovery
Ecommerce Experienced
WordPress, Opencart, MySQL Expert
SAN Design, Implementation, and Delivery
Greenbelt Statistical Analysis
OpenVMS System Implementation and Support
Trained and Experienced in ITIL
HP Systems and Support Documentation
TECHNICAL PROFICIENCIES
Windows Servers Support
HP Proliant Servers
EVA, XP, HSG80 Storage
Brocade SAN Switches
Brocade Fabric Manager
HP ESL, ML Tape Libraries
Linux System Support
Microsoft Office Suite
McData SAN Switches
Command View EVA, XP, XL
McData Fabric Manager
VAX / Alpha Systems
RELEVANT PROFESSIONAL EXPERIANCE
Hewlett-Packard
National Backup and Recovery (BUR) Manager 2010 - Present
Managed over 80 direct report Storage and Backup Resources
Supported over 80 backup environments and over 200 customer accounts
Performed staff hiring, development, and people care functions
Supervised over 200 offshore resources for day to day Backup and Recovery support
Performed monthly financial forecasts of over $700,000
Established SLA measurements and Central Operations group
Established and set Backup KPI
Performed and approved new deal reviews
Hewlett-Packard
Leveraged Operations Storage Manager 2007 - 2010
Sr. Technical Specialist /Sr. Storage Administration
Planned and coordinated resources (internal/external) for space allocation, connectivity and upgrades to EVA, XP and HSG80 frames containing over 6TB for Intel and UNIX servers.
Hewlett-Packard
Leveraged Operations Storage Senior Storage Administrator. 2004 - 2007
Sr. Support Specialist
Supported customers in the installation, configuration and use of Windows platforms.
EDUCATION AND CERTIFICATIONS
Bachelor of Science Degree Accounting and Information Systems Summa Cum Laude
Southern New Hampshire University, Manchester NH
Associates Degree in Accounting Summa Cum Laude
Southern New Hampshire University, Manchester NH
Windows Certified Technology Specialist
Brocade Certified BCSD / BCFP
McData Certified MCSND / MCSNI
Microsoft Windows 2003 MCSE
ASE Proliant Windows Certified
System Administrator for Microsoft SQL Server
Microsoft Windows 2000 MCSE
Microsoft Windows NT 4.0 MCSE
HP TSG Most Valuable Player Award
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