Technical Support Engineer

WASEEM ALBEKAWI

Phone: +1-514-***-**** Email: ******.********@*****.***

Address: **** **** ******, ******** *** 2R7, QC, Canada Professional Experience

November 2015 – Present

Technical Support Engineer (TAM) – Montreal, Quebec Blue Coat Systems Inc

Proactively owning and managing the technical tickets with an assigned set of strategic clients part of Customer support engineers and customer champion for a defined group of both pre & post implementations of complex and high profile chain accounts, and responsible for technical support, communication.

Technical Skills Expertise:

Experience with Blue Coat solutions including, Secure Web Gateway ProxySG, Web Filtering, Caching, WAN acceleration, Content Analysis System, Malware Analysis, Reporter and Management Center.

Experience with Cloud Security solution, Web Security as Service (WSS).

Experience with Network services TCP/IP, UDP, DNS, DHCP, SMTP, HTTP/HTTPS, RADIUS, NTLM, LDAP, SYSLOG, FTP, ICAP ARP,, SNMP, etc..

Ability to debug and reproduce hardware, software, and network problems including network performance and interoperability issues.

Hands-on LAN/WAN troubleshooting experience using network protocol analyzers and traffic generators such as wireshark analyzer.

Familiar with Linux systems.

July 2012 – July 2015

Technical Support Engineer (TAM) – Saudi Arabia

Saudi Arabia Integrated Logistics Systems – (Blue Coat Systems Inc. Saudi Arabia) Proactively owning and managing the technical tickets with an assigned set of strategic clients part of Customer support engineers and customer champion for a defined group of both pre & post implementations of complex and high profile chain accounts, and responsible for technical support, communication.

Feb 2009 – Jan 2012

Sr. Network Engineer

Algosaibi Information Systems Co. – Saudi Arabia

Responsible for implementing, maintaining, supporting, developing and, and designing communication networks within an organization or between organizations.

Blue Coat and Riverbed Primary technical advisor for caching and WAN Acceleration solutions.

Develops an understanding of the customer’s environment and business requirements. Makes recommendation as to how the account can obtain increased value from technologies.

Configuring Juniper Networks firewall/VPN products in a wide range of installations.

Layer 4-7 switching and application delivery services, TCS and load-balancing Application traffic.

Provide training to staff at the customer location for Proxy and WAN acceleration solutions.

Network Assessment and Documentation (including technical and operational).

Perform Site Surveys, and provide documentation design layout.

Pre-sales technical expertise provided to sales team. Apr 2006– Feb 2009

Network Engineer

Algosaibi Information Systems Co. – Saudi Arabia

Ensure implementation, configuration, troubleshooting of network, security & monitoring devices, including Bluecoat, Riverbed, Brocade, Juniper VPN/Firewalls/IDP, Cisco ASA and Solarwinds.

Worked with Network Engineering consultants on numerous projects, including migration, implementation of ISPs and Enterprise networks.

Professional Certifications & Trainings

Certifications:

Blue Coat Certified Professional (BCCPP)

Blue Coat Certified Administrator(BCCPA)

Linux Professional Institute level 1 (LPI -1) CompTIA Linux+

Juniper Networks Certified Internet Associate( JNCIA-FWV)

Brocade Certified Network Engineer( BCNE)

Cisco Certified Network Associate Security (CCNA Security)

Certified Network Associates (CCNA)

Trainings:

E-Council Certified Ethical Hacker CEH

CompTIA Linux+ (Exam LX0-101) Course

CompTIA Linux+ (Exam LX0-102) Course

Project Management Professional

Configuring Juniper Networks Firewall/IPSec VPN Products

Implementing Intrusion Detection and Prevention Products (IIDP)

Riverbed Steelhead Appliance Deployment & Management Course

Blue Coat Certified Proxy Professional (BCCPP) Course

Blue Coat Certified Proxy Administrator (BCCPA) Cours Academic Qualifications

Bachelor‘s Degree in Computer Engineering from Philadelphia University, Amman- Jordan 2006

Senior Project: Voice Recognition Using Fuzzy Logic, a technique used where security is needed. The combination of both Voice Recognition and Fuzzy System is taken in this project through analysis and simulation.

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