Customer Service Representative
Resume:
Professional Summary
Energetic and results-driven professional with more than 5 years of experience in the customer service area. Track record of conferring with customers by telephone or in person to provide them with information regarding services. Expert in taking and entering orders, creating, canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Spanish.
Work History
BOOKING EXECUTIVE/CAR RENTAL AGENT, HERTZ ARGENTINA, BUENOS AIRES, 11/2011-10/2016
-Imported and corrected web reservations into local booking system
-Improved level of English of the salespersons
-Made international reservations through Amadeus system.
-Received, welcomed and aided customers renting vehicles from Hertz offices in Buenos Aires
-Helped HR department in processing new booking agents.
CUSTOMER SERVICE REPRESENTATIVE, IBM ARGENTINA, BUENOS AIRES, 4/2009-10/2011
-Helped GM Dealers dealing with their software issues.
-Provided information to GM customers about their orders and location on the vehicles and parts ordered.
-Registered and escalated complaints to the correct department.
-Notified customers about the status of their cases.
AIR TRAFFIC CONTROLLER, ECASA, HAVANA, 8/2006-12/2008
- Kept a steady and neat flow of aircrafts through FIR Havana.
ENGLISH TUTOR, ECASA, HAVANA, 2008
-Trained air traffic controllers to pass the ICAO international test.
-Received positive feedback and obtained 93% students approval.
HIGH SCHOOL TEACHER, HIGH SCHOOL VI LENIN, HAVANA, 9/2000-6/2006
-Successfully improved students participation in the classroom through integration of creating role playing exercises
-Assisted in developing student-led-after school tutoring program to teach under-privileged students
-Developed and taught lessons based on relevant children books, songs and stories.
Education
Post Graduate Degree, Human Resources, Cultural Inglesa Palermo, Buenos Aires, 2014
Bachelor of Education, specialized in teaching English as a second language. Higher Pedagogical Institute Enrique Jose Varona, 1995-2000
Skills
-Excellent written and verbal communication skills
-Excellent interpersonal skills
-Ability to prioritize and integrate a proactive approach to assignments
-Ability to request assistance as needed
-Strong technical aptitude with the ability to quickly learn and adjust to new systems
-Strong analytical, problem solving and decision making skills
-Fully bilingual
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