Customer Service Information Technology

FATOU MANGA

***-*** ** ** *** N. Cranbrook BC V*C 5G4 647-***-**** *******@*****.***

Objective

Confidentially seeking a new and challenging summer internship career.

Education

BACHELORS OF BUSINESS ADMINISTRATION APRIL 2019 COLLE OF THE ROCKIES

Major: Sustainable Business Practice

DILOPMA OF BUSINESS ADMINISTRATION DECEMBER 2017 COLLEGE OF THE ROCKIES

Major: Marketing

DILOPMA OF BUSINESS ADMINISTRATION APRIL 2016 COLLEGE OF THE ROCKIES

Major: General Management

CERTIFICATE 2010 NIFTY ICT SOLUTIONS

Major: Computer and Information Technology

CERTIDICATE 2010 TRUST COMMUNICATION INSTITUTION

Major: Banking and Finance

HIGH SCHOOL DIPLOMA 2009 GAMBIA SENIOR SECONDARY SCHOOL

Skills & Abilities

Self-motivated and can work independently or in a team.

Skilled in listening and communicating with people.

Computer Literacy: Microsoft Word, Excel, and PowerPoint.

Pride myself in being very efficient, reliable, well organized and honest.

Self-motivated and can work independently or in a team.

Always ready to face new challenges and experience in life.

Experience

ROOM ATTENDANT LAZY BEAR LOGDE MAY 2016-ONGOING

Enters and prepare the room for cleaning

Makes bed

Dust the room and furniture

Clean the bathroom and closets

Check and secures the rooms

Replenishes guestroom and bath supplies

CUSTOMER SERVICE SPECIALIST WALMART FEB-NOV 2015

Answering customer’s enquiries

Great and assist customers

Completes and maintains required paperwork

Assists in maintaining accurate and competitive pricing

Ensures Produce merchandise is stocked by properly

Sanitize racks, shelves

RECEPTIONIST /ADMIN CLERK HONEST LABOUR STAFFING SOLUTIONS JUNE 2014-JAN 2015

Greet and assist visitors in a courteous manner.

Responding to all inquiries and providing timely information to customers.

Maintains security by following procedures, monitoring logbook and issuing visitor badges.

Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.

Files all correspondence.

Updates the bulletin board by posting and removal of outdated materials.

Contributes to team effort by accomplishing daily task as needed.

Maintains safe and clean reception area by complying with procedures rules and regulations.

Sorting distributing incoming post, organizing and sending outgoing post.

COMPUTER OPERATOR NATIONAL WATER AND ELECTRICITY COMPANY JAN 2012-MAY 2014

Handling and processing of online payment through bank

Reconciliation with finance regarding online bank payment

Posting of company own consumption

Data entry

BILLING OPERATOR NATIONAL WATER AND ELECTRICITY COMPANY OCT 2010-JAN 2012

Handling epayment filing daily

Posting reading and controlling

Posting manual receipts from customer

Preparing Government Bills monthly

Training and Workshop

Customer service workshop

Volunteer work

College of the Rockies International student assistant for winter semester 2015 orientation for new international students

Hobbies

Meeting people

Watching soccer

Reading

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